For gear, tools and/or dive wear. I often look for holiday sales and open box opportunities. They also have an easy return and UPS label printing online system. Just wish their 30-day return policy is... See more
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I was able to mail in a camera, and it was checked and $$$ was in my Adorama account within a week. That's amazing. My new camera will be on its way soon. When I was confused about how to trans... See more
These bulbs from China still produce the most consistent clean bright light for the type of photography I do. I feared there would be no more of the, given the current tariff wars. Adorama held my o... See more
I ordered from them January 3rd 2025, they immediately sent an email saying the item was on backorder. No big deal, I wasnt in a huge rush to get it. Then once every few weeks I received other email... See more
Company details
Contact info
42 West 18th, 10011, New York, United States
- 212-741-0052
- nancym@adorama.com
- www.adorama.com
4.4
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
Company lists items they dont have/ can't get
I ordered from them January 3rd 2025, they immediately sent an email saying the item was on backorder. No big deal, I wasnt in a huge rush to get it. Then once every few weeks I received other emails stating the same thing. It has been 6 months, and like clockwork, I received the backorder email again today (July3rd, 2025).
I wound up canceling the order. A few weeks out is one thing, but 6 months is ridiculous. If you dont have an item, why even list it on your site. Waste of time company
Date of experience: January 03, 2025
Scuba.com is my go-to...
For gear, tools and/or dive wear. I often look for holiday sales and open box opportunities. They also have an easy return and UPS label printing online system. Just wish their 30-day return policy is calculated from their shipping date vs purchased/invoice date.
Date of experience: July 01, 2025
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Will never buy from Adorama again
Will never buy from Adorama again. When they shipped the charger I ordered they put so many conditions on it that it was impossible to get. Made me sign for it and wouldn't allow it to be left at a UPS store. I had to pay $15 to get it delivered somewhere else and wait almost an extra week. So done with them.
Date of experience: July 03, 2025
Helpful, Even on Line.
I was able to mail in a camera, and it was checked and $$$ was in my Adorama account within a week. That's amazing. My new camera will be on its way soon.
When I was confused about how to transfer the money towards an item that was back ordered, I called-didn't even have to wait-and the incredible sales person got everything done for me.
Date of experience: July 01, 2025
Larry W was incredible
Larry W was incredible. A true professional. Knowledgeable, informed, polite. And got my camera ordered in no time. A true asset to the team. Thanks again.
Date of experience: July 02, 2025
Adorama was fast and fair
Adorama was fast and fair. Avi and Simcha facilitated shipping and trade in for one of my cameras with lens. The process was incredibly fast and the price was fair.
Date of experience: July 02, 2025
Worst buying experience I've ever had
Worst buying experience I've ever had. Sold me defective speakers without me realizing it. Small language in the ad anyone could've missed and frankly this company should never knowingly sell defective merchandise. . I returned the defective speaker and after 2 months they addressed the problem basically saying they would do nothing and wanted me to pay for shipping.
Date of experience: June 30, 2025
Reply from Adorama
Hi Thomas,
I'm very sorry to hear about your experience. We never want customers to feel misled or stuck with defective merchandise. I’d like to personally review your case and see how we can make this right.
Please reach out to me directly at Nancym@adorama.com with your order details.
Thank you for the feedback—we’re committed to doing better.
Best,
Nancy Miller,
Customer Service Ambassador
GREAT Customer Service from Lewis Arthur
Imagine this: It was the second week of a two month van trip out west with my dog. My drone broke, DJI made me send it in and there was no way I'd be anywhere to receive the replacement. I had to quickly get my hands on another drone while I was still in civilization, and figured a DJI Neo would be good as a backup. But here was the problem: It had to be shipped to a hotel in Springdale, UT, and I wasn't staying there. My friends were. The order got flagged by Adorama for security reasons and I got an e-mail saying it was cancelled. I was so upset, but when I checked with Lewis, he calmed me right down and told me it would be there the next day -- he'd already seen the problem and pushed the order through.
That extra effort from Lewis saved the day. Few people care so much about their customers. Thank you so much, Lewis Arthur!
Date of experience: May 08, 2025
I think that I responded to your survey…
I think that I responded to your survey already. Check your system.
Date of experience: June 26, 2025
Best source for Photography equipment
Adorama is the place to go for exceptional deals, comprehensive product spectrum, and if needed, expert advice.
Date of experience: June 25, 2025
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I was selling a lens
I was selling a lens, and Adorama provided me with a good quote, so I shipped it to them. I received an email from Jack asking me to call him, so I called and emailed several times. It has been close to a month now, and I have yet to receive a response. This has been the worst experience I’ve ever had with Adorama, and I will not be shopping with them again. I am still waiting for an update on the status of my lens. Additionally, their wait times are terrible.
Date of experience: May 26, 2025
Reply from Adorama
Hi Sefe,
Thank you for bringing this to our attention, and I truly apologize for the lack of communication and the delay you've experienced. This is not the standard we aim to uphold, and I completely understand your frustration.
I'm personally escalating this to our Trade-In team immediately and will be looking into it myself to find out what went wrong. You should have received a timely update, and I'm committed to making sure this is resolved as quickly as possible.
I appreciate your patience, and I’ll follow up with you shortly with more information. Please feel free to reach out to me directly at nancym@adorama.com.
Nancy Miller,
Customer Service Ambassador
Adorama is great company to deal with
Adorama is great company to deal with. Broad selection at good prices, and, knowledgeable customer support.
Date of experience: June 25, 2025
Reply from Adorama
Hi Ralston,
Thanks so much for your feedback. This is exactly the kind of experience we aim to deliver, and we’re glad it met the mark.
Nancy Miller
Customer Service Ambassador
My product came defective half of the…
My product came defective half of the touchscreen doesn’t work
Date of experience: June 23, 2025
Awesome customer service
Date of experience: June 24, 2025
Problems are always gonna arise, but it’s how you handle them. That makes the difference. Thank you.
I was having some problems at first, then I spoke to Marquita Kinoght she straightened everything out and the product I received was a work of art a thing of beauty. Thank you so much.
Date of experience: June 24, 2025
Seemed fairly fast but feel cheated. Not very friendly.
Seemed fast and easy but not the value I was first told. It felt like I was cheated a little. I was told the lens I traded in for a bigger lens had pre-existing dust and haze between some elements even though I bought it new from Adorama and basically never used it, so it was in new condition. Will my next lens have the same questionable issue? The final salesman was rushed and impersonal so the experience was a let down. I sent a letter about my concerns and am still waiting for a reply.
Date of experience: June 23, 2025
Reply from Adorama
Hello,
Thank you for taking the time to share your feedback—I’m truly sorry to hear that your recent experience didn’t meet your expectations.
We understand how disappointing it must have felt to be told your lens had internal issues, especially when you purchased it new from us and barely used it. I can see why this would feel frustrating and even unfair. Please know that our trade-in evaluations are meant to be thorough and objective, but if something feels off, we take that seriously and want to make it right.
I’m also sorry to hear that your final interaction with our team felt rushed and impersonal. That’s not the standard of service we strive to provide, and I’ve shared your feedback with the appropriate team so we can improve future customer experiences.
If you’re still waiting to hear back regarding your concerns, I’d appreciate it if you could email me directly at nancym@adorama.com so I can personally make sure it’s addressed promptly.
Thank you again for bringing this to our attention. We truly value your business and are committed to improving your experience with us moving forward.
Sincerely,
Nancy Miller
Customer Service Ambassador
For years
For years, I've purchased most of my photography equipment from Adorama and have never been disappointed. I trust their professionalism and the quality of their products.
Date of experience: June 18, 2025
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