absolute nightmare and a joke of a bank, i've been stuck using it for years because my school uses it and its caused me nothing but problems. just today they restricted my account for "fraud" and when... See more
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If I could give zero stars -0 stars I would they updated their app now I can’t access it. They want me to physically fill out a piece of paper and send it in and upload it to the link and it takes thr... See more
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Mike made the process of getting my account unsuspended so much easier! I was worried it would be a complicated process as I was getting put on hold for hours on the customer service phone line and de... See more
Company replied
Mike was very helpful, I had a problem logging into my account and I contacted bank mobile on x and Mike helped me out. Great customer care.
Company replied
Company details
- #27 of 28 best companies in Bank
- #203 of 205 best companies in Financial Consultant
Written by the company
BM Technologies, Inc. is among the largest digital banking platforms in the U.S., providing access to checking and savings accounts as well as financial wellness for college students and graduates across the country. With over 700 college and university partners utilizing its disbursements program, BM Technologies, Inc. serves one out of every three students receiving financial aid refunds in the U.S. BM Technologies, Inc., a wholly owned subsidiary of First Carolina Bank, Member FDIC and Equal Housing Lender. More information can also be found at https://bmtechnologiesinc.com/.
Contact info
171 North Winstead Ave. , 27804, Rocky Mount, United States
- www.bankmobile.com
3.0
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
They recently updated their app
They recently updated their app, coincidentally at the same time I disabled my card due to losing my wallet. The process should be simple. I go back to my app and reenable my card once I found my wallet. However, two weeks later I’m not able to use the web face properly after their update. I called customer service. It took about 30 minutes for them to answer and now I’m playing a waiting game of sending them screenshots and video recordings of their web interface not working properly. I’m frustrated because everything worked correctly beforehand and just so at the same time as me going to travel results in a new web face that works in properly. I’m disappointed and as a student this is frustrating to have to be waiting for them to solve their issue. I’m also not able to link any of my external accounts and when I try the web interfaces button just becomes on the highlighted and nothing on the screen ops me to add the external account. I’ll have to replace my card and I am definitely considering closing my account and not using this institution again.
Date of experience: July 04, 2025
Reply from BankMobile
Hi Anubis. I am sorry to hear you are having issues. We have contacted you directly. Please respond so we can help you further. Thank you. Mike
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absolute nightmare and a joke of a…
absolute nightmare and a joke of a bank, i've been stuck using it for years because my school uses it and its caused me nothing but problems. just today they restricted my account for "fraud" and when i called to have it fixed, they told me my information did not match with an active account WHEN I KNOW FOR A FACT IT DID! BECAUSE I WAS STARING DIRECTLY AT IT!!! do NOT use this bank if you can help it, go to a credit union instead.
Date of experience: July 03, 2025
Reply from BankMobile
Hello. We see that your debit card was restricted. BankMobile has had this security feature in place for several years in order to detect possible fraud being made against customer's accounts. It is important to respond ASAP to the text, email or call in order for the purchase to be approved or denied which will remove the restriction. If you did not receive this notification, you will need to call us so we can help you verify the transactions in question. Thank you. Mike
If I could give zero stars -0 stars I…
If I could give zero stars -0 stars I would they updated their app now I can’t access it. They want me to physically fill out a piece of paper and send it in and upload it to the link and it takes three days. Therefore, I have zero access to my money because I also don’t have a card Instead of using my email that’s on the account that I have verified. They want me to send in this paperwork and it takes three days this is the worst bank do not bank with them even if you are in school use your own personal bank.
Date of experience: July 03, 2025
Reply from BankMobile
Hello Jasmine. BankMobile reminded all customers via email on 12/17/24, and then again on 1/20/25, to update their mobile phone number in their BankMobile profile to ensure there was no disruption to their BankMobile experience.
As of 1/27/25 the only way to reset passwords is by using a valid mobile number on file. If you no longer have access to the phone number on file, you will need to complete a form and upload back to us along with a copy of your valid ID.
