My bad decision making lead me to this and it has really injured my money i was unable to access my account to get what i needed since 27th June , the support are responding but nothing positive has b... See more
Company replied
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I bought 5750 L1x on Bitmart. I was building up a business irl. So when i got around to it. L1x had been de listed. I responded within a couple of days of de listing. They didnt want to help me re... See more
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Invited
There are coins on Bitmart that is unique to Bitmart. I could withdraw money quite easily. I would prefer to send USDT using BSC, but that wasnt an option so Ive used Ton instead. Bitmart is easy to u... See more
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Invited
Bitmart has been my favorite trading platform for many years. The customer service is the best of all the exchanges I use. I enjoy the variety of tokens available to trade. The security is excellen... See more
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Company details
- #55 of 58 best companies in Cryptocurrency Service
Written by the company
BitMart Cryptocurrency Exchange - The most trusted cryptocurrency exchange and digital asset trading platform for Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Altcoins trading
0 Interest & 100,000 USDT Airdrop
Written by the company
- Join the BitMart Margin Trading Revelry!
- To celebrate the 100 Margin Trading Pairs milestone, BitMart is offering a 0% interest rate on margin trading along with a 100,000 USDT airdrop!
Contact info
United States
- www.bitmart.com
You should know
3.1
Average
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Bitmart is not to trust.
I bought 5750 L1x on Bitmart. I was building up a business irl. So when i got around to it. L1x had been de listed. I responded within a couple of days of de listing. They didnt want to help me retreving my L1x.
It was obvious they eyed the chance to scoop up all of the de listed crypto.
I think there was so many ways they chould help us getting the coins out before the de listing. So many ways to letting us know.
I see it as theft. Then keeping all of our money is how they run theire business.
Date of experience: July 06, 2024
Reply from BitMart
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1236334] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
My bad decision making lead me to this…
My bad decision making lead me to this and it has really injured my money i was unable to access my account to get what i needed since 27th June , the support are responding but nothing positive has been work out yet. Not listening to my gut caused this . Now the whole family is mounting all the summer trip sponsor on my partner's returns from Grindbeam. The only good decision i made is having my partner who saved me in this crucial time
Date of experience: July 04, 2025
Reply from BitMart
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests. Our support team is here to provide the help you need and ensure your concerns are addressed.
By now everyone should know bitmart is…
By now everyone should know bitmart is very shady platform. They took me through hell, i had to approach monetrova group before my plight was resolved. Everyone reading this should be really careful of these platforms these days.
Date of experience: June 09, 2025
Reply from BitMart
We're sorry to hear about your experience. Please reach out to our customer support team with your ticket number #1234934 through live chat for prompt assistance, or use this link: https://support.bitmart.com/hc/en-us/requests. Our customer support team will assist you promptly.
Pure scam artist
Pure scam artist
Delisting your coins and you never cant get them back , use everyone binance or web3 , this exchange just scams you with everything
Date of experience: July 01, 2025
Reply from BitMart
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1233560]. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.
You can zoom my profile picture and reach out, it says it all how i got everything back, and it was all a successful return
Date of experience: June 30, 2025
Reply from BitMart
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests. Our support team is here to provide the help you need and ensure your concerns are addressed.
Just a simple petition with the name on…
Just a simple petition with the name on my pics on the letter head and these fraudsters became afraid and started responding
Date of experience: April 17, 2025
Reply from BitMart
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
Verified
BitMart received my 4160.8 STEEM tokens…
BitMart received my 4160.8 STEEM tokens from MEXC on June 28, 2025. The transaction is fully confirmed on the blockchain (TxID: 9cb2764d243ce5870dbfdb252298346a07491f9a) and was sent with correct memo (250539187285043).
They refuse to return my funds, saying the token is not supported. But the tokens are in their wallet and visible on the STEEM blockchain. This is unacceptable. I request CoinMarketCap to investigate and delist BitMart for holding customer funds without processing or refund.
Please help me recover my funds or escalate this abuse.
