During a particularly stressful period the WPE support staff stayed with me as we worked through hosting and site infrastructure issues. They always ensure that all questions are answered clearly and... See more
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Schemy Company They urge you to join as quickly as possible, they said I could "try it" for a few months then downgrade. 3 months later I go to cancel and they tell me I'm locked into a year contra... See more
Company replied
After trying a number of different hosting sites over the years The Police Foundation has settled on WP Engine. It's not the cheapest but for a large website like ours it's worth the money. It's extre... See more
Company replied
WP Engine offre une infrastructure solide pour des sites wordpress, l'outil est bien pensé, et permet d'atteindre de belles performances. Le coût est certes un peu élevé, mais le résultat est là. A re... See more
Company replied
Company details
- #41 of 73 best companies in Web Hosting Company
- #188 of 272 best companies in Business to Business Service
About WP Engine
Written by the company
At WP Engine we help power over 1.5 million businesses, brands, and agencies of all sizes on WordPress®.
Pricing
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Our solutions enable brands and agencies to build, power and manage traditional WordPress®, WooCommerce® and Headless sites with tools used by millions like Local WP, Advanced Custom Fields, WP Migrate, and more.
Why WP Engine
Product Portfolio
Contact info
504 Lavaca St #1000, 78701, Austin, United States
- 877-973-6446
- sales@wpengine.com
- wpengine.com
4.5
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
Site-Down Event Response
During a particularly stressful period the WPE support staff stayed with me as we worked through hosting and site infrastructure issues. They always ensure that all questions are answered clearly and confirm status and action plans. This is the team you want when your site is mission critical.
Date of experience: June 27, 2025
Stellar customer service
As always, the support services of WPEngine were highly attentive, patient, accommodating, and seemed eager to resolve my issues. They have followed up twice now and I cannot say enough about their stellar customer service.
Date of experience: July 03, 2025
From FlyWheel to WP Engine—Glad I Made the Move
I've been with FlyWheel for years and stayed on after WP Engine acquired them. When WP Engine approached me with a hosting plan that would save me money and give me more features, I decided to make the move. During the transition, they worked with me to consolidate everything into one plan—more features, lower cost, and a first-year discount. Carlos, my account manager, made the process easy. Onboarding was smooth thanks to Marisol, who was friendly and super helpful. They handled the migration, which is never fun, but it went mostly without a hitch. Anytime I had questions or needed help getting used to the new dashboard, chat support was responsive and clear. My sites are running smoothly and updating without issues. Overall, I’m very happy with the move to WP Engine.
Date of experience: May 30, 2025
Reply from WP Engine
Thank you for trusting us with your sites, Jules! Your kind words and advocacy mean so much to us and we greatly appreciate them. We'll be sure to pass your review along to Carlos, Marisol, and the rest of our team!
If you ever need anything, please don't hesitate to reach out! We're here 24/7/365 and always happy to help.
Very good and efficient agent. Would use him again.
The AI chatbot didn't understand my problem but quickly transferred me to an agent. Once I authenticated the agent was quickly able to help with my problem (needed a restore from backup), but also provided a link I could bookmark that takes me directly to the appropriate page. I would definitely work with this agent again.
Date of experience: June 28, 2025
Reply from WP Engine
Thank you for taking the time to share your positive review, Laurence! We're glad to hear that our support team was able to help out. If you ever need anything else, please don't hesitate to reach out! Our team is always happy to help.
Schemy Company
Schemy Company
They urge you to join as quickly as possible, they said I could "try it" for a few months then downgrade. 3 months later I go to cancel and they tell me I'm locked into a year contract?? ontop of this, 5 months into this BS contract they've removed my "12 month promotion" and are now charging $500 a month instead of our agreed upon $375. They're such a slimey company, I wouldn't recommend hosting with then.
Date of experience: June 28, 2025
Reply from WP Engine
Hi Coleman,
We’re sorry to hear about your negative experience and we sincerely apologize for any frustration this has caused. We have located your tickets and escalated them to our senior leadership team to look into as soon as possible. We confirmed that your account is still on our promotional billing and any differences have been credited to your account. Please keep an eye on your ticket for further updates from our team.
Reply from WP Engine
Thank you for your positive review, Rahimullah!
I'm very pleased with WP Engine
I'm very pleased with WP Engine! They provided quick, friendly support when I contacted them. I'm a forever fan of this brand now!
Date of experience: June 25, 2025
Reply from WP Engine
Thank you for your review, Kelley! We're so glad to hear about your positive experience with our support team! We'll be sure to pass your kind words on to the rest of our team.
If you ever need anything, please don't hesitate to reach out! We're here and always happy to help!
I'll always choose WP Engine
The task of a Host Provider is to offer the infrastructure and services needed to run a website on the internet. WP Engine does that. But what separates them from the competition is the ease of use of their dashboard/backend as well as their stellar customer support! I need the peace of mind that I have someone one my side if I have a host issue and WP Engine does just that. I could choose any host provider and I'll always choose WP Engine.
