Verified
Kiel was incredibly helpful & went above + beyond to help me with the carnet process. He was very diligent and thorough with his explanation of the steps and offered the best customer service I've exp... See more
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Verified
The representative we worked with, Marge, was so responsive and helpful despite some confusion with acquiring the bond. She helped us troubleshoot some problems and followed up after purchase to make... See more
Company replied
Verified
Very pleasant and helpful people. No matter who answers the phone, they are always extremely helpful/knowledgeable and polite. They take interest in my need for the Carnet and what I am trying to acco... See more
Company replied
Verified
Fantastic Customer Service Boomerang Carnets is an incredible company to work with. Customer Service was always available and so kind. For a first-time user, they were able to answer questions with... See more
Company replied
Company details
- #6 of 272 best companies in Business to Business Service
- #1 of 38 best companies in Business Development Service
- #1 of 2 best companies in Customs Broker
- #1 of 30 best companies in Insurance Broker
Written by the company
We specialize in ATA Carnets, The Merchandise Passport, an internationally accepted Customs document for boomerang freight aka temporary exports. Examples of boomerang freight include sales samples, demo equipment, trade show booths, repair tools & presentation equipment. Temporarily exported merchandise or goods pass duty and tax free into 87+ carnet countries/territories for up to a year with a Carnet. Carnets also serve as the U.S. registration of goods for re-entry into the U.S. Specialists provide support and in-depth knowledge on all aspects of carnet usage, 24/7.
Contact info
8715 Cary Algonquin Road, 60013, Cary, United States
- 800.282.2900
- Info@ATACarnet.com
- www.atacarnet.com
5.0
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Kiel was SO helpful!
Kiel was incredibly helpful & went above + beyond to help me with the carnet process. He was very diligent and thorough with his explanation of the steps and offered the best customer service I've experienced in a long time! He made the process easy & seamless!
Date of experience: June 30, 2025
Verified
Kiel was amazing
Kiel was amazing. He was organized and available to answer all my questions. He made it a very easy experience.
Date of experience: June 18, 2025
Reply from boomerang carnets
Dear Rebekah,
We're pleased to learn your customer experience was "very easy" and that Kiel's assistance was "amazing". Thank you for mentioning it. I'd also like to thank you for taking a moment to let us know how we're doing and for your 5* rating. We appreciate your feedback very much.
We hope your travels are smooth and your trip a success, Moira@ATACarnet.com
Verified
The commitment of Kiel to keep me on…
The commitment of Kiel to keep me on track and be compassionate to my late needs.
Date of experience: June 26, 2025
Reply from boomerang carnets
Dear Steve,
Thank you very much for your commendation of Kiel. It's reviews like yours that make all our Employees' efforts worthwhile. Thank you for taking a moment to let us know how we're doing. It helps US "keep on track"! We're pleased we could meet your deadline and get you on your way. Many Happy Returns, Moira@ATACarnet.com
Verified
They went the extra mile on a last…
They went the extra mile on a last minute request!
Date of experience: June 20, 2025
Reply from boomerang carnets
Dear David,
Thank you for your business! boomerang carnets appreciates it very much, as well as your 5*review - thank you! We're pleased your customer experience was good and your last minute request was able to be met. Thank you for letting us know how we're doing. Moira@ATACarnet.com
Verified
the best carnet company
super easy to work with and answers all questions
Date of experience: June 24, 2025
Reply from boomerang carnets
Dear Equiflight,
boomerang carnets is delighted your customer experience was "super easy". Your business is very important to us and we thank you for your 5* review! WOW! Thank you for taking time to let us know how we're doing - we know how busy everyone is. We hope your travels are smooth and your trip a success, Moira@ATACarnet.com
Customer support was slow to respond…
Customer support was slow to respond and didn’t really help. Overall it was more trouble than it was worth. Seriously, save yourself the headache and look elsewhere.
Date of experience: June 17, 2025
Reply from boomerang carnets
Dear Ms. Quintana,
We haven't been successful in determining what your experience with us was. Can you provide more details about it? We take all reviews very seriously and have spent days attempting to identify you in our system. Is it possible you dealt with another carnet company? Is it possible you mistakenly left your review here but your experience was with a company unrelated to carnets? Can you tell me the name of the person you spoke to? Was your experience under a different name, not Zuania Quintana? Your review has your location as Great Britain. We are US based. We want to talk to you about your dissatisfaction if you would please call us at 800.ATA.2900. A request to you from Trustpilot for more information went unanswered. We hope you'll contact us directly so we can work to make your 1* experience better. Moira@ATACarnet.com
Verified
Marge was amazing
Marge was amazing. As my first time applying for a carnet on a time crunch, she did everything to make sure I got my carnet in time for my trip. Can't say enough amazing things for the way they handled my request.
Date of experience: June 18, 2025
Reply from boomerang carnets
Dear Eduardo,
Thank you very much for your 5* review! WOW! boomerang carnets appreciates it, as well as your business. We're pleased we could meet your deadline and that your customer experience was "amazing". Thank you for commending Marge's assistance. Your comments make all of our Employee's efforts worthwhile. Your business is very important to us and we hope to assist you again soon. Moira@ATACarnet.com
Verified
Kiel support
Kiel support, guidance and incredible service kindness, made me, a complete ignorant in the matter, feel secure !
