Verified
Bank5 Connect easily had the best rates on short-term CDs like 6 months. It was a snap to set up, and their website and cell phone app made my CD easy to work with. When it was time to close out my... See more
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Verified
Bank5 Connect is a gem we recently found! Everyone there makes banking easy and is so helpful! They go the extra mile to see that your banking experience is PERFECT, and I mean P E R F E C T! We reco... See more
Verified
i like the two checking accounts i didnt expected two accounts that can work together like your system does thats realy nice thankyou!
Verified
Gave instructions to redeem CD a few days after term. Called in and advised CSR you terminate and gave reason that better rate available. Sent in secure message as instructed. Received message toda... See more
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Company details
- #20 of 28 best companies in Bank
- #84 of 112 best companies in Financial Institution
Information provided by various external sources
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs. Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
Contact info
4.3
Excellent
778 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
Verified
i like the two checking accounts i…
i like the two checking accounts i didnt expected two accounts that can work together like your system does thats realy nice thankyou!
Date of experience: June 30, 2025
Verified
May use AI-assist with repliesRead more
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Verified
Impossible to let bank know CD terminated
Impossible to let bank know CD will not be turned over
Date of experience: June 10, 2025
Reply from Bank5 Connect
Hi Paul,
We’re sorry to hear about your frustration closing your CD account. I understand our Customer Experience Senior Manager was in contact with you to and was able to waive any fees incurred. A member of our team has reached out again to ensure you don’t have any remaining concerns. When you have a chance, please reach out to the number provided in the voicemail. We appreciate you taking the time to leave us a review.
Best,
Bank5 Connect
Verified
Best place for CDs
Bank5 Connect easily had the best rates on short-term CDs like 6 months. It was a snap to set up, and their website and cell phone app made my CD easy to work with. When it was time to close out my CD, the customer service team was extremely helpful. Next time I invest, I will definitely be choosing Bank5 Connect!
Date of experience: May 27, 2025
Verified
People were nice and help full
People were nice and help full, With all my concerns.
Date of experience: May 27, 2025
Verified
Great help from Kyle Medeiros setting …
Great help from Kyle Medeiros setting up new account
Date of experience: June 04, 2025
Verified
Was easy to do business online and on…
Was easy to do business online and on the phone.
Date of experience: May 27, 2025
Verified
Excellent service!
Date of experience: June 03, 2025
Verified
Internal transfer was very easy
It was very simple to transfer the proceeds of a matured CD into a Bank5 Connect savings account. It can't be done just using the website, but the whole process was quick and easy. One day turn around.
Date of experience: May 13, 2025
Verified
Fast, courteous and responsive customer service
I like that customer service is fast, not long wait times on hold. And staff are helpful and courteous. And follow to get things done. Truly it is rarity today to have the experience as a customer.
Date of experience: May 19, 2025
Verified
When my CD matured
When my CD matured, I requested part of it to be renewed and part sent to my checking account. They completed the transactions as requested and very promptly. Nice job, Bank5 Connect!
Date of experience: May 20, 2025
Verified
The representative was knowledgeable…
The representative was knowledgeable and professional, while still being courteous while assisting me in solving my issue.
Date of experience: May 13, 2025
Verified
Kyle was very helpful and kind.
Kyle was very helpful and kind.
My CD was opened pretty quickly and your follow up has been good
Date of experience: May 07, 2025
Verified
Quick response to my request to make a…
Quick response to my request to make a large mobile deposit
Date of experience: May 08, 2025
Verified
Good service.
Date of experience: May 06, 2025
Verified
They sit up there and put my account on…
They sit up there and put my account on hold cause the actions that I was doing and tried to make it seem like it was fraudulent, which was crazy
Date of experience: May 13, 2025
Reply from Bank5 Connect
Hi Wendell,
We understand your frustration with your account. Please know we take customer security and fraudulent activity seriously and have our customer’s best interest in mind. If you have any additional questions, please reach out to us. Thank you for your feedback.
Best,
Bank5 Connect
Verified
A Gem in the Banking Industry-- Bank5 Connct!
Bank5 Connect is a gem we recently found! Everyone there makes banking easy and is so helpful! They go the extra mile to see that your banking experience is PERFECT, and I mean P E R F E C T!
We recommend Bank5 Connect to everyone without reservation! Thank you, Bank5 Connect!
Date of experience: April 16, 2025
Verified
Disappointing when applying, but good customer service and a positive experience overall
I had a CD with Bank5Connect, and in that time, I had a positive experience. After I applied, I was upset that I did not receive any communication from the bank; no email confirming that an account was created for me. It had been days, despite their website saying it should be quick. Money was taken from my account, but still no email from them. By then, I had already gotten a request to write a review, which I did. Shortly after, they called me. The woman I spoke to was very nice, helpful, and gave me her direct line to contact her if I needed any further assistance. After that, I didn't have any problems. I contacted customer service a couple of times, and they promptly responded. The bank gave me sufficient notice of when my CD would reach maturity and my options. My CD reached maturity, so I'm no longer using Bank5 Connect. I would have stayed with Bank5 Connect if they had a higher interest rate; that is the only reason I closed my account.
Date of experience: May 06, 2025
Verified
The Customer Service Reps NEED Retraining
While we ultimately were able to transfer significant outside funds to a recently renewed Bank 5 CD, nevertheless, it required literally hours of efforts with long phone calls over 2 days to do so. Having received erroneous (i.e. wrong!) information from 3 different customer service reps, it wasn't until the 4th (actually a supervisor, who apologized repeatedly) that we finally were successful.
Date of experience: May 05, 2025
Reply from Bank5 Connect
Hello,
We’re sorry to hear about your poor experience with us. I understand our Contact Center Manager reached out to you to apologize for the tedious process and inconsistent information you were given. Although it does not make up for your frustration, please know this will be used as a coaching opportunity for our team. We appreciate you providing us with your feedback. If you have any concerns moving forward, please don’t hesitate to reach out.
Best,
Bank5 Connect
Verified
They make it a very simple process to…
They make it a very simple process to open accounts with them, and better rates than most of my local banks
Date of experience: May 07, 2025
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