Date of experience: June 21, 2025
Reply from WP Engine
Hi Michael! Thank you for taking the time to share your review! We greatly appreciate your kind words and we're so glad to hear about your positive experience using our platform.
If you ever need anything, please don't hesitate to reach out to our team! We're here to help 24/7/365 and we'll always have your back!
Great customer support
Great customer support, very quick and knowledgeable.
Date of experience: June 20, 2025
Reply from WP Engine
Thank you for your review, Mike! We're glad to hear about your positive experience with our team.
Please let us know if we can help with anything else!
We have never encountered worse service
We have never encountered worse service
disgusting support
Date of experience: June 17, 2025
Reply from WP Engine
We're sorry to hear about your negative experience we apologize for any frustration this has caused.
Please respond to our request for more information so we can look into your issues further.
Reliable and High-Performance WordPress Hosting
Great Support - customer support is knowledgeable and responsive.
Date of experience: June 17, 2025
Reply from WP Engine
Thank you for taking the time to share your review, Roshan! We're glad to hear about your positive experience with our support team. If you need anything else, please don't hesitate to reach out! Our team is always happy to help.
patient and helped me understand…
patient and helped me understand everything
Date of experience: June 11, 2025
Reply from WP Engine
Thank you for your positive review! Please don't hesitate to reach out if you ever need help with anything else!
Nickoles was responsive and addressed…
Nickoles was responsive and addressed my server caching issues!
Date of experience: June 04, 2025
Reply from WP Engine
Thank you for your review, Corwin! We're glad to hear about your positive experience with Nickoles! We'll be sure to pass your review along to him and the rest of our team.
Please let us know if we can help with anything else!
Excellent support
While sometimes there are issues with delays in being connected to an agent in support chat once connected they are always very helpful, professional and able to assist with any issues or odd requests I may have.
Date of experience: June 03, 2025
Reply from WP Engine
Thank you for taking the time to share your experience, Mike! We appreciate your feedback, and we're always looking to improve our systems and processes. We'll be sure to pass your review along to the rest of our team! If you need anything else, please don't hesitate to reach out. We're always happy to help!
Don't try downgrading...
Decent service until you need to downgrade your plan. It's impossible to do it without contacting support and waiting on hold forever. It's absolutely maddening and a bit shady.
Date of experience: May 22, 2025
Reply from WP Engine
Hi, Shane
We're sorry to hear about your negative experience trying to downgrade and we sincerely apologize for any frustration this has caused.
If you are able to, please respond to our request for more information so we can have a senior member of our team research this and help.
We had issues with our website going down
We had issues with our website going down, and the people at WP were rockstars at getting us taken care of. They explained the issue and gave us the information we needed to ensure that the website was working like it should and that we wouldn't see any more downtime!
Date of experience: May 14, 2025
Reply from WP Engine
Thank you for taking the time to share your review!
We're glad to hear about your positive experience with our team! We'll be sure to pass your review along. If you need anything else, please don't hesitate to reach out! We're always happy to help.
Horrible company who charges you for…
Horrible company who charges you for months you did not use. Very anti-consumer and doesn't give a shit about you. Find ethical alternatives and don't pay greedy companies.
Date of experience: May 13, 2025
Reply from WP Engine
We’re sorry to hear about your negative experience and we apologize for any frustration this may have caused.
We have escalated your feedback to our leadership team and want learn more about your issues and concerns. Please respond to our request for more information so we can look into this further.
This company is the worst I have ever…
This company is the worst I have ever dealt with. I cancelled my subscription, yet they continue to bill me and charge my credit card without my consent. I am unable to remove my credit card information unless I provide a new one. There is no option for customer support over the phone; communication is limited to email, and all I receive in return is an unhelpful ticket number. This has been dragging on for months. I strongly advise you to avoid using WP ENGINE!
Date of experience: March 05, 2025
Reply from WP Engine
We’re sorry to hear about your negative experience trying to cancel your account. Our support team is available 24/7 via live chat which you can access via the user portal.
We have escalated your concerns to our senior leadership team to investigate. Please respond to our request for more information so we can look into your feedback further.
Technical support was prompt and…
Technical support was prompt and responsive. The issue we had was handled in minutes.
Date of experience: May 08, 2025
Reply from WP Engine
Thank you for your review, Matt! We're glad to hear about your positive experience with our support team.
Please let us know if we can help with anything else!
Verified
Good training videos and instructions
Good training videos and instructions. I also used support help and they are very helpful and polite
Date of experience: May 08, 2025
Reply from WP Engine
Thank you for your review! We're glad to hear about your positive experience with our guides and support team so far.
If you ever need anything, please don't hesitate to reach out! We're always happy to help.
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