After reading some negative reviews I went crazy messaging them on multiple accounts that they have, a text to a phone number I found for them and I received responses from every account. (I felt kind... See more
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Yesterday came my order. (Iced Luminous Clover Bracelet). It took SOO long to receive my order, but to be honest, it definitely payed off. Thx to te aporro team, that they are answering and trying to... See more
Verified
I’ve ordered several pieces from aporro over the years, this most recent piece has definitely been an eye catcher. I get a lot of compliments. I got the layered Hamsa pendant moissanite + silver. Exce... See more
Now, I ordered the green four leaf clover bracelet on Christmas,and still haven't received my order. I would not have known that my bracelet was out of stock unless I had contacted them. They said tha... See more
Company replied
Company details
- #40 of 42 best companies in Jeweler
Contact info
300125, 11430, Jamaica, United States
- sales@aporro.com
- www.aporro.com
3.8
Great
1K reviews
Replied to 92% of negative reviews
Typically replies within 48 hours
I was skeptical but…
After reading some negative reviews I went crazy messaging them on multiple accounts that they have, a text to a phone number I found for them and I received responses from every account. (I felt kind of crazy afterwards) Customer Service was top tier! They gave me updates on my custom order along with a timeline for a possible delivery date once production was done. They also sent me pics/ videos of my piece once it was finished and before they shipped it which I really appreciate. Once it got here, WOW!!! Literally loved it and so did my husband, which was super important to me since it was for him. I will definitely shop with them again! Like any custom jewelry piece, it takes time, so just be patient and wait for greatness. Sarah was my designer and I’d love for her to take care of me again! Thanks Aporro 💛
Date of experience: June 30, 2025
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DO NOT WAIST YOUR TIME NOR MONEY …
DO NOT WAIST YOUR TIME NOR MONEY THEY ARE BS I placed my order about 2 weeks ago for a custom piece they keep leaving me on open and won’t update me on my order I paid a lot of money to be BSed with I highly recommend you get your jewelry from someone/somewhere else!
Date of experience: May 30, 2025
Reply from APORRO
Dear Customer,
Thank you for sharing your feedback. We are extremely sorry to hear about the poor experience you’ve had with your custom jewelry order. We understand how upsetting it is to feel ignored after placing an order and investing your hard-earned money, and we take full responsibility for the communication failures you’ve encountered.
Please rest assured that we are committed to resolving this issue promptly. Kindly email us at sales@aporro.com or text us at +1 (626) 206‑8099 with your order number and mention this review. Our dedicated team will prioritize your case and work to either expedite your order delivery.
We truly appreciate your patience and sincerely hope to make this right for you.
Warm regards,
Aporro Customer Support Team
Failure to communicate
I have ordered a product from them April 23rd, 2025 and I haven’t got a email or text back yet. I have texted 3 different numbers that they have and emailed their support line and also dm their instagram. Nobody is telling me nothing. Don’t buy from them, you will regret it
Date of experience: April 23, 2025
Reply from APORRO
Dear Customer,
Thank you for bringing your concerns to our attention. We’re deeply sorry that you haven't received any communication from us despite multiple attempts to reach out. We understand how frustrating and disappointing this must be for you.
Please rest assured that we are committed to resolving this issue promptly. Kindly email us at sales@aporro.com or text us at +1 (626) 206‑8099 with your order number and mention this review. Our dedicated team will prioritize your case and work to either expedite your order delivery.
We truly appreciate your patience and sincerely hope to make this right for you.
Warm regards,
Aporro Customer Support Team
When is sombody gone ask they location
When is sombody gone ask they location
Date of experience: May 04, 2025
Reply from APORRO
Dear Customer,
Thank you for sharing your frustration. We’re extremely sorry that you haven't received any information regarding the location of your order.
Please rest assured that we are committed to resolving this issue promptly. Kindly email us at sales@aporro.com or text us at +1 (626) 206‑8099 with your order number. Our team will prioritize your case, track your order’s location immediately, and keep you updated with accurate details as soon as possible.
We truly value your patience and hope to turn this experience around for you.
Warm regards,
Aporro Customer Support Team
I ordered some hoop earrings but got…
I ordered some hoop earrings but got the wrong size. Turned out medium was too big for me so I emailed customer service twice and have gotten nothing back. I even called their number multiple times...nothing. It really sucks man, all I wanted was a smaller size. :(
Date of experience: April 23, 2025
Reply from APORRO
Dear Customer,
Thank you for sharing your experience, and we’re truly sorry to hear that you received the wrong size and haven’t been able to reach us. We understand how disappointing that must feel, especially when all you wanted was a simple exchange.
