I visisted 1-2 AFC locations towards…
I visisted 1-2 AFC locations towards the end of the pandemic for covid test in 21-22. Upon the visits, I was not asked for my insurance info and was later sent a bill. I contacted the business immediately to ask why didn't anyone ask for my insurance, to explain that my insurance has been changed, and provide them with my insurance information. I provided the person on the phone with the details, visited the location where they made photocopies and said, "we will make a note of this, to upload to your account tomorrow". IT WAS NEVER ADDED. I got a call a week or 2 later from billing. I gave them the same information already given 3 TIMES. An email was also sent to their billing department with my insurance information. For some reason, noone seems to be doing they say they would ir their job. A few days later, someone responded to the email sent asking if I will be paying the bill [what!]. Despite all of my efforts, NOONE AT AFC HAS DONE THEIR DUE DILIGENCE to rectify the situation. I have been getting harassed by AFC. They are constantly calling and sending invoices for something that should've been handled a long time ago. On the recent calls in July and August, they have threatened to send me to collections. On August 4th and 7th, I spoke to someone from their billing or collection w.e they call themselves and they were very rude when I expressed my frustrations with still dealing with this when I have the emails and records for me contacting them and giving them my insurance information. They explained there is no note of that in their system and that it is now my responsibility to pay the bill. On August 7th, their rude c.s person was going back and forth with me. I told her it's not my issue that I was not asked for insurance for on the day of visit. She states it's not their job but mine to always give the information, even if they don't ask. I told her that's Urgent cars job, not mine, and I shouldn't be the one doing my due diligence bc someone doesn't want to do their job. I've called, visit, and email Urgent care several times, my information shouldn't been updated BUT IT NEVER WAS. After having enough of the c.s agent, I demanded the manager. The manager got on.and started telling à bunch of lies, untop of the b.s she was stating. Aftee I explained to her had my insurance been requested the day of visit none of this wouldn't be happening. She stated that's hard to believe because they ALAYS ASK FOR INSURANCE BEFORE CARE. We just went back and forth because I know what the heck they didn't do. Then the manager started lying stating my insurance is inactive and that they contacted them several times but they refused to pay because they (the insurance) said I was not insure day of service and bc the service was too long ago. I told the manager that doesn't make any sense. I then ask what insurance she has on file. She stated my old and my new. I told her I don't know why you have my old insurance on there when I haven't had them for 3 yrs now. She said they tried both insurance and theyre inactive. It's a lie, I work for the govt. It's very much active. She said if you don't want to pay, we are privately own and will send you to collections. She said if they insurance wont pay then it's my responsibility and reiterate that I do not have insurance so they can't bill them [Chil' please]. The manager was just as rude as the c.s agent and calling me liar on several occasions. After that dialogue, I contacted my issue. They went through my histort and stated AFC URGENT CARE HAS NEVER CONTACTED IN THE PAST 2 YRS. There is no record of them. They also stated they can still contact them for the bill and if i want, they can contact them on my behalf. I then contacted AFC URGENT care where the service was received. They at least had sense and were attentive this time. The person on the phone states, "if we already have insurance information on file, sometimes we don't ask on your next visit, so that's probably why we didn't ask when you were here". The employee then stated there's no record of my new insurance but they are not the ones that's been calling, that it's the Bridgeport office, the billing department is there. He asked what the account number for the bill I received was, gave it, and it was the same as an already payed bill. I had the receipt of payment form AFC. I was able to send an image of the bill to the associate while on the phone with them. They examined it and stated it will be sent to their manager and to call back tomorrow. I called back and the manager stated it will take a couple of days for my account to be reflected.
Overal, thisexperience was distateful and i will not visit them again. They threatened my livelihood by threatening to send me to collections and ruining my credit because the didnt do their job.
Date of experience: October 21, 2022
