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I had a little problem starting an online warranty claim so asurion website suggested I start a chat which I did. Very promptly was contacted in chat room by Lerry Jane who could not have made my clai... See more
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I've had multiple insurance coverages for my technology and this is by far my best one. The value of excellent, the instructions are clear and the access to the status and information along the way is... See more
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Been buying the Asurion plan for some of my purchases on Amazon but never really had to use them until my garden hose broke. A few other things broke before the hose but I was actually very hesita... See more
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Had a fogged up camera, luckily I purchased the 3-year protection plan. Reached out for support and Evelyn was a great help. She was super quick, attentive and informed me of all my next steps. Honest... See more
Company details
- #1 of 3 best companies in Gadget Insurance Company
- #2 of 7 best companies in Appliance Repair Service
- #2 of 2 best companies in Computer Repair Service
- #2 of 4 best companies in Electronics Repair Shop
- #1 of 1 best companies in Phone Repair Service
- #1 of 2 best companies in Television Repair Service
About Asurion
Written by the company
When your tech goes wrong, we're there to make it right
For over 20 years, we've repaired, replaced, and protected the devices you rely on most.
Committed to user experience and service
At Asurion, we thrive on constantly innovating to provide best-in-class customer experience. We value Asurion customers' reviews and feedback as it gives us an opportunity to continue to improve.
Get connected to our experts
Industry leading mobile protection
For the majority of people, cell phone insurance is worth it. Asurion phone insurance plans provide coverage above and beyond the typical warranty, including water damage or if your phone is lost or stolen.
Learn about mobile protection
Protection for all your favorite tech
Asurion Home+ offers one simple plan that covers all your favorite home tech—no matter when or where you bought it.
Learn about Asurion Home+
Contact info
648 Grassmere Park, 37211, Nashville, TN, United States
- www.asurion.com
4.6
Excellent
109K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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I have to jump through too many hoops…
I have to jump through too many hoops to file a claim. Type info then print a form write on the form scan the form email the form verify info that was on the form and online it’s too much for a service I’m paying for
Date of experience: July 06, 2025
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Very Helpful
Thee representative was very helpful and knowledgeable. I was assisted very quickly and now my device is working.
Date of experience: July 06, 2025
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It was very easy to submit a claim
It was very easy to submit a claim. I felt heard and was given a e-gift card to replace my faulty appliance.
Date of experience: July 06, 2025
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My technician was patient
My technician was patient, knowledgeable and kind throughout the whole tedious and difficult process
Date of experience: July 06, 2025
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High-quality repair.
Date of experience: July 02, 2025
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Best customer support
Had a fogged up camera, luckily I purchased the 3-year protection plan. Reached out for support and Evelyn was a great help. She was super quick, attentive and informed me of all my next steps. Honestly super easy and smooth process. Only took about 5 minutes to resolve the issue!
Date of experience: July 06, 2025
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Everyone at Ubreakifix and the Asurion…
Everyone at Ubreakifix and the Asurion representatives were very polite professional and helpful.
Date of experience: June 12, 2025
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Horrible company
Horrible company. They say they cover damage to home PCs but when you file a claim, they deny coverage. It even says on their web site that they cover home PC accidental damage. The worst liars.
Date of experience: July 05, 2025
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This company has it together
I've had multiple insurance coverages for my technology and this is by far my best one. The value of excellent, the instructions are clear and the access to the status and information along the way is easy to follow and understand. Even when i had to call for clarification for something, i didn't wait very long on hold and the agent was very polite and thorough. Any hiccups were resolved quickly and easily and I was kept informed during the entire process. When I ended up needing a replacement, the options were excellent... More than meeting my needs. It shipped fast and I was very happy to be back up and running.
Date of experience: June 27, 2025
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Good advice.
I had a very good experience even if there seems to be no easy fix. I will have to be taking my problem higher up and I was given good advice as how to proceed.
Date of experience: July 05, 2025
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Struggled to add device but Chat person was a hero
I was struggling to add my 2 devices to my protection plan that covers most of my devices. I finally used the chat and I should’ve done so much sooner. The person (Patrick) helped me very quickly and made the whole process less of a stress. I just wanted my products protected and he made it happen. Thank you so much.
Date of experience: July 04, 2025
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Star bright operator of what real queens are!
Kindness , quickness . And on point, sweet person. , answered all my questions. I wish everytime you talk to a team member they had there brightness . , need more people like her. Sweet kind . Patient. And smart on know there job , and didn't leave you sitting on hold forever. Thank you!!!!
Date of experience: July 04, 2025
My laptop was not charging
My laptop was not charging. I was pretty upset and when I contacted them and they said they were sending me shipping materials I figured I wouldn’t have my laptop for weeks. It was overnighted to them. They fixed it within two days and it was back to me in another day so it basically took one week. I am thrilled with their service.
Date of experience: June 26, 2025
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The timing overall was outstanding
The timing overall was outstanding. The Representative was professional and prompt behind every question and answer. There were no long waiting periods in between. Thank you for making my day stay bright.
Date of experience: July 04, 2025
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I had a little problem starting an…
I had a little problem starting an online warranty claim so asurion website suggested I start a chat which I did. Very promptly was contacted in chat room by Lerry Jane who could not have made my claim process easier or better. Get Asurion protection people!!! You won’t regret it they stand behind their services and warranties!!!
Date of experience: July 04, 2025
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Asurion home is a fraud
Asurion home is a fraud. They keep denying a claim stating that my airpod max headphones. "We couldn't approve your claim
The product in your documents didn't match what was reported in your claim, so we've closed your claim."
Everything I sent is correct. I only have one pair of headphones. Still have the box with matching serial numbers. Do not purchase!
Date of experience: May 15, 2025
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Easy Peasy
Been buying the Asurion plan for some of my purchases on Amazon but never really had to use them until my garden hose broke. A few other things broke before the hose but I was actually very hesitant to start the claims. Hot summer, plants need watering.....
I finally made the move and started the process. The website didn't allow me to connect with my Amazon account but it allowed me to start a live chat. The gentleman who helped me through the process was super easy to communicate with. Everything went smoothly, claims were made, easy peasy. It was totally worth buying the coverage. Thank you Asurion. And thank you Philip :)
Date of experience: July 04, 2025
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