Alpinebikes Reviews 20

Shocked to hear Alpine bikes is closing permanently Scott the manager and all his boy are Gentlemen truly will be sadly missed I always had a great experience when I visited the shop and fully trusted his team they always were very friendly and gave me great advice the service the Team gave there was impeccable just would like to say to Scott and his Team Thank you and that comes from the Heart

Date of experience: November 08, 2024

Brilliant experience with Edinburgh. Great information, excellent service and a really quick turnaround on a frame I bought from them. Craig, Angus and the guys were great. I cant recommend them enough!

Date of experience: September 01, 2024

I gave Alpine bikes a 5 star because I couldn’t give them a10 star they went above and beyond to help me great service great bikes when you talk to the guys very nice knowledgeable of bikes and customers is unbeatable my first time buying a bike and it wasn’t about the money etc it’s about what bike suits you and what you want it for this is how good these guys are got my bike went across the road first time using clip on pedals fell off Scott the manager came out of the shop and said listen I’ll come out with you and show you how to use the clip pedals so you are safe he was genuinely worried brilliant within 10 mins got the hang of it after showing me a few times and showed me how to use the gears he didn’t have to do that but he did Thank you also I was reminded to make sure my bike was covered by the write policy it was for me a learning experience which Alpine bikes and the guys taught me my name is Phillip Stephen and you want to by a bike and get the right advice go to Alpine bikes Holborn st for sure

Date of experience: July 19, 2024

Popped in to buy a spare fitting for some SKS mudguards, mechanic offered me the part I was looking for and wouldn't take anything for it. Helpful and generous service, I'll be back when I need else!

Date of experience: July 03, 2023

I would like to commend Jordan at the Inverness Branch for his Technical expertise, patience, attention to detail, and general all round excellent Customer Skills.
A credit to the Company.

Thanks Jordan.

Robbie.

Date of experience: June 17, 2023

I bought a Specialized gravel bike from Tisos in Glasgow this weekend. Melissa was an absolutely fantastic help. She listened to my requirements and with her knowledge found me the perfect bike. She definitely provided a 5 star service from beginning to end.

Date of experience: April 23, 2023

Had to have my Trek Powerfly 7 repaired under warranty. Following a motor and display replacement the bike still has issues. The workshop damaged my bike bu chipping paint off the frame around the motor screws. Provided me with a touch up paint. They damaged one of my rims by hanging the bike on a metal peg which they pointed out to me. I accepted new decals for the wheels which I have never received. When I tried to book the bike back in to have it repaired for the third time they refused to take it based on my experience previously. This was the Glasgow branch and the manager had a despicable attitude. I wouldn’t buy another thing from here. There are many other retailer with great support. To sum up. Two failed attempts at repairing the bike and caused damage. Do not touch them

Date of experience: April 17, 2023

As a very keen cyclist I am always needing help, advice and parts. Owen, Sean and the workshop team are always ready to listen, give up their time, and offer the best customer service of all the bike shops in Aberdeen. Thank you all for your patience and efficiency!😃

Date of experience: March 04, 2023

This company has a bike on sale for £3,499, reduced from £4,100. They refused to honour the reduced price as it appears that it's cash only for the sale price. They then demanded £4,100 up front just to let me see the bike. So that's not happening then.

Date of experience: September 12, 2022

I bought my Cube Kathmandu exc 500 out of Alpine / Tiso in Perth in June 2019 which is slightly over three years ago and in all that time Mike and Liz at Alpine has serviced and looked after the bike for me. The Cube ebike has clocked up nearly 8000 miles and has never let me down on my long journeys and that is thanks to the excellent team at Perth. When it came to replacing parts under warranty it was hassle free, replaced without question, obviously the usual wear and tear components as the like of stretched chains and brake pads etc they were not covered. Once a year it goes in for its service and Liz checks and adjusts whatever it needs and that gives me piece of mind for when I’m out on the roads and paths of Perthshire / Scotland. So there you are folks an honest review of an excellent company over a period of over three years.

Date of experience: July 31, 2022

I have had a mixed relationship with Alpine Bikes over the years, have bought a few bikes from them and many had teething issues, but I always knew the shop would oblige and make right. However two years ago when my son bought a new bike it had to go back the following day, the mechanic then claimed we had damaged the bike while trying to repair it ourselves, this was not the case and despite a back and forth with alpine and escalating to TISO - I was left feeling like I was branded a liar.......... from that day on I have not and will never return.

