Aonstudentinsurance Reviews 10

Refund almost anything, ask you to first ask your home country insurance before using their service which gives them sacred opportunity to not do their job.

Date of experience: October 10, 2024

It took me so much time to have my refund, I had to call them tons of time and wrote so many emails because I was being ignored.

Date of experience: May 14, 2023

They take 3 months to process claims, and they reject any medications receipts and invoices, no matter what the medication is.

Date of experience: January 15, 2023

Went to see a doctor in beginning of march and opened claim on the same day on their website. It’s been almost 3 months and the claim is still being processed. It is an EU-wide legal requirement to process claims under 30 days and on their website they promise to process them in 5.

Also, againts the promise on their website ”FAQ”, they’re unable to provide a Guarantee of Payment for a MRI that the doctor referred me for. They direct me to AIG and they refuse and ask to contact AON.

Date of experience: May 30, 2023

Incompetent, inefficient and destructive pointless rules.

Date of experience: February 16, 2023

Worst company I've ever had to deal with. I've had insurance with them for over a year. They take sometimes 3 months to reimburse costs (all of which you have to pay upfront and then submit a claim) and the customer service is horrible. I've been trying to find out if a new doctor would be covered and have been put on hold for a representative for over an hour. I'm pretty sure they don't have anyone answering calls because this is always the case and I have yet to ever reach an actual person. The other option is to email them, which they then send an automatic reply saying they'll get back to me in a few weeks. Also, they sometimes do not pay back claims or get back to me about them at all.

Date of experience: November 08, 2022

Keep away! They cheated me for approx. 1500 USD. My U.S. university had a set of requirement for what the insurance should cover. I asked Aon if they met those requirements. They answered me back: "AON Student Insurance is definitely meeting the requirements." They did not. When I found out, it was too late to get another insurance, and I was forced to accept the school insurance premium that was 1500 USD more expensive that what I could have gotten otherwise. What a waste of time, money and energy that I could have used on concentrating on my education instead. Now they are even giving me trouble getting a full refund. How much more life shall be wasted on this? Do yourself a favor. Keep away.

Date of experience: October 15, 2019