Please rest assured that we want to help. Kindly email us again at sales@aporro.com or contact us via iMessage/WhatsApp(+16262068097) with your order number and mention this review—our team will prioritize your case and do our best to get the right size to you as soon as possible.
We truly appreciate your patience, and we hope to turn this around for you.
Warm regards,
Aporro Customer Support Team
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This company is trash they promote like…
This company is trash they promote like they are the best on instagram but they suck I placed a order a month ago and still have not received my order… I’ve been emailing and trying to call no one answers… I would never order from them they honestly need to be out of business straight scammers.. and don’t try and reply with the automated messages talking about your sorry and reach out to customer service cause it’s full of shit
Date of experience: March 17, 2025
Reply from APORRO
Dear Customer,
We're truly sorry to hear about your experience. We understand how upsetting it is to wait for an order without clear updates, and we deeply regret the frustration this has caused. This is not the experience we want any of our customers to have.
While we know you may be hesitant to hear it, we still want to make this right. If you're open to it, please reach out to us at sales@aporro.com with your order number so we can investigate and resolve this issue as quickly as possible.
Your feedback is being taken seriously, and we are actively working to improve both our service and communication.
Sincerely,
Aporro Customer Support Team
Verified
Great quality
Came exactly how it's supposed to and had a lot of presentation to it is very nice and the quality of the jewelry is pretty good. It's actually my favorite Jewelry place other than craftd yeah you all should do a collab together
Date of experience: May 25, 2024
10/10!
Bought a custom pendant from aporro. Piece came out better than expected. Exceeded my expectations on this piece. Would def recommend wish I could post photo as well but just know this thing is hittin!! Passed the diamond tester as well and shipping came within days. Thank you again!
Date of experience: March 21, 2025
This is the most worst experience I…
This is the most worst experience I ever got, I make an order over a week now, no track order no refund, and no one responded to my message.. I am loosing it already
Date of experience: March 08, 2025
Reply from APORRO
Dear Customer,
Thank you for your review, and I sincerely apologize for the frustration you've experienced. I want to assure you that your order was shipped the day after you placed it, and tracking information was sent to you via email. It's possible that the tracking emails may not have reached you, for which we truly apologize.
Please note that the shipping time is typically 5-7 days, depending on the courier, and we’ve also sent you an email with the detailed tracking information. If you’re unable to find the tracking updates, please let us know, and we’d be happy to assist you further.
Your satisfaction is important to us, and we’re here to help resolve any issues you may have. Please feel free to reach out with any additional questions.
Kind regards,
Aporro Customer Support Team
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Very good guys about assistence
Very good guys about assistence, very good jewel and the package arrived in a good state.
Date of experience: March 05, 2025
this is honestly the worst company to…
this is honestly the worst company to order stuff from. they give nothing but excuses and the run around. they don’t answer phone calls nor whatsapp messages. i paid extra for the expedited shipping and they told me they don’t have that option. they told me my item was delivered gave me a tracking number just to find out that nothing was even sent to the post office. i will never order from this company again and i’ll advise whoever wants to don’t. just horrible.
Date of experience: February 25, 2025
Reply from APORRO
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with your order. We understand how frustrating it must be to face delays and lack of communication, especially after paying for expedited shipping.
Customer satisfaction is our top priority, and we are committed to resolving this matter for you. Please reach out to our support team at sales@aporro.com with your order details, and we will assist you in investigating the situation and making things right as quickly as possible.
We truly appreciate your patience and understanding, and we hope to restore your trust in our services.
Warm regards,
Aporro Customer Support Team
Total rip off
After waiting almost a month without a real track and trace it finally came. I ordered two chains. One isnt the one i ordered and something completly wrong and different from what i have ordered. And on top off that it looks like plastic. Should not recommend anyone to buy here!
Date of experience: February 18, 2025
Reply from APORRO
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with your order. We understand how frustrating it must be to receive an incorrect item after waiting for delivery.
Customer satisfaction is our top priority, and we are more than willing to resolve this matter for you. Please reach out to our support team at sales@aporro.com with your order details, and we will assist you in arranging an exchange or refund as quickly as possible.
We truly appreciate your patience and understanding, and we hope to make things right for you.
Warm regards,
Aporro Customer Support Team
They are terrible I paid for the fast…
They are terrible I paid for the fast shipping and everything and is taking longer than it was supposed to and I haven't heard no response from them or anything and I would think twice about buying again from here so far I've just had a bad experience
Date of experience: February 15, 2025
Reply from APORRO
Dear Jesus Garcia,
We sincerely apologize for the delay and any frustration it has caused. We completely understand how disappointing it is when an order takes longer than expected, especially when you’ve opted for fast shipping.
