WARNING - Please don't go through what I did.
I reached out to Billoomi to produce garments for my sustainable fashion brand, and they were very pleasant / quick to reply over email and WhatsApp. However, they took nearly 5 weeks to send me fabric samples, and lied multiple times about their status (lost by DHL, sent to the wrong client, rejected by my building, etc.). None of this was supported by tracking data, and I never received the samples. This burned over a month of time, and we might miss our launch date as a result. Such an incredibly stressful experience.
To make it worse - They emailed me back and forth for over a week afterward trying to convince / gaslight me that they had a reasonable explanation for all of this, and insulted me repeatedly through many long and unprofessional emails calling me distrustful (among other things) for not accepting excuses which were easily disproven by our email history. I do not recommend Billoomi, as I believe they're either a scam or severely negligent.
Date of experience: April 01, 2025