ATGtickets Reviews 48,880

Good follow up service for my query about exchanging some theatre tickets. Emma Watts my contact was competent and satisfactorily sorted out my exchange.

Date of experience: July 06, 2025

Don’t get caught out by the small print if you have young children and hoping to attend.
Turned away with our 1yr old, when going to attend a local event (dance) to watch our other children perform. The babes in arms policy was not made clear at all throughout the booking process and the way it was handled by the staff on the door was thoroughly poor. Overall, very very disappointing.

Date of experience: July 06, 2025

I wanted to make a late purchase of tickets to see Fiddler on the Roof in Manchester, with an access requirement. I couldn't do it online but was pleased to find out that ATG customer service was open on Sundays, so gave them a call.

I was quickly put through to Kirsty, who was so friendly and cheerful...it made my ticket purchase journey so easy. She was patient as I outlined my requirements, was skilled at finding available dates for the show, and provided key information to help me make my booking and further purchases online.

Great to have dealt with Kirsty..top rate experience.

Date of experience: July 06, 2025

I needed to book accessible seating for a few shows but my access had expired that I needed. Laurenwas a great help and sorted it quickly for me. Excellent service. Thank you

Date of experience: July 03, 2025

Booking tickets to the theatre in London from Vancouver, Canada. We pre-ordered drinks and then realized we did not need them as we booked entry to the lounge pre show which had drinks. Quick responses via email and Sean took great care of us and was able to refund the drinks as it was within 14 days of original purchase. I thought it was going to be a headache being in Canada, but super easy.

Date of experience: July 06, 2025

What is important in life is not when things go perfectly, but when there is a glitch is there a person who can help you and make things right? Syed did just that for me this afternoon as I spoke to him from California and exchanged my tickets. Thank you, Syed! They should give you a raise!

Date of experience: July 06, 2025

Phone to use my theatre token voucher, super quick and simple process. Not made to wait and Kirsty was super helpful.

Date of experience: July 06, 2025

Had to phone booking through on behalf of my elderly parents as they had a Theatre Tokens voucher. Got through to James H and he was very pleasant and very helpful with what I made a difficult transaction. Really good service, thank you

Date of experience: July 06, 2025

I had to exchange theatre tickets. My online enquiry was responded to by Kirsty on the phone within minutes, even on a Saturday. She then made contact immediately following a dropped call and made sure to follow up. The whole process was quick and efficient and I was very happy with the experience.

Date of experience: July 05, 2025

I asked for help from ATG customer support following a re-arrangement of the theatre's seating, and I wanted to be moved to new seats in the same price band. I expected to get a 'computer says no' response, but Kirsty said yes! She was incredibly helpful, sorted out my problem swiftly and without a fuss, and I was absolutely delighted. Thank you ATG and Kirsty!

Date of experience: July 05, 2025

Natasha was extremely kind, patient and helpful. She helped me to register my sister as an access member and select and purchase suitable tickets for Lion King. Very nice customer service, a credit to ATG.

Thank you
Hilary

Date of experience: July 06, 2025

I was helped today by James H to exchange my tickets to a new date. He was very helpful and did my request quickly. A few days ago a young lady called Maya was also helpful and pleasant. I have to say booking via the website is not easy, especially if changes are necessary. It would be less stressful if the website could advise that you cannot do the changes on the website if you are not an account holder! It doesnt mention bookings/changes for 'guests'

Date of experience: July 06, 2025

Chris Ro did a great job in sorting out my theatre tickets and including the use of Theatre Tokens (which had been a problem for me to use in the past). He was very professional and cheerful on the phone and guided me through the necessary steps

Date of experience: July 06, 2025

Had an issue for a few days where I was unable to access account he sorted it out without any trouble

Date of experience: July 06, 2025

I called the enquiry service and Emma answered the phone. She was very helpful. I haven’t got a reply back from the theatre yet about my lost property but hopefully soon. Thanks Emma

Zack

Date of experience: July 06, 2025

Struggled to use the exchange portal and lovely adviser Natasha helped me with my problem. Great service provided and so helpfull, now have a credit exchange to see another show at a later date. Thanks again 👍

Date of experience: July 06, 2025

I needed to exchange my tickets for a different performance date and was struggling to do this using the online portal. I rang up and Patrick sorted it out for me very quickly! Very impressed :)

Date of experience: June 01, 2025

Emma was very helpful with my query and assisted me with changing the date of our show. Thank you Emma.

Date of experience: July 06, 2025

Bought ATG gift card and 9 days later the card has not been emailed nor is available on my profile. It took 3 rounds of customer service contact, then they send notification that it’s resolved but guess what? Still no gift card! This is my last resort to get their attention and act on it as I needed the gift card over a week ago for someone’s birthday.

Date of experience: July 06, 2025

My wife is a wheelchair user, so I rang ATG help us with the booking. The person I spoke to, Syed, was brilliant!
He could not have been more helpful, explaining everything clearly and patiently. This is customer service at its best, looking forward to our visit to the theatre!!

Date of experience: July 06, 2025