Amazon Reviews 66

Poor customer service you can't call them. customer service is none existing only text no one to call

Date of experience: July 06, 2025

I have been a very loyal and active customer of Amazon since at least 2010. In the latter years I've been a Prime customer spending around £3,000 each and every year until now.
Every single item that I buy I at least leave a star review but on particularly good or poor product, I actually write a review. On top of this Amazon also forward emails to me from customers who are asking specific questions about some of the goods that I have bought in the past. I have been doing this willingly and tried to help. Just recently I have been ill with progressive multiple sclerosis, and two of my sons have passed away, as my best friend of many years has too.
Suddenly Amazon have notified me that I am banned from giving any more reviews or even reading reviews left by others.
Nobody is telling me WHY?
Any accused person surely has the right to know what they are being accused for?
Surely spending apprx £45,000 with Amazon, grants me a little courtesy. I am never rude, nasty nor do I swear.
Please, Amazon, tell me what on earth I have done so wrong to warrant this ban.

Date of experience: June 30, 2025

I am so sick and tired of everyone being able to get Prime at a discount.
They let Welfare everyone get a discount that are living off of the tax payers.
But for Seniors on a fixed income and me being on SSDI and going to be a senior age 60.
We are considered low income but Not able to get any benefits from the state. We are not low enough to qualify.
I have to shop price between Amazon and Walmart to get what I need for us.
Why can't we get a discount too? We get $44,000 a year and our house payment just went up almost $400 a month. We both get government health insurance now since our old policy through where he retired went up almost $700 a month. We actually pay for our Medicare and Medicaid through our checks. Required by law. We don't get any relief on our house payments, taxes. We pay almost $400 a month just in groceries. Our newest car is 2001.
My husband has been in 3 car accidents and 2 totaled cars in 2017. He was working over covid! The place he worked at fired him since he could no longer do the drive back and forth an hour each way. And work 14hr shifts!
We are struggling too. Trying replacing 2 cars that both had just had work done on them so he could drive to work.
Now he just had 3 stents done. He is diabetic and I have CFS/Fibromyalgia and back and neck injuries. Yet Bezos just had a huge rich wedding. And they expect the poor to pay $15 a month. My last order from them half should have been here today. And now not until July 5th. I was using the free prime for a month.
I ordered 2 days ago. So what are people paying for? 2 items out of 10 delivered over night. What a joke. Other items not getting here on time that we have bought recently. Taking 10 days to get here.
I contacted on seller and said that it's not their problem on shipping time frames. And other products incorrect. Not marked wiring which is required. And no manuals. I bought a humidfier and within the 30 days it full on leaked water everywhere! I bought a warranty and was told it didn't count since I didn't break it. What???? Products shipped paid $12 for dish soap and they were micro mini instead of full sized. And they wanted me to ship back.
I was out of dish soap since it took so long to get here.
Oh and Walmart also will not give seniors or disabled discounts. Again all the welfare moochers get these programs but not the tax payers. The ones who get housing, TANF, refunds on taxes, food stamps ,daycare, child support and such. And they are wearing new clothes and getting nails and hair done. Or people like Bezos having a wedding that money could have helped veterans or mentally ill homeless. He's laughing all the way to the bank! Spent 46 to 55 million on a wedding!!!!! While most of us struggle to survive.

Date of experience: July 02, 2025

Useless customer service.
Just spent 20 minutes on a loop trying to correct a problem - one they created by not taking the order from my default card account. I had just changed it but that doesn't explain or excuse why there is nothing - I mean NOTHING - clearly signposted on the website to help me correct it. SO, I might hit charges for being overdrawn just because they take profits, pay peanuts and fail to offer a workable customer service. Yes, I am pretty p d off

Date of experience: June 25, 2025

Fast delivery and safe or not need to replace the product why I like to shopping on Amazon.

