Babylon Health 

If could give 0 stars i could.
I needed an appointment ASAP for OCD diagnosis so I decided to pay for it as I though I would get amazing service and get prescription there and then.... that was not the case at all.... I paid the £59 for the appointment. The GP agreed I needed medication and sldirected me back to a NHS gp for the medication for temporary use until psychiatrist could prescribe me something more appropriate, so I basically wasted £59 for the so called "GP" to tell me to go on a NHS waiting list to get medication that I NEED for my OCD. absolutely pathetic. I WANT MY MONEY BACK!

Date of experience: February 07, 2025

I’ve been registered with Babylon for few years now and honestly, I cannot see an improvement in service, good or bad since eMed took over. Notoriously difficult to get to see a doctor F2F, difficult to get an appointment, appointments being cancelled last minute, unable to book for routine annual tests etc. I’ve changed the GP practice since.

Date of experience: January 20, 2025

Since EMed took over Babylon the service has become terrible. No available appointments, they don't send prescriptions to pharmacies, help service is only available during working hours, you can only use the booking system during working hours and you have to go through a lengthy triage just to book a simple medication review. Just dreadful. So glad I also have private healthcare - the NHS is a mess because it overcomplicates everything.

Date of experience: December 14, 2024

since Babylon became eMed, the service sharply declined. No GP appointments available. The new booking system is a joke. Impossible to book on a phone app, have to do this on a laptop and then have to answer about 20 questions before seeing any appointments. Does anyone know, is there an alternative to eMed? Like a new Babylon? I need to leave eMed.

Date of experience: December 10, 2024

This service is impossible to use. There is no GP available in the next 6 months. I tried contacting the number recommended on the trust pilot page in case of emergency, and I have been in the queue for 4 hours without anyone answering the call. This service is completely inaccessible – there are no GPs available to book appointments, and even if you try to contact them, no one will answer. Do not use this service; it is completely useless, and you will have no access to GP appointments.

Date of experience: November 11, 2024

I did not have any issues with doctor appointments per se but I don't use the service anymore and decided to cancel my subscription. There is no way to do it via app or on the website. I contacted the support service three times - no reaction. In turn, they simply debited my card for another annual subscription fee which is not cheap at all. To reach them out via phone is almost impossible. The requests the service team are not copied to email of the sender or allocated any number that makes it impossible to track. Overall, hugely disappointing and feels almost like a scam.

Date of experience: October 26, 2024

From childhood mr muhannad daas head office pharmacist has said awfully crude things and has continued saying such things as a professional. He’s a fan of picking out his mother’s genital warts that’s why his hands are so messed up and grazed. Awful human.

Date of experience: September 03, 2024

It was a good service during the pandemic but no longer a viable GP option.

Unlikely a GP will actually stick to the planned appointment. I’ve had 2 cancel on the day of and another GP (Aarondeep Binning) never turn up to the call, despite acknowledging I was waiting for them on the app. I hope the taxpayer is not funding this business through the NHS. A shell of a company in my opinion.

Date of experience: August 23, 2024

Prescribed antibiotics that I desperately need, but the prescription wasn't showing up in the Bupa Blue app (Ran by Emed, formerly Babylon). I called up for help, and was on hold for two hours before I actually gave up because I don't have time to waste. I have cellulitis, and – I need these antibiotics. This service is terrible and putting people in danger. Avoid!!!

Date of experience: July 26, 2024

I had a bad eye infection and the only appointment I could get was 2 weeks away. I even called. They told me to go to urgent care or call 111. I have now switched to a local GP.

The service used to be good, but since the company is under new ownership the service is dismal.

Date of experience: July 08, 2024

Diabolical experience. To get an ADHD consultation the doctor gets you to fill in the form yourself, rather than bothering to ask the 10 questions himself over the phone. To do this you have to download the form (that’s for the doctor btw) and the app to edit it, which itself is glitchy. You then have to upload the completed form via a special portal they put a link to. However you cannot log into the portal as it somehow doesn't recognise your password (while you’re still on the app I may add). You ask for a reset and it will send a verification code to your email. This never arrives, no matter how many times you request it or check your junk mail. Your other option is to download another verification app, and do the whole rigmarole of re-registering everything from scratch. The helpbot only sends links to unrelated articles. This is why I imagine ADHD diagnoses are very rare here -it strikes me as akin to building a vast and labyrinthine staircase to the registry office for the disabled. This is Emed through and through, studded with bureaucratic catch 22s, bad management, bad IT and unempathetic doctors. All this was for my partner who has found it exceptionally difficult to do the several unneeded and ultimately impossible steps. Complete lack of understanding for disabilities when targeted for the disabled such as my partner, let alone the neurotypical/ able-minded such as myself.