Please rest assured that we are actively looking into your order status and will reach out to you directly with an update as soon as possible. While we strive to ensure timely deliveries, unforeseen delays can sometimes occur, and we truly regret any inconvenience this has caused.
Additionally, we apologize if you haven't received a response from us yet. Our customer service team is committed to assisting every inquiry as quickly as possible, and we are working on improving our response times to serve you better.
Your satisfaction is very important to us, and we appreciate your patience. Please feel free to contact us at sales@aporro.com for further assistance. We truly value your support and hope to turn this experience around for you.
Best regards,
Aporro Customer Support Team
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WOW WOW WOW
I purchased an Emerald Cut Cuban chain ⛓️💥 in moissanite from Aporro, and I am beyond satisfied with the brilliance, beauty, and craftsmanship of the piece. The chain was meticulously crafted, and Joe, a member of the Aporro team, supported me throughout the process, reassured me, and kept me updated on my order.
My order finally arrived, perfectly packaged and handled with great care.
I also received a gift from Aporro, which was very special to me.
Thank you to Aporro and Joe😘 for your availability, assistance, and honesty❤️!
Date of experience: December 12, 2024
Ignoring me refusing me service
Aporro custom Quinn on Instagram refuses to respond to me when I ask questions about products he leaves me on read I am trying to get in contact with someone to get jewelry made who do I reach out to?
Date of experience: February 06, 2025
Long delivery
Yesterday came my order. (Iced Luminous Clover Bracelet). It took SOO long to receive my order, but to be honest, it definitely payed off. Thx to te aporro team, that they are answering and trying to help u asap. I never had a piece, that looked so luxurious. And one more issue, is that u can not see, if item that u want, is out of sock.
If u are thinking about buying something, u definitely should.
Date of experience: February 03, 2025
Sending different item
1 of the 3 products ordered was wrong. The incoming cargo was fast but the wrong product arrived. I have been trying to return and replace the wrongly sent product for 70 days but this process is still not successful. E-mail and customer service are very late. They only send an apology e-mail for the mistake they made. ——- Winnie and Daisy tried to solve my dissatisfaction and problems as much as they could. Thanks
Date of experience: November 11, 2024
Reply from APORRO
Dear Customer,
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the mix-up with your order, and we completely understand your frustration with the delay in receiving the correct product.
Upon learning of the issue, we immediately offered a solution and were fully committed to sending you the replacement item as quickly as possible. However, as you've experienced, the shipping process has been unexpectedly delayed, and unfortunately, the package has been held up during transit for an extended period of time. Please rest assured that we have been doing everything within our power to resolve the situation and expedite the delivery.
We have already sent you an email with an update on the current status of your replacement item. We are working diligently to ensure that this matter is handled as swiftly as possible. Your patience and understanding during this process are greatly appreciated, and we are deeply sorry for any inconvenience this has caused.
Please feel free to contact us if you have any further questions or need additional assistance. We value your business and are committed to ensuring your complete satisfaction.
Warm regards,
Aporro Customer Support Team
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Horrible Communication and Service
Now, I ordered the green four leaf clover bracelet on Christmas,and still haven't received my order. I would not have known that my bracelet was out of stock unless I had contacted them. They said that the warehouse told them that it would be restocked on Saturday January 11, 2025. Today is Sunday January 12, 2025 and I have been trying to reach someone via WhatsApp and absolutely no one has responded as of yet. The communication of this business is horrible and they really need to do better.
Date of experience: January 12, 2025
Reply from APORRO
Dear Andrew Real Gary,
We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent order and our communication. We understand how disappointing it is to wait for an item you were excited about, and we deeply regret any confusion caused.
Regarding your concerns, please note that we did respond to your inquiry within 24 hours and provided an update about the bracelet's restocking date based on the latest information from our warehouse. Unfortunately, unforeseen delays can occasionally occur, and we’re actively working to improve the accuracy of our updates to avoid such situations in the future.
We also deeply regret any difficulty you encountered reaching us via WhatsApp. Our team strives to respond promptly, and we are currently reviewing our processes to ensure better communication moving forward.
To resolve this matter as quickly as possible, we will follow up with you directly to confirm the status of your order and provide a solution that meets your expectations. Thank you for bringing this to our attention, and we truly appreciate your patience as we work to make things right.
Warm regards,
Aporro Customer Support Team
Great quality
They do a great job of previewing and showing the item your buying before buying it also the shine and look is amazing and just great quality will definitely be shopping with you guys again ‼️
Date of experience: December 06, 2024
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