As seniors venturing into the world of Milwaukee bike paths, we found an outstanding resource in Ben’s Cycles. Our salesman, Alex, was incredibly knowledgeable…in addition to being friendly, honest,... See more
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Bought a bike from Alex at Ben's Cycle who was extremely knowledgeable and honest about the product's strengths and weaknesses. He told me to sleep on it and never pressured me into spending any mon... See more
Verified
Sourcing parts for classic bikes (in my case, a 1972 Peugeot PX-10) is difficult unless you find the right sources, and Ben's is now one of them. I needed an inexpensive but good-qualityFrench... See more
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I love Ben's Cycle! I live in Chicago so shipping is crazy fast. When I need something quick I like to use them. Returns have always been quick and easy as well, which can be a major pain from other... See more
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Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy? We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale. That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next. We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Contact info
1018 W Lincoln Ave, 53215, Milwaukee
- 414-384-2236
- info@benscycle.com
- www.benscycle.com
5.0
Excellent
766 reviews
Not too old for an E-bike!
As seniors venturing into the world of Milwaukee bike paths, we found an outstanding resource in Ben’s Cycles. Our salesman, Alex, was incredibly knowledgeable…in addition to being friendly, honest, and tuned into what was best for us. Not only did he deliver our bikes, the shop owner, Vincent, made a curbside service call for a few adjustments and additions. Amazing. The combination of knowledge, customer service, and friendliness is practically nonexistent in today’s marketplace. Bravo to everyone at Ben’s!!
Date of experience: July 12, 2024
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Customer service was very good
Customer service was very good. Their price was the best I could find. They were very knowledgeable.
Date of experience: July 05, 2024
Deserve 5 stars
Deserve 5 stars! Great products and the shipping was fast.
Date of experience: March 08, 2022
A+ Experience
Bought a bike from Alex at Ben's Cycle who was extremely knowledgeable and honest about the product's strengths and weaknesses. He told me to sleep on it and never pressured me into spending any money (which, as a former car salesperson, felt amazing). My sister will now use Ben's to have her bike repaired and I'd send anyone there without hesitation.
Oh, they have a shop dog too, which is amazing
Date of experience: March 15, 2021
Poor customer service. Fake promo.
Trying to take advantage of the Black Friday promo. I ordered a bike accessory via their website. My payment got refunded and they denied my order with a reason they won't ship to my country because they said my country would deny any packages from the US. Ridiculous reason! I told them that I don't have any problem with packages from the US and have been receiving packages from the US normally since the last 4 months. The worst is, the person who communicated with me via email is very rude. He didn't answer my simple question about what shipping service that they use or details where they find the news that my country is not receiving packages from the US, because even USPS didn't mention any info about that. Seems they just don't want to give the discount to the customer. Poor service. Fake promo.
Date of experience: November 27, 2020
Reply from Ben's Cycle
Dear DH,
We apologize for the Inconvenience. In times like these we have to take cues from past shipments and make decisions for both our customer's and our benefit. We have had rejected packages to your country in the last couple of months that we can't take the chance once again. It is possible that next year things will settle down and become stable enough to ship internationally and we would be happy to honor this sale for you when that happens.
Best regards,
Ben's Cycle
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Best shop in Milwaukee
Best shop in Milwaukee. I've taken everything from my Dad's Moots to finish off to a sized bolt in a cross frame that they removed perfectly. Everyone knows their stuff and the communication is second to none.
Date of experience: October 02, 2018
Verified
The bars I ordered were going to arrive …
The bars I ordered were going to arrive late, but I called and your guy was able to have another set sent so I could make my trip to Portugal! Thanks, made a huge difference.
Thanks
Date of experience: June 21, 2017
Verified
Good parts price, slow shipping
You had the parts I wanted at a good price, but it took 6 days for you to ship them. Apparently one of the items was out of stock. That was not indicated on your web site, and no one took the time to notify me.
Date of experience: June 18, 2017
Reply from Ben's Cycle
Hi Ed,
We sincerely apologize for the delay. This is not how we like to treat our customers as without you we would not exist. We has instituted a process so this would not happen again. Sorry again for the inconvenience.
Verified
Excellent Service
Excellent Service, though I had to pay customs for international shipping.
Date of experience: June 18, 2017
Reply from Ben's Cycle
Hello,
We appreciate your order. we recommend familiarizing yourself with our shipping policy that is linked at the bottom of each page and during the checkout; the customer is responsible/required to pay and duty or customs fees that may be associated with the order coming into his/her country. We can't track and charge for these since every country is different. Thanks for your understanding!
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Verified
Reply from Ben's Cycle
Hi Dave,
Sorry about the delay. Let us know how we can improve for the future. Was it us or the USPS that was the problem.
Thanks,
Ben's Cycle
Verified
everything worked perfect
Date of experience: June 16, 2017
Verified
Satisfied Customer
Product exactly as advertised. Prompt, reasonably priced shipping from USA to Canada via post. A very satisfied customer.
Date of experience: June 15, 2017
Verified
Nitto Albatross bars...Ben's had them
Nitto Albatross bars are hard to find right now, but Ben's had them, and at a lower price than competitors.
They arrived on time and in perfect condition.
Thanks.
Date of experience: June 14, 2017
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Verified
Ben's Cycle provides competitive …
Ben's Cycle provides competitive pricing and good customer service. I like the ability to "save projects" on their site so when I am done selecting the parts I want, I can save that and go back later at any time to make a purchase.
Date of experience: June 14, 2017
Verified
Excellent retailer
Excellent retailer. Bought some bicycle rims from them, free and fast shipping. Good communication.
Date of experience: June 14, 2017
Verified
Great store for hard to find items#
Date of experience: June 13, 2017
Verified
Quick, had rare stock, no issues.
Date of experience: June 12, 2017
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Verified
Verified
Initially the products I was looking …
Initially the products I was looking for were out of stock; however, all else was a pleasurable experience.
Date of experience: June 06, 2017
Verified
Always the best for track related items.
Date of experience: June 05, 2017
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