Blakemorehydepark Reviews 8

We had a wonderful, peaceful weekend stay, thanks to our son and a very much appreciated super upgrade by the hotel.

Date of experience: April 13, 2024

me and my boyfriend went there this christmas period. we were checked in quickly and it was lovely, clean, and gorgeous interior. lovely staff, and we got upgraded for free! room was clean and the only thing i should say is please have hair conditioner! lovely drink made, AC worked, very good value for what we paid. 100% returning next christmas time!

Date of experience: December 20, 2023

We s stayed with the hotel From Thursday, 17th of February to Sunday, 20th of February (Room 311) in the Blakemore Hyde Park hotel in London.
Allow me to start by saying that I have worked for 4 and 5-star hotels for more than 9 years and currently I am working for a luxury furniture company as a VIP customer specialist so I am quite attuned to customer care and guest relations - I must say that the stay with Blakemore Hyde left me wanting for more and of both. On our late arrival on Friday, 17 we were ''greeted '' by the gentlemen who checked us in ( he did not have a name badge), with no ''Welcome'', ''Good evening'' or ''How was your journey'' he simply asked ''Name'' and for payment prior giving us the keys to the room 311, mind you NEVER ONCE lifting his eyes to look at his guests (us). You can reference who the gentlemen were via your Opera Micros system, I know it stores all information of who checked us in. A little taken back, we arrived at the bedroom, and as we were entering we thought ''We were not even advised on times of breakfast and where to go''. Not thinking too much of this, we entered the room to be completely shocked by the lack of repair and wear in the room (please see pictures provided). The faux leather divan beds were destroyed and they looked like a prop from a horror movie, the telephone in the room on the desk area had lifted plastic cover as it was used for the last 25 years. We opened the closet behind the door and we were greeted by the fuse box opened and a piece of yellow and black tape dangling from it. Even the coat hangers were old and tired and in need of replacement (There is a pack of 5 in Primark for £2.50 surely this at least can be arranged!)
We have called the front desk immediately and requested a room change, however, the hotel was full and there was nothing they could do. Expect wording was ''Sorry, we are full. Talk to the front desk in the morning if you want to''. I understand that the hotel is full and we decided to do as instructed at it was quite late (around 10.30 pm). We called back again to ask for breakfast time and we were advised on this, however, I could hear in the voice of the receptionist that we were becoming an inconvenience.
The morning came around and breakfast was very nice, the breakfast staff was fantastically polite, a dire contrast from the reception from the evening prior. After this, we asked for a new room, showed the pictures to the reception team, and in the middle of my speaking to a very courteous young lady, a more senior lady (her co-worker) very abruptly cut me off and asked loudly ''Want a new room?'' I said yes. They advised this will not be until check-in time and I advised I understand the limitations but the state of the room is not my fault and I am open to other options. This was ignored and the reply was ''Sorry we are full, nothing till check-in starts''. I consulted with my partner and we both agreed that given the current, very bad track record of our stay we will state out the need for the room to be organized promptly as we do not wish to be without a room in the transition time - surely they will understand that this is not us being difficult but an issue of the room not being up to standard. The younger receptionist on duty on the morning of the 18th (Saturday) answered the phone and was apologetic and advised there is nothing she can do. As my partner took over the phone, he explained that it is not good enough that we must take our bags out and be without a room until the new one is ready - we are paying for the access to the amenities. What if we need a change of clothes, medication, shower, or the restroom? Still, no alternative or compensation was offered. Annoyed we simply stayed in the sub-par room to avoid further disappointment. Had we wanted to change to a room for any other reason, such as an upgrade or not liking the view, I would completely understand the procedure but when we pay for a room and do not receive one in good repair - we should not be asked to be inconvenienced further. We are very disappointed that no other compensation was offered, not even a drink at the bar, no discount, no token. Nothing. At check out, I asked to speak to a duty manager who was not around, but a lovely lady who checked us out asked how was our stay, do we have a long journey home, and other polite small talk conversation inquiries. We told her the disappointing points and showed her the pictures attached, she was so embarrassed about the experience and gave me this email address and asked to forward the experience. I'm unfortunately not sure, how the hotel has a 4-star rating with such service. Pictures available on Tripadvisor

Date of experience: March 08, 2022

owners treat staff like slave was shocked how rude they

Date of experience: January 26, 2022

Bad customer service staff talking in there Romanian language… unhappy and the room is not clean at all!

No manager available to raise the complain and the night manager was very rude… would rather book another hotel… the hallway had food bags left by the guest and horrible experience and a rat 🐀 I saw on the 5th floor.

AVOID the place! Truly

Date of experience: January 26, 2022

Date of experience: January 25, 2022