I have owned an Annke security system for almost two years, with great success. Two weeks ago, it would no longer function. It appeared to be the main recorder box as there was power to the unit and... See more
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Customer service brilliant. However don’t buy the camara systems if you have iOS!! Android only to save recordings etc! Waste of time & energy when it doesn’t support iOS. Even though it states suppor... See more
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Annke products are EXCELLENT! I've been buying their cameras and NVR for years, with wonderful results! For the price, I believe that Annke is Number One and on par with much more expensive cameras. M... See more
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They are very professional and efficient in assisting customers especially in the after sales service support. I was locked out of my DVR and the matter was resolved in minutes. Thanks to the professi... See more
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Company details
Written by the company
ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems. We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Contact info
United States
- +1 833 717 0187
- support@annke.com
- www.annke.com
4.5
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Good quick communication
Good quick communication (bearing in mind the time difference)
Any problems sorted quickly and were reasonable.
They make very good reasonably price cameras of excellent quality
Date of experience: July 06, 2025
Reply from ANNKE
Hi Tony, we are so excited to hear you are happy with the service and products you received! Have a splendid day.
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good and nice
good and nice, they given a solution for reset password.
Date of experience: July 06, 2025
Reply from ANNKE
Hi KAMRUL, thanks for your feedback. Happy to help out! Have a fantastic day.
Annke support was excellent.
Annke support was excellent to work with and their turn around time to reply was also excellent.
Date of experience: July 03, 2025
Reply from ANNKE
Hi Paul, thank you so much for taking the time to share your experience! We’re thrilled to hear our team was able to help you quickly—keeping you up and running is always our top priority. If you ever need anything else, don’t hesitate to reach out.
They are very professional and…
They are very professional and efficient in assisting customers especially in the after sales service support. I was locked out of my DVR and the matter was resolved in minutes. Thanks to the professional hard working team.
Date of experience: July 02, 2025
Reply from ANNKE
Hi Gary, thank you so much for taking the time to leave such a kind review! We’re beyond thrilled to hear our after-sales team could resolve your DVR issue quickly—getting you back up and running is what we’re here for! Your words mean a lot to the whole team, and we’ll keep striving to deliver the same level of support. Thanks again for trusting us—have a great day!
Excellent Service
Great service, able to understand the service provider.
Very good in understanding what my problem was and gave guidance to help solve my problem. Being able to solve the problem.
Date of experience: July 03, 2025
Reply from ANNKE
Hi Peter, thank you so much for sharing your experience! We’re really glad our team could understand your problem and help you find a solution. Solving issues quickly is what we’re here for, so we’re stoked to hear we hit the mark. Thanks again for taking the time to leave a review—we appreciate you!
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Joy was friendly and took her time to
Joy was friendly and took her time to
Finish the job.
Date of experience: June 27, 2025
Reply from ANNKE
Hi Charlie, thanks so much for sharing your experience! We’re really glad Joy could take the time to help out—we’ll make sure to pass your kind words along to her. Happy to have you as a customer!
Was super patient and a pleasure to…
Was super patient and a pleasure to work with
Date of experience: June 30, 2025
Reply from ANNKE
Hi Robert, you’re making us blush—thank you so much for saying that! We’re all about taking things at your pace and making it a good experience. So happy we could be a pleasure to work with!
Good quality of products in general
Good quality of products in general and very helpful support.
Date of experience: June 27, 2025
Reply from ANNKE
Hi Bryan, thank you so much for your kind words—we’re thrilled to hear you love our products and found our support helpful! Keeping quality high and helping customers like you is what we’re all about. Cheers to more smooth experiences ahead!
The support was excellent. An unexpected cause of failing system was diagnosed by email.
I have owned an Annke security system for almost two years, with great success. Two weeks ago, it would no longer function. It appeared to be the main recorder box as there was power to the unit and the unit would not show its welcome screen (a step before the disk access begins). Annke suggested it might be the 12V 2A power supply. I replaced it with a 12V 3A supply (all that I had at hand) and the unit returned to normal operation. It would appear that while the old supply was not DEAD, it was not able to supply the power level required. My thanks to the techs at Annke who offered that suggestion, quickly and accurately.
