Woop Insurance Reviews 73

TrustScore 4.5 out of 5

4.7

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, patience, and helpfulness. Many reviewers specifically mentioned agents like Caitlyn, Kristian, Nick, and Eric, highlighting their responsiveness and dedication to finding the best coverage options. Consumers appreciate the personalized attention and the feeling of building a friendly relationship with their agents. People also value the competitive pricing and the significant savings Woop provides. Reviewers report saving a substantial amount of money on their insurance policies, sometimes as much as 50%, while maintaining or even improving their coverage. The seamless online process and the ease of comparing quotes are also frequently mentioned as positive aspects of the service.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

The gentleman that helped us I believe his name was Kritian, is a 5 star employee! I’m not the type of person that likes to communicate through email but his fast response time to all my questions ma... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything about it. Caitlyn educated me a lot on not only navigating treacherous insurance industry shenanigans, but helped me save enough to buy my daughter an iPad for her birthday! What can I sa... See more

Company replied

Rated 5 out of 5 stars
Verified

Although all transactions were done online or by phone, I had no problem connecting to my agent and always got prompt and attentive help. I feel like I made a friend with Kristian, instead of the usu... See more

Company replied

Rated 5 out of 5 stars
Verified

I did not think anything could get me to move away from the insurance agent that I had for the past six years. The price different was so great that she stated she was not even able to obtain that pri... See more

Company replied


Company details

  1. #61 of 98 best companies in Insurance Agency
  2. #147 of 272 best companies in Business to Business Service
  3. #21 of 30 best companies in Insurance Broker
  4. #68 of 315 best companies in Software Company

Written by the company

Woop is an insurance technology company dedicated to changing the business of insurance once and for all. We believe that insurance should be simple, convenient, and transparent for everyone. That’s why we create technology that empowers consumers by demystifying insurance. We give users the tools to make the best financial decisions by educating customers and providing access to real pricing from top-rated insurance companies in minutes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

73 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Easy to deal with

Easy to deal with, straightforward and honest local company!!

Date of experience: April 28, 2025

Woop Insurance logo

Reply from Woop Insurance

Thank you so much for your kind words, we appreciate the support and are glad we could help! - Team Woop

Rated 5 out of 5 stars
Verified

Good deals

They found a great deal on car insurance for me

Date of experience: April 16, 2025

Woop Insurance logo

Reply from Woop Insurance

So happy we could help and greatly appreciate your review!- Team Woop

Rated 5 out of 5 stars
Verified

Great service

Great service

Date of experience: April 04, 2025

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Reply from Woop Insurance

Thanks so much! We’re glad you had a great experience and appreciate you taking the time to share it.

—The Woop Team

Rated 5 out of 5 stars
Verified

Friendly help

Although all transactions were done online or by phone, I had no problem connecting to my agent and always got prompt and attentive help. I feel like I made a friend with Kristian, instead of the usual care less voice.

Date of experience: March 24, 2025

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Reply from Woop Insurance

Thanks so much for the shoutout! We’re lucky to have Nick on the team—quick, thoughtful, and always looking out for the best option. Glad he’s been able to help, and we appreciate you being part of the Woop family!

—The Woop Team

Rated 5 out of 5 stars
Verified

Nick is always quick to respond and…

Nick is always quick to respond and find the best option for us!

Date of experience: March 26, 2025

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Reply from Woop Insurance

Thanks so much for the shoutout! We’re lucky to have Nick on the team—quick, thoughtful, and always looking out for the best option. Glad he’s been able to help, and we appreciate you being part of the Woop family!

—The Woop Team

Rated 5 out of 5 stars
Verified

Communication was great!

The gentleman that helped us I believe his name was Kritian, is a 5 star employee! I’m not the type of person that likes to communicate through email but his fast response time to all my questions made me feel at ease about the whole process. When I did call it was also very easy to get a hold of him to help. Would absolutely recommend Woop to friends and family! Thanks for saving us money!

