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BankFive Reviews 4,896

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TrustScore 4.5 out of 5

4.7

Bank
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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, knowledge, and professionalism. Consumers highlight the positive and helpful attitude of the representatives, noting their patience and the personalized support they provide. People appreciate the efficient and friendly service, with many specifically mentioning employees who went above and beyond to resolve their issues. The overall service receives high marks for its ease and efficiency. Reviewers find the solutions offered to be effective and appreciate the quick resolution of their problems. While opinions on the location aspect are mixed, the positive feedback on staff and customer service suggests a strong commitment to customer satisfaction. Consumers value the smooth and seamless banking processes, further enhancing their positive experiences.

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Rated 5 out of 5 stars
Redirected

Miguel has been absolutely incredible throughout the entire process! He was patient, attentive, and worked closely with me every step of the way. Thanks to his dedication and support, I was able to s... See more

Rated 5 out of 5 stars
Verified

Everytime I go to BankFive it is a wonderful experience! My most recent branch was President Ave in Fall River, MA and I had the delightful experience of being helped by Alexis who was exceptional and... See more

Rated 5 out of 5 stars
Verified

Both of the representatives I spoke with were patient, helpful, and personable. There was also little to no wait time to reach them. I had to call back on a different day to get clarification and I go... See more

Rated 5 out of 5 stars
Verified

The customer service is really great. They are a wonderful team of employees. Love to go to the branch right down the street. My puppy loves it too and they always acknowledge his presence.

Company details

  1. #3 of 28 best companies in Bank
  2. #37 of 112 best companies in Financial Institution
  3. #9 of 20 best companies in Mortgage Lender
  4. #1 of 2 best companies in Savings Bank

Written by the company

Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 98% of negative reviews

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How this company uses Trustpilot
Rated 5 out of 5 stars
Verified

Jared Smith

Jared Smith, has been our go to person at the branch. I am glad to see that with all the changes that have been made over the years Jared is a corner stone in bank five. His knowledge and willingness to help is second to none.

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

You people treat me great

You people treat me great. I tried to get my daughter with you, but you don’t wanna hear it because she had bad credit before and nobody wants to give her a second chance, but I guess that’s the way of life right

Date of experience: June 26, 2025

Rated 5 out of 5 stars
Redirected

Miguel has been absolutely incredible…

Miguel has been absolutely incredible throughout the entire process! He was patient, attentive, and worked closely with me every step of the way. Thanks to his dedication and support, I was able to secure my mortgage just in time for closing. I truly couldn’t have done it without him. I would highly recommend Miguel to anyone looking for a reliable and professional mortgage expert!

Date of experience: July 01, 2025

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