Banner for BikeExchange
BikeExchange logo
Visit website

BikeExchange Reviews 6

•
TrustScore 3.5 out of 5

3.6

Bicycle Wholesale
Write a reviewVisit website
Write a review

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Company details

  1. Bicycle Wholesale
  2. Bicycle Store

Written by the company

At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform. Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease. Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup. We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews. Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere. Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.

Contact info

Shop the best deals on BikeExchange

Pick up your next bike today.

3.6

Average

TrustScore 3.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot
Rated 1 out of 5 stars
Invited

Website inventory not up to date!

I eventually found the bike I was looking for in the right size (small) on BikeExchange. Placed the order, got charged on my credit card and waited for delivery. After several days I received an email from their support that the bike is not available in size S. And they tried to sell me on an inferior bike for pretty much the same price. After refusing, they refunded my credit card payment. Lost 4 weeks of spring biking and some nerves. All I received was an apology from the support guy and a refund after them having my money for a week or so.

Date of experience: June 11, 2025

BikeExchange logo

Reply from BikeExchange

Hi Thilo, thanks for reaching out. BikeExchange is an online marketplace where bike shops and manufacturers can list their inventory for sale. Very rarely, one of those shops will sell a bike in store and not immediately remove the listing from our site, which is what happened with the bike you purchased. We did our best to offer other options of in stock product that were close to the spec of the bike you had originally purchased, but could not locate another dealer who had that exact model in stock. You politely declined those options, and we processed a refund immediately. We're sorry that we couldn't fulfill your original order, and hope for the opportunity to assist you again in the future.

Rated 5 out of 5 stars
Invited

Great advice and customer service

At first they had not notified me of the bike that I had chosen was already sold. I got a hold of them and explained the situation. They promptly offer me an apology and corrected the situation by offering me plenty of other options. They asked me how they could fix the problem? Which I greatly appreciated. I was double charged which they quickly corrected.It was an overall great experience. And the bike was awesome.

Date of experience: June 29, 2025

Rated 1 out of 5 stars

After 3 weeks it's a no show

After 3 weeks an email stating the bike was no longer in stock and a refund is being made. Nice.
Will be buying something locally to for go the hassle with a crapy bike broker.

Date of experience: April 15, 2025

Rated 5 out of 5 stars

BikeExchange is a great deal!

Bike showed up in perfect condition and in the time as described. I was on the fence about BikeExchange but this made me a believer! The only thing I can nitpick about is the bike came with a different size tire but in my favor 700x40 instead of the 700x35 and the cranks were supposed to be SRAM Force and the bike came with SRAM Rival.

Date of experience: February 06, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look