Date of experience: March 09, 2022

We purchased two very expensive eMTBs from Alpine Bikes at Tiso Inverness. Our experience with the first was great.

Tried to book the first free service for the second one in September last year to be told they were not accepting appointments for ‘free’ services for the rest of the year … except at weekend which didn’t suit. They were only accepting ‘paid for’ servicing appointments during the week is what we were told and this was confirmed by the store manager.

Despite being told by an engineer the first service scheduled was dependent on hours cycled, Chris Tiso tried to tell us the first service was overdue because it was due within a certain time from purchase. Not quite sure how this can be in any way classified as good service, rather the opposite.

Avoid them!

Date of experience: February 05, 2022

After having a terrible experience trying to buy a Trek dual sport 2 bike with Evans cycles, I decided to try Alpine bikes in Glasgow and wasn't disappointed.
When I called they had the trek in stock so paid for the bike and mudguards and they advised they would fit them while building the bike, they also advised they would source the kickstand and fit it just leaving me to pay for it when I collect the bike.

I spoke to Zak two days before collection who advised he was trying to source the bolts for the kickstand as they don't come supplied, but not Alpines fault, Zak went out of his way to get the bolts without charging for them.

I emailed Alpine advising the issues I had with the previous bike I ordered from Evans, so the guys from Alpine could check the Trek I was getting from them, after seeing the email they checked the bike again to be sure.

When I collected the bike I was delighted as the guys done a great job, Simon gave great advice and I paid him for new helmet and a handy little tool, he even carried the bike downstairs and wheeled it outside continuing to give advise.

On my way home I realised I forgot to pay for the kickstand, i called them when I got home and Zak thanked me for my honesty, he even gave me 10% off for my honesty and the delay sorcing the bolts for the kickstand.

The service off these guys was outstanding, well done Zak and Simon

Date of experience: September 11, 2021

As someone who is just getting into mountain biking I was slightly apprehensive about going in the store to buy my first bike I.e. not wanting to look/sound stupid.
From the offset John took time to provide me with understanding of different bikes, capability, suitability for my needs
He made me feel really welcome and made sure I understood everything without being patronising. Just a really great friendly, professional experience.
Extremely happy with the service and couldn’t recommend more highly.
Great work John and team at Glasgow store on Couper street city centre.
Thanks.

Date of experience: August 22, 2021

Alpine Bikes Glasgow. Ordered a bike, they had it ready earlier than they initially said they would so managed to get it earlier than I thought I would. Noticed a minor problem with it after a couple of days. Took it back and mechanics couldn’t do enough to help to sort it out and were very apologetic that I had to come back in the first place (even though the problem was more to do with the design of the bike than anything they had done).

Date of experience: October 03, 2020

I love this shop. Always happy to help me when I have a crisis. Love supporting a local bike shop over the online monsters. 10% discount for members too.

Date of experience: July 01, 2017

Purchased a bicycle and assembly was very poor. I found scratch marks on some of the components, bicycle frame was greasy, a crank arm has been dented while mounting pedals, not all bolts were tight enough and disc brakes were rubbing. Nothing really major but I would expect mechanics were taking better care when inspecting bicycles pre delivery, I would have preferred doing it myself.
Definitely not impressed by the service offered.

Date of experience: May 09, 2017

Purchased a bike then had to wait 5 weeks for it to arrive after being told it was in stock. When it did arrive the bike was not checked over and had then had to wait another week to get it sorted. No manuals or warranty booklets were given and no first free service offered, all on a £2500 bike pretty poor. I was offered some freebies wich helped but still very disappointed.

Date of experience: March 20, 2017

As other reviewers here - they don;t always have what they say to send online. I wouldn't bother - just go else where

Date of experience: October 29, 2010

Ordered a number of items online. Bike locks, bike rack etc; unfortunately they called to say that none of the main items were in stock and that I ought to go straight to the shop and buy/order them from there. Which didn't really impress upon me the idea that they were a serious online retailer. Maybe they should just have an online enquiry service instead?

Date of experience: October 26, 2010