World Gym Clubs Reviews 5

I’ve been at this gym for almost 7 years and I can comfortably say it’s the worst gym in Australia & New Zealand. Management is terrible and fails to take accountability of their employees mistakes. The manager calls you a liar when the gym staff makes promises. They may double charge you and give the spiel to “call your bank” and do not resolve any errors.

The receptionists customer service is terrible and they are rude. The receptionists don’t know how to deal with membership issues, all they know how to do is make protein shakes. The cleaner closes the male toilet every weekday anywhere from 10am to 11am and closes the toilets for 30 minutes to an hour. So if you are a guy and gotta get ready for work, good luck. The cleaner parades around the gym like it’s a beauty pageant. The weight racks and equipment is really dusty and if you ever wipe down an Olympic bar you will get disgusted. Overall terrible gym and I’m moving my membership, I’d suggest you do the same!

Date of experience: March 28, 2025

Burleigh World Gym - horrible experience double charging me despite me contacting them to ensure that didn’t happen. Taken no accountability for it and just passed on the blame. Despite me being told it was a mistake on their end. Pauline horrendous customer service skill, said on the phone to me that “it’s only $26” as if the amount had any influence. Very little regard to people’s financial status. Got charged $15 for being over in my bank that won’t be recovered. Do not recommend this branch.

Date of experience: February 04, 2025

It’s a great gym as an individual place to work out.

However the Administration side was way off but very unprofessional, at Midland WA. Not friendly at all, and isn’t attentive to enquiries.

The termination process lacks in attention and response times to emails are also lacking in professionalism and attention.

I don’t blame the company, but feels like the “admin” is only there for the money as there’s no passion or motivation to display a welcoming vibe.

Please, thoroughly train your front of house staff or be better with your hiring candidate for the position as the face of your gym Admin/Reception & Customer Service.

Date of experience: July 11, 2024

Date of experience: May 03, 2024

The gym itself is acceptable; however, my problem has been with my termination. In October-22' I informed the employee at the desk that I would like to terminate. My son has a membership which was on my card and I wanted to terminate that as well. I guess that was too complicated because here it is January and both memberships are being charged to my card. Okay, no problem I will go in and correct the problem.
Nope, it can't be done. The manager disregarded what happened. I felt as if they thought I was a liar. There was a comment on my request about my son's membership. I asked for a supervisor's name and was only given an email. Of course no one from the company has responded to my email. The lack of administrative professionalism rates them a POOR score and a POOR company to work with.

Date of experience: January 22, 2023