Date of experience: July 14, 2024

Since Babylon GP at hand became E med it has changed , dramatically .
Now it s impossible to get a GP before 2 weeks , and it was only an appointment with a nurse available.
i called to ask how i could get a quicker appointment with a GP , and they sent me a link with a private GP , who declined to consult . terrible service

Date of experience: July 09, 2024

Terrible service. Used to be able to get an appointment same or next day. Now it’s two weeks minimum. I’ve just been told my appointment I’ve been waiting two weeks for is not available and next available is 15 days away. Absolutely pointless service. If you’re thinking of joining don’t!

Date of experience: June 03, 2024

I have been using Babylon/Emed since 2019, and it worked well back then. The app experience is still great, however, lately, I can't get an appointment within 2 weeks, forcing me to call 111 or pay for a private doctor to get help. This is unacceptable. It's ridiculous that you can't request antibiotics if needed. The platform is so busy that it's challenging to book the same GP for follow-up appointments, resulting in being passed from one doctor to another and experiencing very slow diagnoses. Moreover, it's difficult to see a GP, as most appointments are with advanced nurses.

Date of experience: May 17, 2024

Telephone appointment with a prescribing pharmacist. Poor consultation skills, abrupt manner, She issued the prescription (I basically told her what I needed), she went over the usual questions but her overall manner left a lot to be desired. This pharmacist is forgetting that she is a healthcare professional and not just a ‘bot’ following a flowchart.

Date of experience: May 08, 2024

Excellent customer service from Fegeyne who went out of her way to help me!

Date of experience: May 08, 2024

I cancelled my Babylon subscription in 2022. I have the email confirmation.

Babylon then charged me £89.99 in Feb 2023. I didn’t notice this as I’d just been made redundant and had a large enough package that I didn’t notice.

I then received an email from Emed Health today with a payment confirmation for £310.

This comprised a payment of £89.99 to cover the period Jan to April 2024 (ie a full year) followed by a new payment of £249 for a full year of an Ultra subscription. This has left me £200 overdrawn.

I cancelled in 2022. I did not agree or resubscribe to any service beyond that. If I log into my Babylon account I can see I have no active subscription but that an Ultra subscription would cost £89.99. At no point has Babylon contacted me since sending me the cancellation confirmation in 2022. I certainly received no advanced notice of this unauthorized withdrawal.

I don’t know what is going on here but i would steer well clear.

I have been careful to take dated screenshots of cancellation and of my current subscription page showing I have no active subscription.

Date of experience: April 30, 2024

I used to love Babylon - I could get an appointment within 48 hours and have issues dealt with immediately. Now I have to wait 3 weeks for the chance to ask for a blood test, an additional three weeks to actually have the test and ANOTHER three weeks to talk about the results. This is for chronic fatigue when I have a pre-existing condition. When I spoke to the last doctor and expressed my worries about waiting so long - “isn’t that potentially a dangerous amout of time to wait?” He replied with “well yes. If you need to call 999 or go to a&e please do”. Appalling. Yet another part of the health service being reduced to tatters for profit, I expect. Oh and no such thing as an emergency appointment for something that urgently needs antibiotics. I’m now forced to fork out for private appointments for emergencies when I don’t have the funds. You can’t help but feel hopeless.

Date of experience: April 29, 2024

I must express considerable disappointment with the service degradation following the transition from Babylon Health to eMed, which unfortunately included GPatHand services. At a time, Babylon represented a beacon of efficiency—securing an appointment within a day or two was the norm. Sadly, those days are long behind us.

Now, securing an appointment feels akin to a fortnight's wait. For instance, a recent attempt to book a follow-up consultation left me staggered as the earliest slot available with an advanced nurse was 16 days away! This is a far cry from the prompt service I once relied on.

In addition, last-minute cancellations have become normal. Following one such cancellation, I was rebooked at a clinic that would require a baffling 45-minute journey, while my original booking was a 3-minute walk away! One cannot help but question the logic—or lack thereof—behind such decisions.

However, even before eMed's acquisition, the warning signs were there; Babylon was already gradually declining, with appointments becoming increasingly scarce. However, post-acquisition, the situation has escalated to intolerable levels.

It's evident that since eMed took over, the focus has shifted towards profit, with urgent appointments hidden behind a £59 fee because they will always find space for you if you're willing to pay.

This level of service from eMed is simply not good enough, and I shall be leaving the service for good.

Date of experience: April 29, 2024

I live in the UK and Babylon has become emed. The service has degraded massively. You used to be able to speak with a GP in a few hours and now you have to wait for 2+ weeks to book an appointment. But then they cancel the appointments! My 2 last appointments have been cancelled, I have been waiting for over 2 months to book a blood test between waiting times and cancellations.

Date of experience: April 19, 2024