Date of experience: August 17, 2024

I placed an order on Amazon.com
For the first and last time.
I ordered items (4 items ) that where on sale multiple times.Unfortunately the orders ( 4 items ) where all canceled due the fact Amazon had to verify my creditcard to see if I was the right owner ( took 3 days )
One of the items was not on sale any more and I contacted the customer service about the fact my orders got cancelled.
I got told that I can place the order and the employee made a notification of the fact I ordered it multiple times while it was on sale and it got cancelled everytime. I got promised I would get a refund of the difference after recieved.

I recieved the package today, contacted the customer service and got told that I the order is not eligible for getting a refund. ( Although I was told I would get a refund )
Got lied to / decieving information from Amazon.com.
If I knew I would be deceived by amazon I would not have placed the order. Returning the item to Amazon.
It will take several days to ship it back due the fact that I don't live in the US.
Unfortunately Amazon.com is not as trustable as the Amazon in my country.

I hope that the can be trustable for getting my refund.....

Date of experience: June 18, 2025

Why should I pay more for Prime when I don't get packages by date promised. Basically, I am paying for a service I am not getting. That is stealing and it's happening too often lately.

Date of experience: June 16, 2025

PARCEL CLEARLY LABELLED AMAZON DRIVER OUT OUTSIDE NEXT DOOR BACK DOOR!!! AND LEFT IT THERE 1111

neighbour 88 years of age found it and broughtbitb to our front door !!!!!

OUR PARCEL CLEARLY LABELLED BIT AMAZON DRIVER LEFTBIT OUTSIDE NEXT DOOR BACK DOOR
NEIGHBOUR FOUND IT AND BROUGHT IT TO OUR FRONT DOOR SHE IS 88 YEARS OLD !!!!!!!!

SAW HIM ON HOUSE CAMERA PLAY BACK THIS MORNING GOING DOWN AND BACK UP NEIGHBOURS DRIVE !!!!

NEEDS TO LEARN TO READ AND DELIVER PARCELS TO THE CORRECT ADDRESS.

APPALLING SERVICE,

Date of experience: June 15, 2025

Received completely wrong type of tea than what I ordered. I contacted them, then said they would replace it. Nothing showed up in my list of purchases, so I contacted them again, they said "We'll send it out you'll receive it today. Never got it. They also said they would send an email, Never got it. Besides that, I've been waiting for 3 days for 3 diffenrent orders to come, why did I bother to sign up for prime if they are not delivering on time,,, on tracking, they keep driving right by my home, and then Never show up... suddenly delivery is not working out, at all

Oops, they have heavy road work last few days...
Here have an extra star,
I still haven't heard anything new about my tea though...

Date of experience: June 07, 2025

i always buy thing from Amazon and the service of amazon is always great that is great company and always trusted company rather than other online companies

Date of experience: May 27, 2025

I placed a rather large order. Should have been here on the 21st, Amazon said they were running late and I rescheduled it for the 23rd, again they were a no show, there's no option to ask where my parcel is either.
The associate I spoke to told me that if I go back and contact them after the supposed deliver in bank holiday Monday then they will add a £5 voucher to my account.
I don't want a voucher I'd like what I paid for!
£8.99 a month for prime & I'm not getting the same services as the people that opt for free delivery.
Absolute joke, disgusting service.
Not the only bad service I've had recently, they've lost a parcel and damaged two which couldn't be delivered, they failed to inform me on those occasions too.
Never going to shop with Amazon again this is the very last straw for me after more than 18 years loyal shopping.

Date of experience: May 24, 2025

That’s doing great job

Date of experience: May 05, 2025

The headphones I purchased are garbage they sound like the sound is coming out of old rusty can, I only paid less than $30.00 I guess you get what you paid for. I was hoping that they would be able work ithe times that I video appointments, ZIHNIC 2 Items,1 Black Blue Over-Ear Wireless Headset Bundle with 1 Black Green Foldable Wireless Headset. they are definitely not worth the rating that Amazon says because they are worthless to me!