Date of experience: June 19, 2025
Reply from boomerang carnets
Dear Daniel,
Thank you for your business! boomerang carnets appreciates it very much, as well as your 5*rating - THANK YOU! Thank you for taking the time to commend Kiel. It's comments like yours that make all our Employee's efforts worthwhile. We're very pleased your customer experience was "incredible" and hope you'll come back again soon. Moira@ATACarnet.com
Verified
ATA Carnet review
The team is great and very helpful with all questions I had. I've been talking to Marge and very happy with her service, she is great and had a lot of patience with me since is the first time I'm doing a Carnet and had so many questions. Very happy with the service is general.
Date of experience: June 17, 2025
Reply from boomerang carnets
Dear Sofia,
Thank you for your 5* review! boomerang carnets is pleased your customer experience was "great" and we appreciate your mentioning Marge's assistance. Thank you for letting us know how we're doing and we look forward to assisting you again soon. Moira@ATACarnet.com
Verified
Been using them for many years without…
Been using them for many years without fail! Great service and great people!
Date of experience: June 17, 2025
Reply from boomerang carnets
Thank you very much for your loyalty over the years! Not only does boomerang carnets appreciate your business but, we're just as pleased you're benefiting from carnet use over and over again. Thanks for the 5*rating and review. We'd like to tell your customer "story" about how carnets have benefited your business. Email me if you're interested. Many Happy Returns, Moira@ATACarnet.com
Verified
Kiel was so easy to work with again…
Kiel was so easy to work with again this year and made the process simple for me. Highly recommend!
Date of experience: June 10, 2025
Reply from boomerang carnets
Dear Molly,
Thank you for taking the time to commend Kiel. It is reviews like yours that make all of our Employees' efforts worthwhile. Thank you for the 5* rating. boomerang carnets appreciates it. Your business is very important to us and so is your recommendation! Thank you and we hope we can assist you again soon. Moira@ATACarnet.com
Verified
Great customer service
Great customer service, guys are super helpful, ready to support on every step!
Date of experience: June 11, 2025
Reply from boomerang carnets
Dear Andrei,
Thank you very much for your business!
boomerang carnets appreciates your 5*review very much and we're pleased your customer experience was "great". We look forward to assisting you again soon. Moira@ATACarnet.com
Verified
Expectional and the best I've seen.
The personal attention by Kiel and the support provided was exceptional. It was easy, fast, and thorough.
Thank you for being the support I needed on a short timeline.
Date of experience: June 11, 2025
Reply from boomerang carnets
Dear James,
Thank you for the 5*review! boomerang carnets appreciates it very much and we thank you for your business. We're pleased we could meet your tight deadline and hope your travels are smooth and your trip a success. Thank you for mentioning Kiel's assistance. We look forward to assisting you again soon, Moira@ATACarnet.com
Verified
Website is very easy to use
Website is very easy to use. Kiel is awesome! The whole staff is great.
Date of experience: June 04, 2025
Reply from boomerang carnets
Dear Stacey,
Thank you very much for the 5*review! boomerang carnets appreciates it very much, as well as your business! Thank you! Our top priority is your customer experience and we're pleased yours was awesome - thank you for mentioning Kiel's, and everyone's, assistance. We really appreciate your taking time to let us know how we're doing. Moira@ATACarnet.com P.S. Thanks for the kudos on the website.
Verified
Great proactive communication & urgency
Great proactive communication & urgency
Date of experience: June 04, 2025
Reply from boomerang carnets
Dear Dan,
Thank you for your business! It's very important to us and we're pleased your customer experience was "great". Thank you for taking a moment to let us know how we're doing. It helps us so much. We look forward to assisting you again soon, Moira@ATACarnet.com
Verified
Always super supportive and…
Always super supportive and communicative. Great guidance and definitely easy to work with.
Date of experience: June 06, 2025
Reply from boomerang carnets
Dear Aaron,
Thank you very much for your business! boomerang carnets appreciates it, as well as your 5*review - thank you! We're pleased we could provide the assistance necessary to help get you on your way. Your customer experience is very important and we're glad yours was all the above. Please come back again soon, Moira@ATACarnet.com
Verified
Kiel was more than helpful
Kiel was more than helpful, fast and patient. Will recommend and use again.
Date of experience: June 05, 2025
Reply from boomerang carnets
Dear Christina,
boomerang carnets is pleased your customer experience was good enough to recommend us and let us know you'll be back (like a boomerang)! Thank you for your 5*review, your business, your recommendation and mentioning Kiel's assistance. WOW! We hope your travels are smooth and your trip a success, Moira@ATACarnet.com P.S. We are so glad we could help!
Verified
awesome!
We always work with Kiel and he's wonderful! Super fast, efficient, kind and willing to share his knowledge.
Date of experience: June 06, 2025
Reply from boomerang carnets
Thank you for the 5*review! boomerang carnets appreciates it very much, as well as your business! Thank you for letting us know your customer experience was "awesome". We know how busy you are and taking a moment to commend Kiel's assistance helps us help others. Many Happy Returns, Moira@ATACarnet.com
Verified
Reply from boomerang carnets
Dear Travis,
Thank you for your 5*review - WOW! boomerang carnets appreciates it, as well as your business. Thank you. We're pleased we could make it easy for you and thank you for letting us know. Many Happy Returns, Moira@ATACarnet.com
Verified
Easy, pleasant, helpful!
This was such an easy and pleasant experience. This was my first time getting a carnet for a small indie film and the team here was so helpful and personable. I would have been completely lost and confused without them.
Date of experience: June 03, 2025
Reply from boomerang carnets
Dear Natasha,
Thank you very much for your business! boomerang carnets appreciates it, as well as your 5*review. Thank you! Your customer experience is a top priority for us and we're pleased yours was "easy, pleasant, helpful"! We're glad we could help you find your way and hope your travels are smooth and your trip a success. Moira @boomerangcarnets
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