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Review summary

Reviewers had a great experience with this company. Customers appreciate the wide selection of items available on the website and its ease of navigation, highlighting the clear display images and helpful product information. Many consumers have found unique and desirable pieces, expressing satisfaction with their purchases of furniture, artwork, and jewelry. The responsiveness and helpfulness of dealers also stood out, with consumers noting quick replies and assistance with questions and concerns. However, some people have reported issues with the accuracy of product representations, particularly regarding colors and authenticity. A few consumers have also experienced problems with shipping costs, delays, and returns, sometimes encountering unhelpful customer service. There are also some complaints about the pricing and the value assessment of items, with some reviewers suggesting that the platform's pricing guides can be misleading.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Invited

The messaging system to communicate with the seller in real time was quite helpful in my final decision making on which goods to purchase. The seller was the epitome of professionalism and courteous e... See more

Rated 5 out of 5 stars
Invited

I've dealt w 1st Dibs as I've needed the kind of product in which they specialize over half a dozen moves, FL/ NY/ NJ, in the past 11 years. It's always been a straight forward process from bidding th... See more

Company replied

Rated 5 out of 5 stars
Invited

This site is a wonderful resource for someone like me who loves beautiful things but doesn't have the freedom to go shopping very often. I am an art collector, and I often find desirable pieces from... See more

Company replied

Rated 4 out of 5 stars
Invited

I bid at the high end of what 1st Dibs indicated the photo would go for---but then 1st Dibs tells me my offer is too low and will likely get rejected. Quite confusing.

Company replied


Company details

  1. #124 of 173 best companies in Furniture Store
  2. #34 of 40 best companies in Art Supply Store
  3. #163 of 729 best companies in Clothing Store
  4. #86 of 137 best companies in Jewelry Store

About 1stDibs

Written by the company

1stDibs
1stDibs
1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers and makers of vintage, antique, and contemporary furniture, home décor, art, jewelry, watches and fashion.
Buy From Trusted Sellers
Buy From Trusted Sellers
We only list pieces from professional sellers who are thoroughly vetted by our experts to ensure the integrity of their listings and the quality of their service.
Enjoy Exceptional Support
Enjoy Exceptional Support
Our dedicated specialists will answer your questions and assist with order-related needs.
Make an Offer
Make an Offer
Purchase immediately or negotiate a price, then checkout securely with a credit card, PayPal account or wire transfer.
Shop With Confidence
Shop With Confidence
If your item arrives not as
described, we’ll work with you and the seller to make it right.
Learn more

Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

Sweet Heart Creations, LLC

The messaging system to communicate with the seller in real time was quite helpful in my final decision making on which goods to purchase. The seller was the epitome of professionalism and courteous expedient service. Looking forward to more shopping! Thank you!

Date of experience: July 07, 2025

Rated 1 out of 5 stars

I saw a bulgari pendant in your website…

I saw a bulgari pendant in your website on Friday and the seller was asking $3000.00. I was thinking about it over the weekend and went on your website Monday morning, the seller is now asking $4900.00 for the pendant. What goes on here??? That is bad business. Please advise.

Date of experience: July 07, 2025

Rated 1 out of 5 stars

I ordered a credenza

I ordered a credenza. I asked how much the shipping would be. I received a quote. They charged my credit card more than the quote. I ordered my item on October 17th at 10:55 am. I cancelled my order on October 18 at 9:08 PM due to shipping being more expensive than what was quoted. It was more expensive by $100 and because of the time not being exactly within the 24 hour timeframe, the seller kept $500 for himself. 1st dibs does not want to help me resolve the issue at all with the seller. And if you notice on all of these complaints, they just have a generic response. They send to everybody. They have a generic response that they send to everybody that gives a good review as well. Clearly there’s no caring involved for a customer. I asked for the sellers contact information so I could see if I could get my $500 back but they would not cooperate in giving me that information. This company is a complete rip off and so are their sellers they really don’t care

Date of experience: June 30, 2025

1stDibs logo

Reply from 1stDibs

We Appreciate Your Feedback!

Thank you for leaving a review on Trustpilot. We're sorry to hear your experience did not meet expectations. To better help you, we ask that you include your order number, and a specialist will contact you as soon as possible.

Kind regards,

Rated 5 out of 5 stars
Invited

Easy to use

Easy to use, clear instructions & felt secure.

Date of experience: June 30, 2025

1stDibs logo

Reply from 1stDibs

Thank You For Your Review!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on Trustpilot. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Rated 5 out of 5 stars
Invited

It Makes Things So Easy

Ease of use of the website. Suggested bids very useful. Information provided about the items.

Date of experience: June 30, 2025

1stDibs logo

Reply from 1stDibs

Thank You For Your Review!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on Trustpilot. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Rated 5 out of 5 stars
Invited

Very good range of items

Very good range of items. East to navigate website.

Date of experience: June 29, 2025

1stDibs logo

Reply from 1stDibs

Thank You For Your Review!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on Trustpilot. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Rated 5 out of 5 stars
Invited

Quick and easy ordering.

Date of experience: June 27, 2025

1stDibs logo

Reply from 1stDibs

Thank You For Your Review!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on Trustpilot. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Rated 5 out of 5 stars
Invited

In love with 1stDibs

Been using the site for a while but first time purchasing. So far awesome.

Date of experience: June 27, 2025

1stDibs logo

Reply from 1stDibs

Thank You For Your Review!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on Trustpilot. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

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