Date of experience: April 15, 2025

Ordered a roller blind opened the package to it being empty and nothing in it have tryed countless times for the past two weeks to get in touch with the seller about getting my refund back Amazon isn’t helping me either with being a loyal Amazon customer I would of thought I would have got my refund and it sorted by now but still nothing! Avoid

Date of experience: April 25, 2025

I have been charged by amazon prime and audible for memberships that I never asked for and when I go to their site to cancel they just ask me to sign up so all my info has now been sent to the Gov scam sight

Date of experience: April 16, 2025

We ordered a sofa through Amazon that arrived vacuum-packed—but the packaging wasn’t properly sealed. As a result, the item developed visible mold, making it a serious health hazard. The situation was urgent, yet Amazon Customer Service was completely unhelpful.

We spoke with two representatives: Sam, who repeated scripted answers and did nothing to escalate the case, and Aldrin, a so-called “manager” who pretended we were cutting off mid-call just to end the conversation. Amazon refused to offer a pickup, a refund, or any solution other than “wait for the third-party seller to respond”—which could take up to 4 days, since we reported this on a Saturday.

To make matters worse, the sofa can’t be repacked, doesn’t fit in our car, and we were told we’d have to handle the return ourselves—despite it being a hazardous, bulky item.

This is not how a company of Amazon’s size and reach should operate. There was no sense of urgency, no real support, and no accountability. We are now filing complaints with consumer protection agencies and escalating this case further.

Date of experience: April 12, 2025

i am disabled and just had to return an item. but could not find a return outlet near me. amazon not only sorted it but arranged for future returns to be collected. wonderful company. i have nothing but praise for them. if i could give them more stars i would without a doubt.

Date of experience: March 26, 2025

I purchased a 6 count pair of Exmark lawn mower blades from seller General Lawn service on March 9, 2025. I received an email stated oh I'm sorry now your order will possibly be there by March 19th. I contacted Amazon Customer Service to advise of this issue as when I purchased this item my delivery date was March 12th no later than March 13th.

The Amazon Prime Customer service representative Ashish was very pleasant and sent the seller a message to advise this was unacceptable service to their customer and to send an update on where the package is.

The seller replied back the early morning yesterday to state the package tracking # shows the item would be delivered to me by March 14, 2025, I was able to review the location information it shows being in St. Louis, MO. I replied back to the seller to advise that is not where I live my delivery state is Georgia no further information was received back from them.

I contacted Amazon Prime Customer service this morning to provide them with the new update and to request a refund as our Prime account doesn't indicate a 10+ delivery time in our payments you're receiving from us monthly. The representative this morning by the name of Mustafa could only say I'm sorry for this we will contact the seller again on your behalf.

I advised this is an unacceptable response from Amazon as when we don't pay our fee guess what you don't get the same Prime experience. We would get a friendly email reminder oh your Prime service has been temporarily cancelled until that payment is received. So we should get better assistance (refund )from Amazon in return when we pay our money for a product not received in the time frame listed either directly from Amazon or a third party vendor using your site.

Date of experience: March 13, 2025

I made an order for same day delivery up till 10pm on the 2/03/2025, at 8pm I got a text to say package had been delivered, I looked outside my door, communal area and outside and no parcel. I then called amazon they had told me the driver scanned my parcel as delivered by mistake my parcel is still on the van and will be out for delivery still. 10pm came no parcel. So I called amazon again to be told I have to wait 48 hours and if it's not with me by the 4th I can contact them for an investigation. I organise party and had a party to organise which is why I ordered these items for same day delivery! Ive spoken to 5 different people and have to keep explaining myself so clearly no notes are being take when I call. Absolutely awful service and shittest amazon drives around

Date of experience: March 02, 2025

This company really got a good service. Everything was delivered as it is prescribed.
Thank You Rizwan

Date of experience: January 12, 2025