Please respond to the ticket you received with the form if you have a question or need further assistance. Paul
Reply from BankMobile
Hi Marcy. If your BankMobile account was compromised, our Resolutions team will need to conduct a thorough investigation as well as being provided with valid identification from you in order to resolve your situation. At BankMobile, we take the safety and privacy of our customer's accounts very seriously. Please contact our Resolutions team at the number provided to you if you have a question or need further assistance. Paul
Bank mobile is truly TRASH
Bank mobile is truly TRASH. I been with them over 5 years now and all I do is have problems. I've been lock out of my account multiple times without any access to my money for weeks. My personal information always changing without me doing it. I have received a new card but my phone number has changed without me knowing, when I contacted them to inquire about this,they send me a form to fill out and mail it back in, but couldn't tell me how my phone number, I have had for 10 years keep changing on my bank account. I am currently locked out of my account as we speak now, do to me updating the app, now I can't log back in, when I contacted them, they tell me it's nothing they can do ,and Sent me a form to fill out and .ail back in with all my personal information. This Bank mobile need to be shut down, because they are truly terrible. I have even contacted the bank that affiliated with Bank Mobile to file a complaint
Date of experience: July 01, 2025
Reply from BankMobile
Hi Kiwame. BankMobile reminded customers via email on 12/17/24, and then again on 1/20/25, to update their mobile phone number in their BankMobile profile to ensure there was no disruption to their BankMobile experience. As of 1/27/25 the only way to reset passwords is by using a valid mobile number on file. If you no longer have access to the phone number on file, you will need to complete a form and upload back to us along with a copy of your ID. Please respond to us directly should have further questions on how to upload your documents. We look forward to getting you logged back in. Mike
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Mike was very informative and helpful
Mike was very informative and helpful. Made it easy to understand my issue.
Date of experience: July 02, 2025
Reply from BankMobile
Love the review, thanks for posting! Mike
Prompt and resolved the issue within…
Sary was prompt and resolved the issue within minutes.
Date of experience: July 01, 2025
Reply from BankMobile
Thank you for your review! I am glad Sary was able to help you. Mike
INCOMPETENT BANKMOBILE!!
To say that I'm DISAPPOINTED with bankmobile would be an understatement!!!! I received an email more than two weeks ago stating that my school had a refund for me. I logged into my bankmobile account to provide my bank account details and during the process, my account was suspended because of I DON'T KNOW WHAT!! I called them immediately, I was put on hold for more than an hour. I gave up and decided to message them on Twitter. Talked to some guy by the name Paul and he told me calling was the only way to solve my problem. I called again and I was lucky to talk to find someone to talk to after like 20 minutes on hold. The guy told me investigations take 15 days. It's over 15 days since I called. NO RESPONSE, NO NOTHING!!!! I'm struggling with my studies because I need to buy books, I need a new computer, and many other things. These guys are still holding my money. Why do schools use this HORRIBLE service I'M SO MAD RN!!!!
Date of experience: June 18, 2025
Reply from BankMobile
Hi Nishant. As we mentioned on social media, if your BankMobile profile is restricted, you will need to call our Resolutions team. They will be able to provide you the investigation timeframes. Thank you. Mike
Reply from BankMobile
Thanks for submitting your review! We appreciate it! Mike
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Mike was very helpful
Mike was very helpful, I had a problem logging into my account and I contacted bank mobile on x and Mike helped me out. Great customer care.
Date of experience: July 01, 2025
Reply from BankMobile
Thank you Hassan for taking the time to submit a review of BankMobile. We appreciate it!! Paul
This bank is the worst to deal with
This bank is the worst to deal with. I have been trying to add my new phone number to my account for five weeks now, and I'm still unable to do so. This is unacceptable.
Date of experience: July 01, 2025
Reply from BankMobile
Hello Denilson. BMTX reminded customers via email on 12/17/24, and then again on 1/20/25, to update their mobile phone number in their BMTX profile to ensure there was no disruption to their BankMobile experience.
As of 1/27/25 the only way to reset passwords is by using a valid mobile number on file. If you no longer have access to the phone number on file, you will need to complete a form and upload back to us along with a valid copy of your government issued ID.
We have contacted you directly to help further. Please respond at your earliest convenience. Paul
great help
Sary was great help! very quick with easy instructions.:)
Date of experience: June 29, 2025
Reply from BankMobile
We are glad Allie that Sary was able to quickly address your concerns. Thanks for the review! Paul
Reply from BankMobile
Thank you for the review! We are very proud of the quick and reliable assistance we provide to our customers everyday. Thank you for confirming our efforts. Paul
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Bank Mobile is the official Bank of my…
Bank Mobile is the official Bank of my college. I supposed to receive a tuition reimbursement transferred thru Bank Mobile to my Bank Account. My account was clearly hacked and the money was sent to a totally different bank.
Bank Mobile is refusing to refund my money. They said they investigated it with the bank the deposit went into. I do not have account with them and my name is clearly not on that account.
Please stay far away from Bank Mobile. I never write reviews like this but I'm out of $3500 and they are refusing to help with this. I've made over a dozen calls and sent them countless emails with no resolution in sight.
Several other users have had the same terrible experience I have had,
Update: Got response from bank that received fraudulent funds. They told me to have bank mobile contact them to give them more details .
Called bank mobile again today. They made explain situation to them for at least the 10th time. Then said are not willing to contact other bank to provide details. Got supervisor and they will email their fraud Dept to see if they can provide other bank details. Not sure if they going to do it or not.
This whole experience has been a nightmare.
Feel free to contact me bank mobile to get this resolved. I have provided my info via trust pilot.