Date of experience: March 17, 2025

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Reply from Woop Insurance

Thank you so much for the kind words! We’re thrilled to hear that Kristian was able to make the experience smooth and stress-free for you—he’s definitely one of our best, and we’ll make sure he sees this shoutout. We know how important it is to have someone responsive and easy to reach, and we're so glad we could help you save money in the process. Thanks again for the recommendation—it means a lot to us!

—The Woop Team

Rated 5 out of 5 stars
Verified

I had a wonderful experience with…

I had a wonderful experience with purchasing new car insurance and renters insurance. Kristian was my sales person and he was wonderful. I am very pleased with everything and look forward to continued business with Whoop. Thank you.

Date of experience: March 19, 2025

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Reply from Woop Insurance

Thank you so much for the kind words! We’re thrilled to hear that you had a wonderful experience setting up your car and renters insurance with us. Kristian will be so happy to know he made a great impression—he’s truly a star on our team!

We’re just as excited about continuing to serve you and making sure you’re always well taken care of. If you ever need anything or have questions, don’t hesitate to reach out.

Thanks again for choosing Woop!

Rated 5 out of 5 stars
Verified

Great Customer Service and Pricing

Great customer service! And the price saved me 30% on my existing policies over that other company with the flightless bird. The transaction couldn't have been any easier and smoother. I'd like to single out Kristian for all the great work done on our policies!

Date of experience: March 17, 2025

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Reply from Woop Insurance

Hi Scott,

Thank you so much for the fantastic review! We’re so glad to hear that not only did you save big on your policies, but you also had a smooth and easy experience—that’s exactly what we aim for.

Kristian will be thrilled to know his efforts made such a difference. We’re lucky to have him, and even luckier to have you as a customer!

Thanks again for choosing Woop—we look forward to continuing to earn your trust.

Best,
The Woop Team

Rated 5 out of 5 stars
Verified

Excellent Transaction

I did not think anything could get me to move away from the insurance agent that I had for the past six years. The price different was so great that she stated she was not even able to obtain that price for my policy. The whole thing was processed online seamlessly and I'm very happy with the entire interaction.

Date of experience: March 14, 2025

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Reply from Woop Insurance

Thank you so much for sharing your experience! We understand how important trust and loyalty are when it comes to insurance, so we’re thrilled that our pricing and seamless process made the transition worthwhile for you. It’s great to hear that everything went smoothly, and we truly appreciate the opportunity to help you save. If you ever need anything, don’t hesitate to reach out—we’re here for you!

Rated 5 out of 5 stars

We contacted Woop because of a recommendation by our credit union

We contacted Woop because of a recommendation by our credit union. We were going to shop around for our insurances anyway, and decided to give Woop a try. The agent assigned to us, Nicholas Mantia went out of his way to find alternative coverage for us. he did all the legwork, and ended up cutting our premiums almost in half! (with the same or better coverage)
There is no way we could have done all of that shopping of policies by ourselves. On top of that, they do it on a regular basis. this ensures you are always getting the best deal.
The process was not without a few wrinkles getting the new policies in place, but Nick took care of all the paperwork issues, and went the extra mile in every instance. The whole process was seamless.
We have already recommended Woop to several others.

Date of experience: February 24, 2025

Woop Insurance logo

Reply from Woop Insurance

Thank you for your wonderful review!

We’re so glad 4Front pointed you in our direction, and even happier that Nicholas was able to make such a big impact on your insurance savings and coverage. Taking the hassle out of shopping for insurance while ensuring you always have the best deal is exactly what we aim for, and it’s great to hear Nick went the extra mile for you.

We truly appreciate your patience during the transition and your kind words about our process. And a special thank you for sharing Woop with others—there’s no better compliment than a recommendation!

If you ever need anything, we’re always here to help.

- Team Woop

Rated 5 out of 5 stars
Verified

Quick response that saved me money

Quick response that saved me money. Nick was very helpful.

