Verified
The review material is formatted in away to really help imbed the key points to your mind. Each section shows a brief video and then a follow up with the same key point in writing incase you may have... See more
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Verified
We ordered pads for our AED machine, our old ones expired. Anyway, when they arrived they came with a whole new AED machine that we didn't order. We also didn't pay for it. So we called to start th... See more
Verified
Customer service replied within a day of my inquiry about the adult AED pads I ordered. They said they are on backorder and aren't sure until when. Finding the product online was easy enough though.... See more
Company replied
Verified
Life Saver CPR & First Aid Training was an outstanding experience! Marc and John provided clear, engaging, and thorough instruction that made learning CPR and first aid both effective and enjoyable.... See more
Company replied
Company details
- #28 of 29 best companies in Medical Supply Store
Written by the company
Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero. AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED COUPON CODES
Written by the company
- Apply the following AED coupon codes at check out for a discounted price!
- To receive $10 off orders of $100+ you can use code 10OFF100. To receive $25 off orders of $500+ you can use code 25OFF500. To receive $50 off orders of $1000+ you can use code 50OFF1000. Your code must be entered at time of checkout. Only one coupon per order. Not valid on past purchases.
Shipping Policy
FREE SHIPPING on orders over $99.
Free shipping on all order over $99. No code required. Standard shipping only. Applied automatically at checkout. Ship address must be within contiguous United States.
Contact info
5000 Tuttle Crossing Boulevard, 43016, Dublin, United States
- 800-544-0004
- marketing@aed.com
- www.aed.com
3.7
Average
1K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
Verified
Great!
The review material is formatted in away to really help imbed the key points to your mind. Each section shows a brief video and then a follow up with the same key point in writing incase you may have missed something in the video. you can always go back and review. The virtual exam portion was great because of the small class size and the amount of interaction. The instructor was very informative and shared examples of real life situations that will really help me to remember what to do and why its done that way.
Date of experience: June 24, 2025
Verified
Very fast delivery!
Date of experience: June 24, 2025
Verified
Return needed for machine we didn't pay for
We ordered pads for our AED machine, our old ones expired. Anyway, when they arrived they came with a whole new AED machine that we didn't order. We also didn't pay for it. So we called to start the return process, that was almost 2 weeks ago and the AED machine is still here.
Date of experience: June 20, 2025
Verified
SLOW shipping. Looking for a different vendor.
I ordered replacement AED pads on June 23. As of July 7, they still haven't arrived. I will be using a different vendor for future purchases.
Date of experience: June 24, 2025
Reply from AED.com
Hi Julie! We’re very sorry to hear your order hasn’t arrived and understand your frustration. That’s certainly not the experience we aim to provide. Please reach out to us at help@aed.com so we can look into the delay and make things right. We value your business and would appreciate the chance to resolve this for you.
Verified
Mindy was super helpful and great!
Date of experience: July 07, 2025
Reply from AED.com
Hi Laura! Glad our customer service team could assist you! Thanks for your kind words.
Verified
Reply from AED.com
Hi Susan! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!
Verified
Site was very easy to use
Date of experience: July 07, 2025
Reply from AED.com
Hi Joy! We appreciate your feedback! User experience is a top priority for us.
Verified
Reply from AED.com
Hi Patti! We strive to price our products competitively so we can be your go-to source for all your emergency preparedness needs. We appreciate your support and look forward to serving you again in the future. Have a great day!
Verified
I received the product very quickly
I received the product very quickly, and the price was very reasonable
Date of experience: June 22, 2025
Reply from AED.com
Hi Connie! Thanks for the positive review! Our goal is to make ordering lifesaving products as easy as possible, so you can be prepared for the unexpected! If there is anything we can do better, please don't hesitate to reach out! We hope to be of service again in the future! Have a great day!
Verified
I stock but wasn't actually backordered
Ordered replacement pads for my aed that they said were in stock and only a few days for delivery, after a week and nothing showing up I called just to find out they are actually backordered with no expected date that they will get more, why was I not called or emailed right away and given choices to make it right, instead you take my money and do nothing.....