Date of experience: June 20, 2025
Reply from ANNKE
Hi, thank you so much for sharing your experience! We're really glad to hear our tech team could help you figure out the power supply issue quickly. It's awesome that switching to a higher-amp supply got your system back up and running. We appreciate your patience and for sticking with us—thanks for being such a loyal customer!
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Excellent customer service and…
Excellent customer service and interactions. Went the extra mile. Highly recommend
Date of experience: June 28, 2025
Reply from ANNKE
Hi Chris, thank you so much for your kind words—they really make our day! We’re all about going the extra mile for our customers, so we’re stoked to hear we hit the mark. Your recommendation means the world to us!
Ordered the DVR/NVR and it worked out…
Ordered the DVR/NVR and it worked out of the box. The only thing I would say is setting up email you need to understand the Google email requirements for Apps now and you have to set up the email with this in mind. Search for apps for google email.
Date of experience: June 20, 2025
Reply from ANNKE
Hi Robert, thanks a bunch for sharing your experience! We’re stoked the DVR/NVR worked straight outta the box. :)
password problems
Asked a question. Immediate answer solved the problem. Back up enquiry without prompting and I'm up and running again. Great service. Thanks.
Date of experience: June 19, 2025
Reply from ANNKE
Hi Roger, we appreciate your joyous review! Happy to help out! Have a fantastic day.
Support was brilliant
Somehow I needed to sign back into the CCTV system. My password wouldn't work and I couldn't reset it. Thanks to Annke I have access once again.
Date of experience: June 14, 2025
Reply from ANNKE
Hi Terence, we're glad that you had a good customer service experience with us. Happy to help out. Have a wonderful day!
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shipping (fast delivery and arrival)
shipping (fast delivery and arrival). Customer support. The system hasn't been assembled yet due to the situation here.
Date of experience: June 01, 2025
Reply from ANNKE
Hi Leo, thanks for your review. Have an outstanding day!
First class advisory service
First class advisory service. Better than other well known makes of CCTV equipment.
Date of experience: June 20, 2025
Reply from ANNKE
Hi Mr Michael, we appreciate your joyous review! Have a fantastic day.
Great system and customer service
Have being using Annke products for years never a problem and if there was there customer support is very good, quick to respond and delt with very fast, I ve just installed the H1200 from Annke and it's absolutely brilliant it's just as good as some of the high end CCTV system, all in all a great service and quality products.
Date of experience: November 12, 2024
Reply from ANNKE
Hi Jerry, thank you so much for your amazing review and for being an ANNKE customer for years—we’re truly grateful for your loyalty! It’s incredibly rewarding to hear that the H1200 meets the standards of high-end CCTV systems, and we’re thrilled it’s working brilliantly for you. If you have any questions, don’t hesitate to reach out! We’re here to help.
Kyle did an awesome job!
Kyle did an awesome job helping me to get my camera back online after my move. He was very patient and professional, helping me every step of the way. Highly recommend using him to solve your issues!
Date of experience: June 17, 2025
Reply from ANNKE
Hi David, thanks so much for shouting out Kyle—we’re stoked he got your camera back online after the move! His patience is definitely one of his superpowers, and we’ll make sure he sees this. So glad we could help! If you ever need anything else, we’re here for you.
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Always happy with your products and…
Always happy with your products and support. Keep up the good work.
Date of experience: June 16, 2025
Reply from ANNKE
Hi Rick, thank you so much for your kind words—they mean the world to our team! We’re stoked to keep bringing you the best products and support.
Good product, good service
Date of experience: June 13, 2025
Reply from ANNKE
Hi Barkalows, thank you so much for the kind words—we’re pumped you loved both the product and service! It’s why we do what we do.
The right answer for my ?
Date of experience: June 13, 2025
Reply from ANNKE
Hi Miloud, thank you so much for taking the time to leave a review—we’re really happy to hear you had a great experience! If there’s anything else we can help with in the future, don’t hesitate to reach out.
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