Date of experience: June 28, 2025
Reply from BitMart
Hi Nazimchik, BitMart does not list STEEM token and does not provide conversion for STEEM token. You are suggested to check with IOST team: support@iostabc.com
Bitmart stole my funds and demanded a…
Bitmart stole my funds and demanded a ransom before releasing them. After confirming all deposit details were correct they still denied responsibility and would not release my funds without paying a fee that was almost 2x the amount of the initial deposit.
Scam exchange — be cautious.
Date of experience: June 25, 2025
Reply from BitMart
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1230473] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests.
I am unable to withdraw and the support…
I am unable to withdraw and the support are not doing anything possible to make me gain access to my account. i needed this to sort a lot of my bills. the support are not active to deal with quick possible solution. i don't understand why my issue has not been resolved. I have pending bills and my debt would have mess up my life is not for the weekly taking out from Grindbeam. Please support do something about this and let me have access to my account and take what i needed to sort my remaining bills .
Date of experience: June 25, 2025
Reply from BitMart
We’re sorry to hear about your recent experience and apologize for any inconvenience caused. To resolve this matter swiftly, please reach out to our customer support team with your ticket number xxxxx. You can contact us via live chat or by using this link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you promptly.
The worst ever support
The worst ever support. Syam Salah just want to steal your coins without any hesitation. And just asking for information they already have just as an excuse
Date of experience: June 19, 2025
Reply from BitMart
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1227986]. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.
Invited
Good experience of trading
Good experience of trading! Nice platform
Date of experience: June 17, 2024
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
I've been unable to access my funds at…
I've been unable to access my funds at all for the past 3 months!! The platform is a joke...They want you to deal with a 3rd party, and they simply ask security questions I can't possibly know the answer too!! I just want access to MY MONEY...I've tried your link, and the site won't even let me sign in, or reset my password. So how am I supposed to contact you?
UPDATE.
Still zero help or reaching out to me. Nothing they say or do works!! Bitmart, I want my money today!!!!
I don't have a reference ticket number, so pls provide with one.
Look, every single email you send doesn't let you reply to that email. So pls send me an email that I can simply reply too!!! Like a normal business!!!
Yet again that link comes up 404...Get your act together, jeez, how long does it take to give me a link that bloody works!!!!. Nothing you've sent me works, I've messaged countless times on Twitter and nobody has EVER responded!!! You're stealing my money!!!!!!! STOP apologising and do something that's actually going to work!!!!!
Date of experience: June 16, 2025
Reply from BitMart
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1233381] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests.
Invited
Reply from BitMart
Thank you for your positive review! We’re happy to hear you had a good experience. Your feedback helps us improve. If you have suggestions or need assistance, feel free to reach out via LiveChat or send a request at https://support.bitmart.com/hc/en-us/requests/new.
Absolutely f up place to trade
Absolutely f up place to trade
Delisted coins are not possible to withdraw another wallet , they just delete/keep it to their own
Date of experience: June 13, 2025
Reply from BitMart
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1225232] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
My withdrawal option is not working
My withdrawal option is not working. I tried so many times. But still today onwards it's not working.
Date of experience: June 12, 2025
Reply from BitMart
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1224865] with this link: https://support.bitmart.com/hc/en-us/requests
their transaction process i not safe i…
their transaction process i not safe i made a transfer of 400$ and its delaying for over a day uptill now i didnt see myy reward
Date of experience: June 12, 2025
Reply from BitMart
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1224702] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
Invited
Reply from BitMart
Thank you so much for your review! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know we’re meeting your expectations.
Invited
Normally good but sometimes we have…
Normally good but sometimes we have problems with withdrawals
Date of experience: June 11, 2025
Reply from BitMart
Thank you for your positive review! We’re happy to hear you had a good experience. Your feedback helps us improve. If you have suggestions or need assistance, feel free to reach out via LiveChat or send a request at https://support.bitmart.com/hc/en-us/requests/new.
Invited
Would like a more simple trade option…
Would like a more simple trade option but overall I am able to navigate and complete tasks easily enough
Date of experience: June 10, 2025
Reply from BitMart
Thank you so much for the positive review and for giving us a 4-star rating! We’re pleased to hear that you’re happy with our service. Your feedback is important to us and helps us continually improve.
Invited
Reply from BitMart
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
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