Date of experience: June 20, 2025
Reply from AED.com
Hi Jason! We apologize for your negative experience. We understand how frustrating it can be when stock availability isn't clearly communicated and we're sorry our team fell short. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you are still waiting on your order, please contact our customer care team directly at help@aed.com for a status update. Thank you for your patience!
Verified
Quick easy process
Date of experience: June 19, 2025
Reply from AED.com
Hi Lura! Happy to hear it was quick and easy for you! We appreciate your review.
Verified
Easy to order
Date of experience: July 01, 2025
Reply from AED.com
Hi Alfredo! We make sure ordering is easy, so you can receive your lifesaving products as soon as possible! We hope to be of service again in the future! Have a great day!
Verified
Bre'Ahana Pistole- Great Customer Service
Bre'Ahana Pistole was great to work with! I was struggling to get my agency tax exempt information to Cardio Partners for the order and she was able to provide me the information I needed and updated my order!
Date of experience: June 17, 2025
Reply from AED.com
Hi Breanna! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
Verified
Backorder of replacement AED pads
Customer service replied within a day of my inquiry about the adult AED pads I ordered. They said they are on backorder and aren't sure until when. Finding the product online was easy enough though. I'm getting antsy about not having these replacement pads in the office AED.
Date of experience: June 17, 2025
Reply from AED.com
Hi SK! We apologize for the delay on your order! We understand how frustrating it can be when lifesaving products like AED pads are on backorder and we're so sorry for the inconvenience. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you have any other questions about your order, please feel free to contact our customer care team directly at help@aed.com. Thank you for your patience!
Verified
I was able to find the correct battery…
I was able to find the correct battery replacement for the AED. It was easy to place an order and pay. Battery order was acknowledged and was shipped quickly.
Date of experience: June 12, 2025
Reply from AED.com
Hi Larry! Thank you for the great review! We're glad to hear you found the correct AED battery easily and that the ordering process was smooth. We appreciate your business and are happy to know your order arrived quickly. Let us know if you need anything else—we're here to help!
Verified
I paid for the course and it was never…
I paid for the course and it was never sent to my daughter
Date of experience: June 28, 2025
Reply from AED.com
Hi April! We're very sorry to hear this. That’s definitely not the experience we want for you or your daughter. Please contact us at help@aed.com with your order details so we can resolve this as quickly as possible. We’re here to help and make things right.
Verified
I have not received my order of June…
I have not received my order of June 11th.
Date of experience: May 28, 2025
Reply from AED.com
Hi Nanette! We’re sorry to hear your order hasn’t arrived yet. That’s certainly not the experience we aim to provide. Please reach out to us at help@aed.com with your order details so we can investigate and get this resolved for you as quickly as possible.
Verified
Nice and easy ordering replacement…
Nice and easy ordering replacement pads. It could’ve been easier to find the number I needed on the package I have, but that is another topic.
Date of experience: June 25, 2025
Reply from AED.com
Hi Tammy! Thanks for your review! We're glad to hear the ordering process was smooth. We appreciate your feedback about finding the correct number on the package—that's valuable insight, and we’ll share it with our team to help improve the experience. If you ever need help identifying the right product, feel free to reach out to us at help@aed.com—we're happy to assist!
Verified
No update on status of order
No update on status of order. Had to call customer service to find out my order is delayed, backed ordered for another 8 weeks.
Date of experience: June 11, 2025
Reply from AED.com
Hi Tuanh! Thank you for your feedback, and we apologize for the inconvenience. Our inventory can fluctuate daily, and while we do our best to reflect availability accurately, unexpected delays can happen. We understand how frustrating it is to wait, and we appreciate you reaching out to customer service. If you need further assistance, feel free to contact us at help@aed.com—we’re here to help.
Verified
Order update
I did not receive an email stating that part of my order was on backorder and you would not no when it would be available.
I have not received an email showing my current purchase replacement from 06/24/25.
Date of experience: June 11, 2025
Reply from AED.com
Hi Ann! We’re sorry to hear about the lack of communication regarding your order. You should have received an update, and we understand how frustrating this must be. Please contact us at help@aed.com so we can provide a status update and ensure you receive any missing information. We appreciate you bringing this to our attention.
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