BestParking Reviews 26

Chris b. Was a total bad ass. Thank you for making our trip awesome

Date of experience: February 28, 2025

Really really bad. I would recommend this company to anyone looking for convient and helpful parking or service.
I made a reservation well in advance and I was told I can’t park during my time. The man said “not my problem”.

Date of experience: July 27, 2024

BestParking is Worst Parking.

Here is my experience. This company is run by fraudsters and is nothing more than a scam.

God help you if you have a customer service problem. Unlike a service like AirBnb, where they try to work with you in good faith to resolve a legitimate problem, BestParkng does the vanishing act.

No one is available on the phone. The toll free number just disconnects you.

The email address for support listed in the app is non-existent. Emails to it bounce.

The regulators, such as the local parking authorities should shut this company down.

Date of experience: June 03, 2024

Lot was full when I arrived to hotel parking and the attendants apologized and said they were sorry but we should have never been sold a parking spot on a very busy weekend. The whole point of pre-booking and pre-paying for parking is to secure a spot. I will not bother with bestparking.com again.

Date of experience: June 15, 2024

I booked a parking with them on May 7th at 130 PM and went to the spot but the entry was blocked with a sign that said Monthly parking only. So i went and find another parking. Then asked for refund but they denied my claim. Very bad business practice. I filed a complaint at BBB also. I will not recommend this company

Date of experience: May 07, 2024

DONT BOOK ON THAT APP!!!

I booked a parking and fully paid for it. I came to the garage and it was full. The garage doesnt sync with that app and they didnt let me in. I had to look for another garage for 25 minutes (came late to my meeting) and I paid double. The worst thing is - This fraudulent company wont even refund me for service I never got!!!!!!

Date of experience: April 24, 2024

Used it for the first time this weekend. The pass I purchased would not pull up on my phone - it was absent - though I paid for it.

Date of experience: March 30, 2024

Reserved a parking space in SF a week in advance of performance: space reserved to be available from 11 a.m. to 5. Supposedly valet parking; extra for small SUV. Arrived at 11:50, more than an hour
before performance. Garage was closed. Called best
parking for help. After a
frustratingly long wait, got a
rep who, after putting us on
hold again twice, couldn't help
us. By the time we found parking and walked the added distance to our event, we
missed the first 15 minutes of the performance. They did say my payment would be refunded, but I won't believe that until I see it.

Date of experience: March 09, 2024

First time using the app. Reservation for parking is super easy. Payment was a breeze. Fast forward to arriving at my parking reservation to find the parking lot fenced off and closed for construction. I was unable to connect with customer service after waiting on hold. My parking reservation was none refundable. My husband encouraged me to hang up because we needed to look for parking. We ended up missing the beginning of our event. So disappointed.

Date of experience: March 08, 2024

If I could give them zero I would…supposed to be free cancellation up until start time…needed to cancel 10 minutes before and the app wouldn’t let me…called and there was unusual high call volume and asked me to leave a message, so I was charged…it’s a total scam

Date of experience: February 04, 2024

Do not trust or use BestParking. I reserved parking days prior, paid extra for the size of my car (even though it is a mid sized SVU), verified before we left, yet when we arrived, the attendant told us it was there were no spaces left and if we had a problem to get a refund. Nothing more- left us to fend for another spot on one of the busiest weekends in NYC. Add to this that we were in town for a very meaningful family event, that we missed half of given the lack of parking in the location. Disgusted - should have read the reviews first. And now I have to spend time trying to get my money back (the attendant apparently had no will/ authority to refund). Awful company.

Date of experience: December 02, 2023

They have the worst customer service. They answered me once and were not helpful and then ghosted me. I paid for a reservation and the garage was full. I have to go through my credit card company to dispute the charge because they won't get back to me. fraudulent.

Date of experience: October 24, 2023

I tried to cancel a reservation that allowed cancellations before start time. The App had logged me out and would not allow me to log in. I tried to reset the account online, but received the message "There was an error updating your profile. Please try again later". I contacted BestParking (email is the only way) to reset my password and cancel the reservation. I got a response more than 24 hours later indicating that they did not recognize my parking pass number or my email address. After repeated attempts to contact them, they responded in an email 12 days later saying it was too late to cancel.

Date of experience: September 22, 2023

Don’t ever go here. I reserved my spot for a Guns N’ Roses concert last night at 1148-50 W. Waveland Ave. in Chicago. I got to my parking spot and there was no spot open. Not only that but it was completely blocked with five cars near two spaces.
Save yourself the money and the aggravation. This place is awful.

Date of experience: August 23, 2023

They sell parking, which doesn't exist and the lot attendants laugh and say, "oh, it's another one of these!" Bought "VIP Parking" for a Counting Crows concert in Charlotte so I could make a quick getaway after the concert and avoid the long lines in the parking garage. However, when I arrived at the lot, it was full and the parking attendants told me that this happens all the time, and there is no reserved "VIP Parking" in this lot. I asked what I should do, and they told me that I would have to try another lot, which took a while in concert traffic and then had to pay more money on top of what I paid to Best Parking, and ended up in the garage where I DID NOT want to be. I contacted their customer service who wanted me to prove that I paid for parking, but I paid with cash so how does that work?!?!? More inconvenience and I feel that this is a HUGE scam, because they will make it nearly impossible to recover a refund...I've wasted enough of my time on this, so you me and my money this time Best Parking...CONGRATS!!

Date of experience: August 01, 2023

I like the others paid for my parking and when we pulled up on time was told they were full and move away. I contacted best parking and they told me i needed to send them receipts for parking elsewhere. I replied back saying what does that have to do with anything. THE LAST 4 TIMES I USED THEM I HAVE HAD THIS PROBLEM. FINALLY IM DONE WITH THEM HOORIBLE SERVICE.

Date of experience: July 12, 2023

There was no spot when I arrived and no parking attendant supervising the lot. Have not been able to get in touch with customer service for a refund. Very angry, clearly a scam.

Updating my review from 1 to 3 stars: I was finally able to get in touch with the customer service team after filing a dispute with Paypal and my money was refunded.

Date of experience: July 06, 2023

Scammers!
First time I reserved my parking and got to the parking lot to find out they were full and didn’t want to honor my reservation. I had to beg the attendant to let me park and he did let me only for 1 hr.
2 nd time I made my reservation and was 6 minutes late. When I got to the parking lot the reservation wasn’t even showing. They didn’t let me park.
My credit card was charged. I reached out to customer service and they asked for prof of receipt. I did submit it and then never heard back from them again. I reached out to them few times and no response and no refund issued.
Be aware!
They reserve more spots than the parking lot has available. They don’t care. They’ll take your money and not give you back
Your refund.
I disputed the charge with my credit card and awaiting the outcome.

Date of experience: May 18, 2023

Never use them. Although I had a reservation, the parking garage said they were full and did not care. They said I would be refunded my money. I ended up paying almost double, parking down the street (using their app again!). 15 days and countless email later, money has not been refunded..same story every time..send us a copy of the parking receipt.. I have sent the copy and keep getting an auto response…”send copy”..Rip off & cons at work..do not use!

Date of experience: March 15, 2023

Just came on here to warn others: this is a scam. Went to redeem parking after one week, paid $40 for Park2Go in Edmonton, Canada. They told us this was a scam, and we were out that money. Tried to contact, of course, no response. Buyer beware!

Date of experience: January 09, 2023