I was helping my sister set up her Bay Alarm system for the first time. Some things were confusing. My sister & I are technically challenged at times. I called Bay Alarm & spoke to Jason in Tech Suppo... See more
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This company has excellent customer service, they are eager to walk you through every process, are patient, and extremely thorough. I spoke with representative Brian, and was very pleased with his hel... See more
I disabled my home unit by accidentally unplugging the receiving unit, whereupon the plug disables itself. I got a ALMOST IMMEDIATELY from the Bay Alarm office with help to reset the unit and test i... See more
Jason helped me get the call tree and notes updated. Seems like the system may not be able to have multiple addresses in file to coincidence with the multiple locations the medical alarm patient... See more
Company details
Written by the company
Bay Alarm Medical provides advanced 24/7 personal emergency response systems (medical alert, life alert, medical alarm systems) that will quickly connect you to our Medical Response operator within seconds – all with a just a push of a portable button.
Written by the company
Contact info
1140 Galaxy Way Suite #150, 94520, Concord, United States
- 1-877-522-9633
- cs@bayalarmmedical.com
- www.bayalarmmedical.com
4.8
Excellent
2K reviews
Replied to 23% of negative reviews
Typically replies within 1 week
Excellent medical device service
Agents are kind considerate and researches each issue
Date of experience: July 05, 2025
Excellent Customer service
The customer service representatives were courteous, helpful and responsive. I have found this to be true across the board with any interaction with Bay Alarm Medical.
Date of experience: July 07, 2025
customer support was good
customer support by Gene was good. Updated subscriber address and stayed on the line while we tested the device successfully. Nice work Gene!
Date of experience: July 07, 2025
Courtesy and professionalism
The car was professional, respectful, and patient. I appreciated his willingness to listen before anything else.
Date of experience: July 07, 2025
McKenna was excellent
McKenna was excellent. She corrected my billing problem and some incorrect info that I received from the agent I spoke to on 6/27/25. She was very pleasant and knowledgeable.
Date of experience: July 07, 2025
great service
All of my questions were answered clearly. I was able to make my order with accuracy and simplicity.
Date of experience: July 07, 2025
This company has excellent customer…
This company has excellent customer service, they are eager to walk you through every process, are patient, and extremely thorough. I spoke with representative Brian, and was very pleased with his help. He helped us update our address and get the alert system up and running.
Date of experience: July 07, 2025
Annie was very helpful
Annie was very helpful on our phone call to update our payment information and change our password on the company website. We appreciate the peace of mind your service gives regarding the safety of our mother.
Date of experience: July 07, 2025
There was some problems updating…
There was some problems updating payment and the service person patiently worked through the problem.
Date of experience: July 07, 2025
I had to call twice because the first…
I had to call twice because the first rep was a little "clueless". The second one was GREAT -- extremely knowledgeable, patient and extremely helpful. I wish I had her name. I called twice because I know they are not all created equal.
Date of experience: July 07, 2025
Good service
Date of experience: July 07, 2025
Great customer service!
Sammy was my customer service representative. She was extremely polite, patient and helpful. Thank you!
Date of experience: July 07, 2025
Your service has been very helpful.
Your service has been very helpful.
Speaking with customer service today they were very polite and helpful also.
I can highly recommend your service.
Date of experience: July 07, 2025
Less than one year
Since I have my watch and charger less than one year I should not have had to pay for shipping of a new charger.
Date of experience: July 07, 2025
Samantha was friendly and helpful.
Samantha was friendly and helpful.
Date of experience: July 07, 2025
Called to verify billing payment
Called to verify billing payment, as the billing address on credit card for autopay had changed.
Wait time for customer service was reasonable, and the representative, Ben, was very efficient and helpful to address my questions.
Date of experience: July 07, 2025
always on alert
Sammy was patient knew what was wrong understood my concern had me test all my devises
Date of experience: July 07, 2025
Very well informed
Very well informed, competent service person Sunny.
Date of experience: July 07, 2025
First time setting up equipment
I was helping my sister set up her Bay Alarm system for the first time. Some things were confusing. My sister & I are technically challenged at times. I called Bay Alarm & spoke to Jason in Tech Support. He was so helpful in answering questions and patient in his explanations. We got everything set up & tested.
Date of experience: July 06, 2025
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