Alexander + Roberts Reviews 621

TrustScore 5 out of 5

4.8

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars
Verified

No hassle. Everything on time. Accommodations quite nice, all appropriate for the area in which we visited. Loved the choice of tours in Patagonia so you could choose according to your level. The veh... See more

Rated 5 out of 5 stars

This is our second trip with Alexander & Roberts (A&R). Our first one was the "Buenos Aires" private tour, and this second one was the "Three Jewels: Buenos Aires, Iguazu, and Rio” May-June. I a... See more

Rated 5 out of 5 stars
Verified

Asia is amazing and choosing Alexander & Roberts will ensure you have a quality vacation. Be sure to add fast track to airports helping to navigate your way through immigration and check points. Alexa... See more

Rated 5 out of 5 stars
Verified

Transfers were perfect. Accommodations exceeded expectations. Staff were very friendly and knowledgeable. Game hunt drivers were excellent and their English was good. Best vacation ever.


Company details

  1. #34 of 78 best companies in Tour Operator
  2. #7 of 10 best companies in Cruise Agency
  3. #6 of 12 best companies in Cruise Travel Agency
  4. #8 of 15 best companies in Cultural Tours Provider
  5. #13 of 25 best companies in Tour Agency
  6. #80 of 204 best companies in Travel Agency

Information provided by various external sources

Alexander + Roberts provides upscale international travel offering small group, private touring & custom travel worldwide. Over one million travelers have enjoyed our innovative programs!


Contact info

4.8

Excellent

TrustScore 5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Excellent service and accommodation

This is our second trip with Alexander & Roberts (A&R). Our first one was the "Buenos Aires" private tour, and this second one was the "Three Jewels: Buenos Aires, Iguazu, and Rio” May-June. I appreciate that A&R was accommodating with our request to replace Buenos Aires with Montevideo and to add a rolling bed in Montevideo’s hotel for my daughter. We also requested a driver to take us to the city of Trinidad and back to Montevideo. The drivers and tour guides in each of the cities were very professional and knowledgeable and very punctual when picking us up. The cars/mini vans were clean and comfortable.

Our package included flights from Montevideo to Iguazu and Rio. When the first leg of our flight from Montevideo to Buenos Aires was canceled, A&R booked an earlier flight for us and was also able to move up the Buenos Aires to Iguazu flight so we were not in the Buenos Aires airport for 6 hours; thus, we arrived in Iguazu around 1:00 pm and had a whole afternoon free to visit the Argentinean side of the falls. I appreciate their diligence in finding flights for us and taking care of all the arrangements.

What I like most about A&R is their choice of hotels. It’s first class and centrally located. The Hotel Alvear in Buenos Aires and the Belmond das Cataratas inside the Iguazu National Park were outstanding with excellent service and dining options. In Iguazu, the room had a view of the falls, and in Rio’s Belmond Copacabana Palace, the suite had a view of the Copacabana beach. We plan to book again with A&R soon for their exceptional accommodation and excellent service!

Date of experience: May 30, 2025

Rated 5 out of 5 stars
Verified

Transfers were perfect.

Transfers were perfect.
Accommodations exceeded expectations.
Staff were very friendly and knowledgeable.
Game hunt drivers were excellent and their English was good.
Best vacation ever.

Date of experience: June 30, 2025

Rated 5 out of 5 stars
Verified

No hassle

No hassle. Everything on time. Accommodations quite nice, all appropriate for the area in which we visited. Loved the choice of tours in Patagonia so you could choose according to your level. The vehicles were top-of-the-line. All in all it was just a great experience. I love being able to say that I have been to Chile including Easter Island, which is very much part of that country, even though it is one of the most remote places in the entire world.

Date of experience: June 24, 2025

Rated 1 out of 5 stars

Don’t trust them

We took several trips with them. Every time they find excuses for bad trips. Tanzania trip we had the worst car compare to any other company. Other trip we didn’t a room we were supposed to get or something else. Finally, we are done with them, trusting their false excuses.

Date of experience: June 22, 2025

Rated 5 out of 5 stars
Verified

London/Liverpool

My time in Liverpool was FAB. it was the focus of this trip. Everything about it was great: train ride there, hotel, sightseeing. Was in London 2 days before and 4 days after Liverpool. Always a good time.

Date of experience: May 29, 2025

Rated 5 out of 5 stars
Verified

The country itself

The country itself, the hotels, the food, the guides,etc. We loved the experience with the Geisha, the temples, the sushi making and the sake tasting. The trip to Mt.Fuji and the Bullet Train were wonderful. Also the Golden Pavillion.

Date of experience: May 16, 2025

Rated 5 out of 5 stars
Verified

Visit to Amalfi Coast

Everything ran like clockwork. All guides were punctual. friendly, knowledgeable and helpful. Hotels were all conveniently located, very clean and comfortable and staff were excellent. All areas visited were memorable. Overall a great vacation and a very fantastic experience.

Date of experience: May 15, 2025

Rated 5 out of 5 stars
Verified

Traveling Asia

Asia is amazing and choosing Alexander & Roberts will ensure you have a quality vacation. Be sure to add fast track to airports helping to navigate your way through immigration and check points. Alexander & Roberts provide this. A must see is Ankor Wat Eight wonder of the world in Cambodia.

Date of experience: February 24, 2025

Rated 5 out of 5 stars
Verified

I took this tour before with a group

I took this tour before with a group. This time we had a private guide and limo instead of a bus. It was so much nicer and we saw much more. I'm looking forward to another trip to Italy or Greece

Date of experience: May 04, 2025

Rated 5 out of 5 stars
Verified

Great China+Tibet tour

We had with A+R the tour China+Tibet (16 days) in April 2025. It was our fourth tour with A+R (other incredible tours were Egypt+Jordan, India, Nepal) and as all other tours before this tour was very well organized, had the most interesting itinerary, very good hotels and perfect arranged food. What was very special for this tour that we had amazing tour guide (team-leader) - Kevin Yang. He is very educated, knowledgeable and made our tour unforgettable. He cared about each of us in our small group of 13 people, shared incredible details about China’s history and China's culture. We are traveling for more than 30 years and visited more than 80 countries, but never had such amazing tour guide as Kevin. If you are looking for a tour in China, I would recommend to take A+R tour (Tibet is a must!), but make sure that you would have Kevin as your team-leader and you will have unforgettable trip!

Date of experience: April 22, 2025

Rated 5 out of 5 stars
Verified

We had a fabulous trip to the Rome to…

We had a fabulous trip to the Rome to Tuscany Tour. From the moment they picked us up at the airport to the last stop at the train station. Thank you for an unforgettable Italian vacation. The hotels and the tour guides were exceptional too.

Date of experience: May 05, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look