Barclays Bank Reviews 476

I have been with barclays for over 9 years I have regular money coming in applied for a loan got told no because I'm on benefits which is stupid they would rather give out a loan to illegal immigrants who can't pay back so don't trust barclays bank they are useless

Date of experience: July 06, 2025

Barclays Bank are such a pain, really poor service, money in my business account but they keep stopping my payments to contractors. Of course no agents available at weekends, thinking of going elsewhere

Date of experience: July 06, 2025

The service at local Barclays in Torquay was excellent Bridie and Dominic were very helpful long may this service continue

Date of experience: July 02, 2025

I've been with Barclays over 30 years always been ok.
But since local branches closing absolute nightmare!
Yesterday made an appointment to open 2 more accounts for my teenagers what a nightmare.
Organized to go into local branch to do so.
To be called an hour later to say it was cancelled. They shouldn't of made the appointment.
Organized an appointment for the Saturday morning to be told I needed to join online video link and could only open one account today! What are they coming to? A couple of years ago you would make appointment at local branch (which no longer exists) half an hour later it would be done!
VERY VERY DISAPPOINTED.
Won't be opening with Barclays looking at other options.

Date of experience: June 28, 2025

Excellent. Couldn't fault the service received. Lisa Burton at the Rochford banking hub was extremely helpful, polite and courteous, not just to me but to every customer she engaged with whilst I was there. My query was dealt with quickly and efficiently. Wouldn't hesitate to recommend and it gives me greater confidence in banking with Barclays. Thank you.

Date of experience: June 26, 2025

Female member of staff was extremely helpful.

Date of experience: June 26, 2025

Chichester branch. Meet and greet rep very helpful.

Date of experience: June 05, 2025

Would have given zero if this had been possible.
My son is disabled unable to communicate or look after his financial affairs so it’s down to me.
Went to use ATM machine acted strange and it said out of order and ate the card. £100 had been taken from a NatWest machine ( not by us ) contacted NatWest advised to speak with Barclays in the mean time iv cancelled his card and ordered another card.
Spoke to Barclays approximately 1.5 hours been told that they need to speak to my son or he needs to go into a branch with two forms of ID.
Iv told them this is not possible as he doesn’t have any formal ID all letters are addressed to me with his name but that only makes me third party.
I felt like I was being cross examined being asked questions about my son’s disability and asked if they spoke slowly to him would this help!!
They could not have been more unhelpful if they tried.
Looks like I will have to take a day off work and drag my son to a Barclays branch ( most have closed down so may not be local) so they can all have a look at him .
This has caused so much stress and the amount of time I was put on hold was absolutely ridiculous.

Date of experience: June 23, 2025

I was served by Amanda Nieuwenhuis, very helpful and pleasant member of staff, works in the Colchester High Street Branch.

Date of experience: June 20, 2025

Barclays Bank Colchester. Visited on 10 June 2025 to discuss a new mortgage. Fantastic experience throughout from the friendly greeting at the start to the kind, compassionate, knowledgeable, thorough advisor and the feeling of being listened to. Thank you to everyone at Barclays Bank Colchester.

Date of experience: June 10, 2025

Halima made the transfer of monies to another account abroad; very professional and friendly made the task easy and simple, and assured that it was all correct. Very pleased with this request transaction thank you.

Date of experience: June 16, 2025

Money was literally stolen from my account despite me not losing my card details anywhere. My card has never left my house and I haven't used it on any website - I use this account to transfer money between my own bank accounts.

Clearly Barclays lost my information and lied when confronted

Date of experience: June 01, 2025

Sudha was very patient with me , and was very helpful , solving my problem with 20 minutes

Date of experience: June 13, 2025

Humza is very kind person and wonderful service so I support him 100 percent

Date of experience: June 12, 2025

Very good respectful person
Small heath branch
Hamza

Date of experience: June 05, 2025

Do not get a CREDIT CARD from this bank. I've been overcharged numerous times by them, the largest amount was $1755.42. I've cancelled my cards with them and have an ongoing investigation.
They will also accuse you of fraud and not believe who you are when you call them to fix the fake fraud.
Avoid them at ALL COSTS!!!

Date of experience: May 29, 2025

I went to the Barclays pod in Orpington and received superb service from Tina. She gave a lot of good advice and helped me to open a new savings account. I have used the pod several times now and it’s brilliant having the pod and its staff there.

Date of experience: May 28, 2025

After six long months of chasing missing money with phone calls, dead ends, and more circles than a hula hoop convention I was close to giving up. Then along came Gee Singh, a beacon of professionalism, clarity, and calm in a storm of confusion.

Not only did he resolve the issue swiftly and efficiently, but he also did something increasingly rare in customer service: he kept me updated. A simple phone call from Gee to let me know where things stood did more than move the process forward it restored my faith in Barclays.

Gee went above and beyond. His manner was exemplary, his follow-through faultless, and his empathy genuine. In a world of generic responses and scripted apologies, he showed that real customer care still exists and it lives in Barkingside.

Gee, you’re a credit to Barclays. Thank you.

⭐️⭐️⭐️⭐️⭐️

#CustomerServiceHero #BarclaysStar #FaithRestored #GeeToTheRescue #BarkingsideBrilliance

Date of experience: May 23, 2025

An ongoing problem. Phoned weeks ago asking for a written explanation of why my tracker mortgage payments are going up when the base rate has been cut (4 times now - twice at that point). They didn't seem very interested and certainly could not explain it over the phone. Received a letter on a different matter from them and called Barclays. It took over 30 mins to get to speak to an operator. Having sorted the issue raised in their letter, I again tackled them about my mortgage payments going up after base rate falls. The operator took down the details and said she would refer them. I sat, waiting for her to come back and it was 20 mins when the line just cut. I tried to call back and - guess what - 70 minutes and counting. Barclays have no contact numbers for complaints, so I assume that they figure most people will give up if made to wait long enough. Of course, they have closed all of the branches that I used regularly,so I cannot visit them. How many billions are they saving by destroying their branch network and yet all they have is a trainee on a telephone who cannot keep up with the demand. Shame on you Barclays

Date of experience: May 21, 2025

Today I had two problems in my account that was dealt with very efficiently by Barclays employee Savita in the Edgware branch . I was seen to very quickly having no appointment arranged beforehand . Very good service Savita. Thank you.

Date of experience: May 16, 2025