Backwater Reptiles Reviews 487

I've just received my frogs and I'm delighted to see that they're all healthy and thriving in their new 70-gallon environment. The transition seems to have gone seamlessly, and I couldn't be more pleased with their appearance.
Would definitely recommend

Date of experience: July 02, 2025

This place is amazing and is so kind. There team deserves so much love and respect. My snake arrived safe and sound with an ice pack. They put so much thought into these animals.

Date of experience: June 27, 2025

Backwater Reptiles are awesome! Their sales staff is very polite and answers all your inquiries in a timely manner. I ordered a GBB tarantula sling and received it 100% live arrival guaranteed. We'll packaged and safe. Lively little sling too.

Date of experience: June 26, 2025

I would advise people not to order spiders from Backwater. I ordered a Regal Jumping Spider and she died within a couple of months after she arrived. Based on her size and condition, she was already nearing the end of her lifespan when they shipped her to me. I set her up with a nice habitat and fed her crickets and waxworms regularly. So, I don't think the problem was at my end - they just sent me a really old spider. Since Regals only live 2 to 2 1/2 years, they would have to had known that they were sending me an old spider.

Date of experience: June 25, 2025

I had been looking for a Madagascar Big-Headed Turtle for a really long time and remembered seeing an email from Backwater Reptiles from last year about them having a few babies. I took a chance and emailed them asking if any were still available for $250 (the price they were advertised at last year). Within 10 minutes I received a response that they still had some, that they were the same turtles so they definitely had some wear and tear (normal cosmetic baby turtle stuff- nipped toes and tails) and because of that they were $200 instead. I JUMPED on the opportunity and was walked through how to go about a manual order via email and then pay securely on the website since the turtles were an email exclusive deal. I paid $254 after tax and shipping (the normal rate for FEDEX priority overnight) and almost immediately got an email confirming everything was put together and in order on their end. I ordered on a Sunday night, got my tracking Monday evening as planned, and today my turtle showed up healthy, looking amazing, and on time. I panicked a little because of how hot it was in my part of Florida today- and then I found the cold packs. Sweet, sweet cold packs. When I opened the box it was packed wonderfully with THOSE AMAZING COLD PACKS, foam walls, and filled with crumpled paper, and the turtle was secured in a breathable bag- the gold standard. I’d give more stars than 5 if I could for the transparency, the price, the response time, the professionalism, and the overall satisfaction I felt opening that box today.

Date of experience: June 25, 2025

I ordered two Uromastyx through their website. It was super straightforward, very simple and quick! They kept communication and they were very sweet. The lizards arrived healthy and happy! Highly recommend these guys! Thank you so much you guys!

Date of experience: June 16, 2025

The company promptly performed exactly as represented. I ordered 9 lizards which arrived healthy and ready to energetically see their new homes. They are adorable! There is a premium on shipping but worth it to ensure the animals arrive quickly and are healthy.

Date of experience: June 24, 2025

I wouldn’t buy from a company that number one tells you that they will only deliver an animal to your address on your drivers license when your ordering from another location and even when you present them with the receipts of where your current location is and that there records show that the current location your using is legitimate they completely ignore you on the subject all together. Number two i wouldn’t buy from a company that tells you the costumer that your a fraud with out being able to show prove of it when asked through email to show the evidence that the person is a fraud to begin with this is the first time I have ever had any issues with this company and the first time I have ever had to complain about them. It’s bad business to ingore the costumer when the customer is always right . And currently I’m still trying to get them to communicate with me.

Date of experience: June 18, 2025

I ordered 3 White Tree Frogs. They arrived quickly and were safely packaged. All tree are doing very well.
They're also quite cute. Representatives were also very attentive with any of my questions.

Date of experience: June 10, 2025

I recently built a pond and wanted to add turtles to it. I contacted Backyard Reptiles and they suggested a few different type. I purchased 3 different ones and they arrived yesterday. They were babies and the coolest ones I’ve seen. I would highly recommend them if you are looking to purchase a unique pet

Date of experience: June 10, 2025

I got a great animal at a really good price it's captive bread and I couldn't be more pleased! She's really gorgeous!

Date of experience: June 11, 2025

We received a beautiful Pueblo milk snake hatchling in great shape.

Date of experience: June 04, 2025

Ordered one male and two female green anoles for my bioactive vivarium. Ordering was simple and the animals arrived on time as scheduled. All three of the Anoles look healthy and immediately began to eat and to lap water up from misted leaves. Very happy with the company. Now keeping the Anoles healthy is up to me!

Date of experience: June 03, 2025

I LOVE Backwater Reptiles! I ordered 2 Amazon Milk Frogs, and I was surprised with 3! They are the cutest little froggies! Backwater is also understanding and cooperative, and I will definitely work with them again!

Date of experience: May 29, 2025

All lizards I have purchased here have always been of excellent quality. And I have purchased quite a few.

They also provide excellent service and superior selection. I love that I can always choose between a baby or an adult lizard and also choose between a male or female gender lizard.

Date of experience: May 23, 2025

Super happy with my order. Not only was I satisfied, but customer service’s communication was great. This is the second time I’ve ordered from here and I have no complaints!

Date of experience: May 08, 2025

Horrible. Lizard arrived on Death's door, emaciated and dehydrated. It lived 2 hours after it arrived. Backwater wanted me to pay an additional shipping charge for a replacement.

This is the 2nd time I have had issues with Backwater Reptiles. First time, I ordered a frilled neck and received 2 breeding pairs of emerald tree skinks. I decided to keep the skinks vs. put them through return shipping stress. So, they started harassing me about paying for the emeralds when I had paid 3 times as much for the frilly, but never got it. Eventually, that was resolved. Seems like every transaction has an issue.

Date of experience: May 02, 2025

I ordered a Guyuana Red Tail Boa and had nothing but a good experience. From the moment I ordered her Backwater emailed me back and forth about tracking and all the questions I had. I had to wait an extra day because they didnt have any Guyuana Red Tails when i ordered but they emailed me and asked if it was ok to ship the next day. Ofbciurse i was ok with it. She was delayed by UPS no fault of Backwater and I got her like 6 hours later but she was brought to my door and I actually had to sign for her. So made me feel better to know she wouldn't get left out in the heat. She came in a net bag with newspaper in a secure box with an ice pack. And shes alive and thriving. She looks very healthy. When she came out of the box she was a little agitated but I expected it. She had a long trip. Now shes happy in her enclosure and has lots of love. Overall, my experience with Backwater Reptiles was excellent. Don't listen to any of the bad reviews online about them. I was nervous as first too but took the chance and it was a great chance to take. THANK YOU Backwater Reptiles,I will be using yall again!!

Date of experience: May 02, 2025

I placed an order with Backwater for a Chubby Frog. Although they were out of the breed I requested, they contacted me in no time to let me know they were out and gave me options of other fossorial breeds they had on hand. I selected a Tomato Frog which arrived, as promised, healthy and beautiful!
The Backwater Team is great on communications and if I ever get space for another frog, I’ll buy from them again.

Date of experience: April 29, 2025

Good company, they stick by their live delivery guarantee. Nice to work with, just the right amount of customer contact. Thank you, Brad Bell

Date of experience: May 03, 2025