Date of experience: April 29, 2025
Reply from BankMobile
Hi Stephen. We have contacted you directly. Please respond at your earliest convenience so we can help you further. Thank you. Mike
UPDATE 6/25/25 - We did request more information from you Stephen on 6/24/25 via Trustpilot, however you have chosen not to respond. If your account was compromised, our Resolutions team will need to conduct a thorough investigation as well as being provided with valid identification from you in order to resolve your situation. At BankMobile, we take the safety and privacy of our customer's accounts very seriously. Please contact our Resolutions team at the number provided to you if you have a question or need further assistance. Paul
UPDATE 6/26/25 - Thank you Stephen for responding to our request, however your name, email address and telephone number you had provided does not match a BankMobile profile. Please contact our CARE team at 877-740-1393 for assistance. They are available from 8AM – 11PM EST, 7 days a week. Paul
Mike made the process of getting my…
Mike made the process of getting my account unsuspended so much easier! I was worried it would be a complicated process as I was getting put on hold for hours on the customer service phone line and decided to try the twitter service instead. Whole process was done efficiently and took less than 5 minutes.
Date of experience: June 24, 2025
Reply from BankMobile
We appreciate the review! We are glad Mike was able to quickly address your concerns. Paul
Love this bank
Love this bank. Ive never had a problem and they process disputes fairly quickly. Very good communication and have never put my account on hold no matter how many purchases I make (which is a lot I have a shopping addiction haha) love you babkmobile! Thank you
Date of experience: June 23, 2025
Reply from BankMobile
Love the review! Thank you Franceska for posting!! Paul
Bank Mobile is terrible!
Bank Mobile is total trash and I hate my school uses their services. When our refunds at Georgia State was processed by Wells Fargo we got the money the same day! My school sent my refund to them Friday, here it is today and on the “my refund” section of bank mobile my refund is still “pending” transfer as of today May 21,2025. Apparently they send it to the outside back as soon as it’s recieved that’s not happening because I have screen shots saying “pending outside transfer” June 23, 2025 4pm spoke with a supervisor who had no clue as to what was going on and couldn’t confidently answer any questions. Also, Mike had my original post flagged for putting the truth about this company in my post. Do not use this company for anything! Have your money moved from them into a personal account.
Date of experience: June 18, 2025
Reply from BankMobile
Hi JG. BankMobile does not hold student refunds and collect interest. If we received your refund after the cut-off time of 3 PM EST on a business day, your refund would be sent to your account on file at the end of the next business day (considered 1st business day.) You can expect to receive the refund to your external account on the 2nd business day if the account information you entered is correct. We disclose it takes 1-2 business days for your refund to be received in your external account in case the funds are received after the cut-off time. Please keep in mind, weekends and federal holidays are not considered as a business day. Thank you. Mike
UPDATE 6/24/25 - We did request more information from you on 6/23/25 via Trustpilot, however you have chosen not to respond. Please contact us directly if you need assistance.
BankMobile successfully processes almost 5 million student refunds each year, which is just one of the many reasons why about 700 schools across the United States have partnered with BankMobile to disburse their student's refunds. Paul
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Update!!!!
You never contact me directly. You didn't send an email nor call me. What kind of frustrated institution are you?You send a check that doesn't have a tracking number you kept me waiting forever and gave me false hope?My landlord is about to evict me and you're here lying to me you sent a check that never arrive
Date of experience: June 21, 2025
Reply from BankMobile
Hi Robert. We have contacted you directly. Please respond at your earliest convenience so we can help you further. Thank you. Mike
UPDATE 6/24/25 - We did request more information from you Robert on 6/23/25 via Trustpilot, however you have chosen not to respond. Please contact us directly if you need assistance. Paul
Restricted my account for no reason.
Soon as I got my refund I activated my card and tried to use it. My card kept declining, I tried to add an external account which was my wife bank so she could just send me the money but the verification failed which it does every time. But they restricted my account it’s been 3 days I’m trying to be patient but I’m in the army and I have work soon I don’t think they understand how serious this is. I called and emailed them telling them I’m the one who made this action on my account there is not reason to restrict my account I need to have access to my account they just keep telling me the same thing. I may have to wait 15 days but I can’t I don’t understand why ! It’s just very frustrating because even before I linked a bank account to my account they were still giving me problems. It’s causing me to also be stuck in another state I have to fly back home and they just won’t work with me
Date of experience: June 20, 2025
Reply from BankMobile
Hi. We have contacted you directly. Please respond at your earliest convenience so we can help you further. Thank you. Mike
UPDATE 6/24/25 - We did request more information from you Terrah on 6/23/25 via Trustpilot, however you have chosen not to respond. Please contact us directly if you need assistance. Paul
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Reply from BankMobile
Thanks for submitting your review, Coop! Mike
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