Verified
I spoke with at least 8 folks during the processing of my loan. I had some unusual circumstances that required multiple calls. I'm very pleased with my experience as everyone was very pleasant, helpf... See more
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This financial company has superb customer service staff. Everyone who answers the phone is fantastic. My loan officer was Sui Murphy, and she did a great job, answering all my questions, being so pat... See more
Company replied
Verified
The associates were knowledgeable, friendly and helpful. They made me feel comfortable with my decision. Plus the payments are good for the amount you take out. I would highly recommend.
Company replied
Verified
This process was absolutely horrible!! No one knew what they were doing! Every call made I was told wrong information and additional steps to complete. Initial email that listed items needed didn’t ha... See more
Company replied
Company details
- #84 of 86 best companies in Loan Agency
- #185 of 207 best companies in Alternative Financial Service
- #15 of 16 best companies in Car Finance and Loan Company
- #105 of 112 best companies in Financial Institution
- #239 of 253 best companies in Non-Bank Financial Service
Written by the company
LoanMart connects consumers with the cash they need, including through car title loans. Credit issues aren’t a problem! Apply in minutes, and get your cash in just hours. Contact us to see your borrowing options and full disclosures. Call toll free: 855-422-7412 or visit us online!
Contact info
15400 Sherman Way, Suite 300, 91406, Los Angeles, United States
- 855-422-7412
- customerservice@loanmart.com
- www.800loanmart.com
3.8
Great
511 reviews
Replied to 46% of negative reviews
Typically replies within 2 weeks
Verified
Verified
Thanks so much
Date of experience: June 30, 2025
Verified
Professional
Professional, patient, kind and communicative great staff
Date of experience: June 26, 2025
Verified
Friendly and Helpful
The associates were knowledgeable, friendly and helpful. They made me feel comfortable with my decision. Plus the payments are good for the amount you take out. I would highly recommend.
Date of experience: June 25, 2025
Reply from LoanMart
Thanks much for the review, Brittany! We are thrilled that we were able to help with your financial needs. Thanks again for the positive review!
Great Customer Service
This financial company has superb customer service staff. Everyone who answers the phone is fantastic. My loan officer was Sui Murphy, and she did a great job, answering all my questions, being so patient. I recommend this company highly, and they get the job done quickly!
Date of experience: June 13, 2025
Reply from LoanMart
Thank you for the 5 star review! We’re glad we were able to assist and happy to hear Sui provided you with the 5-star service we strive for. Thanks again for the positive review!
Verified
I can’t remember the gentleman’s name…
I can’t remember the gentleman’s name that helped me but he was awesome. Very well spoken and very polite.
Date of experience: June 11, 2025
Reply from LoanMart
Thank you for taking the time to share your experience, Michael. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. Thanks again for your business.
Verified
Very pleased!
I spoke with at least 8 folks during the processing of my loan. I had some unusual circumstances that required multiple calls. I'm very pleased with my experience as everyone was very pleasant, helpful, and professional. I loved the followup call the day after loan processing where they wanted to make sure I'd received my money on time.
Date of experience: June 10, 2025
Reply from LoanMart
Thank you for taking the time to share your experience, Kristie. We’re happy to hear that you had a positive experience with us. We truly appreciate your business and look forward to serving you again.
Verified
Awesome fast and efficient
Th wey are super helpful and attentive was never an issue to have a actual conversation with a human and they are very efficient on responding to any issues during the loan process
Date of experience: April 29, 2025
Verified
COMPLETELY SATISFIED CUSTOMER!
I AM A (70yr) OLD RETIRED MALE AND THE CUSTOMER SERVICE REPRESENTATIVE WAS PROFESSIONAL, ATTENTIVE, PATIENT AND PERSONABLE. SHE ANSWERED ALL MY QUESTIONS AND WAS VERY KNOWLEDGEABLE, SHE'S AN ASSET TO LOANMART LOANS.
Date of experience: May 31, 2025
Unprofessional Loanmart Reps
Some LoanMart reps are unprofessional and have slick mouths like they don't care. Non helpful company that doesn't care about helping customers in a tough situation. Needs to offer more assistance regarding payment siutations and life situations.
Date of experience: May 30, 2025
Reply from LoanMart
Thanks for the feedback, Chibi. We take pride in treating every customer with excellent service and are sorry to hear that you are unhappy with the level of service provided to you. Thanks again for sharing your feedback.
Verified
Your company is nothing but Loan Sharks…
Your company is nothing but Loan Sharks & feeds off the needy & the elderly!!
Date of experience: May 29, 2025
Reply from LoanMart
Thanks for taking the time to leave a review. We regret to hear that you weren’t 100% satisfied with the process. Thanks again for sharing your feedback.
Great team support
Experiencing financial strain and working with a team that is compliant within the loan process can be challenging yet rewarding. The fact that I was overwhelmed with personal grievances, the team never gave up on me. They were determined to assist as well as support. Team Sui all the way. Thank you LoanMart!
Date of experience: May 27, 2025
Verified
10 characters long
Date of experience: April 26, 2025
Verified
Customer service
Date of experience: May 13, 2025
Verified
Title loan over the phone
Honestly the whole experience was great. What's surprisingly easy and I have pretty crappy credit? But I was able to get what I needed and more with no problem.It was very fast too.
Date of experience: April 18, 2025
Verified
Today started out with me stressing and…
Today started out with me stressing and worried about this temporary financial strain I have going on. I was anxious and embarrassed but from the moment I first spoke to the gentleman that called I began to relax. He then transferred me to Sui, who may be the best person I have ever dealt with in any loan process. That includes, purchasing a home and cars. She calmed me down and took care of me the way she would want to be treated. She guided me through the process step by step and everything was approved within a few hours. Thank you all for your help. I can actually sleep tonight!!
-Tina
Date of experience: May 12, 2025
Verified
The people were very nice and professional
The people were friendly and very polite. They explained everything to me and answered all my questions.
Date of experience: May 06, 2025
Verified
Working with them was so easy!
Working with them was so easy and fast. While I did have one person I could contact the whole team was on top of it whenever I called and fully aware of where in the process I was. No excessive hold times.
Date of experience: May 06, 2025
Verified
I really like working with Nam Nguyen
I really like working with Nam Nguyen. Very helpful explained everything in full and was patient.
Date of experience: May 06, 2025
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