AFC Home Warranty Reviews 183

TrustScore 4 out of 5

3.9

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Review summary

Reviewers had a great experience with this company. Customers appreciate the staff for their politeness and knowledge. Many consumers felt representatives didn't rush them, clearly explained policy details, and were patient in answering all questions. People highlight the ability to use their own technicians for repairs and the efficiency of the agents. Consumers also appreciated representatives who followed up and kept their word. However, some reviewers report issues with refunds. Some customers express that the company finds reasons not to support claims, and others mention difficulties in finding technicians who accept the company's payment terms. Some reviewers report claim denials and dissatisfaction with the coverage provided for certain appliances.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

He was exceptional. Explained my options, no pressure and offered excellent price. Was a pleasure to partner with. Very personable and good sense of humor. Gave me all the time and attention I needed... See more

Rated 5 out of 5 stars
Verified

I compared a number of warranties for value for the money and found that AFC came out on top of their competitors. Brian Walker took time with me in answering all of my questions and making sure I und... See more

Rated 1 out of 5 stars
Verified

I had a problem and turned in all information from man who had come and could not repair they offered a check a little over 100 USD. Never received . The man who sold me on getting this for home... See more

Rated 5 out of 5 stars
Verified

Quick easy however I will need to make a revision. I have a 2nd fridge that needed coverage but I couldn't find a box to check so I selected a stand alone freezer. Then I got my documents and saw that... See more


Company details

  1. #20 of 22 best companies in Home Insurance Agency

Written by the company

For almost two decades, America’s First Choice Home Warranty has protected homeowners against unexpected and costly repair bills when systems and appliances in their homes break. Bringing savings and peace of mind to homeowners is our number one goal, and our home warranty plans deliver. When systems or appliances fail in your home, simply call or request service online and AFC takes care of the rest. We’ll schedule the repair professional (you may also use a professional of your choice) and cover the cost of repair or replacement.* After that, we’ll guarantee the repair for the life of your plan. AFC covers all of your home’s essential systems and appliances, from HVAC, electrical, and plumbing systems to kitchen and laundry appliances to home electronics and more. We even cover outdoor sewer and water supply lines. And with so many items that could need repair, you can use your warranty plan as often as needed to keep your home running smoothly. With thousands of pre-vetted technicians in our nationwide network, AFC brings quality, efficiency, and savings to the table when you need us. That lets stop worrying about household repairs so you can focus on, well, living your life. *Limitations and exclusions apply.

Our Unbeatable Workmanship Guarantee

We guarantee repairs for the life of your plan

AFC is in the business of making lasting repairs that keep your home running smoothly for the long haul. So when we fix something in your home, we guarantee the repair for the life of your plan with us. If, at any time during your coverage term, AFC’s repair fails, we’ll send a technician out to fix the failure at no cost to you. Depending on the plan length you choose, that’s up to three years. No other company in the industry guarantees repairs for that long.

Contact info

3.9

Great

TrustScore 4 out of 5

183 reviews

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1-star

Replied to 48% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Ms , homeowner, retired

He was exceptional. Explained my options, no pressure and offered excellent price. Was a pleasure to partner with. Very personable and good sense of humor. Gave me all the time and attention I needed to make a decision in my best interest.

Date of experience: June 28, 2025

Rated 1 out of 5 stars
Verified

I had a problem and turned in all…

I had a problem and turned in all information from man who had come and could not repair they offered a check a little over 100 USD. Never received .
The man who sold me on getting this for home warrantees gave me a spill on how they were the best and back up any appliance WRONG they did Not
I was sucked into this contract.
I will never be fooled again by a company like this again they DoNot Stand by their word.i had to pay this price and work man and buy my new appliance
Thank God it’s ended
Teresa

Date of experience: June 30, 2025

Rated 5 out of 5 stars
Verified

Professional assistants

Rachel was very informative about the renewal of our contract. Very professional in detailing the different plans that would accommodate our needs. Glad there's ppl still willing to assist others.

Date of experience: June 19, 2025

Rated 5 out of 5 stars
Verified

Great service!

They were quick to call me back, I liked the prices and the representative was kind, knowledgeable, and explained things well.

Date of experience: June 18, 2025

Rated 5 out of 5 stars
Verified

AFC Home Warranty

The ease of finding out all of my choices and the ability to use my own companies for repairs. Kevin was a big help and very respectful.

Date of experience: June 25, 2025

Rated 1 out of 5 stars
Verified

A bunch of fraudsters

A bunch of fraudsters. They told me my roof was covered, but didn't tell me they only pay 250.00 towards a roof repair. You can't get a roofer to get out of his truck for 250.00. That's a joke.

Date of experience: June 18, 2025

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