Date of experience: January 31, 2025

Woop Insurance logo

Reply from Woop Insurance

Thanks for your review! We're glad to hear that Nick was able to help you quickly and save you money—that’s exactly what we aim for! If you ever need anything else, we’re always here to help.

Rated 5 out of 5 stars
Verified

Simple and Friendly

The provided quotes quickly that not only saved me money but were easy to compare and understand. When I needed more information, Nick explained it, got the answers I needed and even informed me on things I did not know about. It was nice to talk to a person who is also an agent and not just an "agent"

Date of experience: February 06, 2025

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Reply from Woop Insurance

We love hearing this! Making insurance simple, transparent, and stress-free is exactly what we strive for. We're glad Nick was able to provide clear answers and real expertise—because having a knowledgeable agent makes all the difference. Thanks for choosing Woop Insurance, and we're always here whenever you need us!

Rated 5 out of 5 stars
Verified

Woop representative Nick Mantia was…

Woop representative Nick Mantia was great! Very easy process.

Date of experience: January 29, 2025

Woop Insurance logo

Reply from Woop Insurance

Thank you for your kind words! We're thrilled to hear that Nick made the process easy for you. We’ll be sure to pass along your feedback to him. If you ever need anything, we’re here to help!

Rated 5 out of 5 stars
Verified

Really excellent

Really excellent service representative. Great service and money saved. Couldn't be happier.

Date of experience: February 02, 2025

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Reply from Woop Insurance

Thank you so much for taking the time to share your positive feedback! We’re thrilled to hear you had an excellent experience with our service representative and were able to save money. It means a lot to us that you couldn’t be happier with the service. We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars
Verified

Woop saved me money and it was easy to…

Woop saved me money and it was easy to sign up.

Date of experience: January 31, 2025

Woop Insurance logo

Reply from Woop Insurance

Thank you for sharing your wonderful feedback! We’re delighted to hear that Woop saved you money and made the sign-up process so easy. We appreciate your support and look forward to continuing to deliver great value and simplicity for you in the future!

Rated 5 out of 5 stars
Verified

Caitlyn helped me save actual dollars!

Everything about it. Caitlyn educated me a lot on not only navigating treacherous insurance industry shenanigans, but helped me save enough to buy my daughter an iPad for her birthday! What can I say. She is brilliant, patient, knowledgeable, helpful. I'm very happy we are with Woop, who employ great people like her.

Date of experience: January 31, 2025

Woop Insurance logo

Reply from Woop Insurance

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Caitlyn not only helped you navigate the often confusing world of insurance but also saved you enough money to buy your daughter an iPad. We’ll be sure to pass along your kind words—Caitlyn truly embodies our commitment to knowledgeable, personalized service. We’re delighted to have you with Woop and look forward to continuing to support you in any way we can.

Rated 5 out of 5 stars
Verified

Chat feature for the win!

Using the chat feature the Woop team was able to answer my policy questions.

Date of experience: January 06, 2025

Woop Insurance logo

Reply from Woop Insurance

Hi Scott,

Thank you for sharing your experience! We’re delighted to hear our chat feature was able to quickly answer your policy questions. We appreciate your trust in Woop and look forward to helping you again whenever you need us.

Rated 5 out of 5 stars
Verified

Wood did a great job with my insurance…

Wood did a great job with my insurance policy. I would definitely recommend them. Nick was an amazing rep.

Date of experience: December 23, 2024

Woop Insurance logo

Reply from Woop Insurance

Hi Scott,

Thank you so much for taking the time to share your experience with Woop! We’re thrilled that you found our service helpful and that Nick provided amazing support. Your recommendation means a lot to us, and we’re here to help if you ever need anything else in the future.

Thank you again for choosing Woop!

Rated 5 out of 5 stars
Verified

Super Helpful, Made it all Easy!

Caitlyn @ Woop helped me with my policy which had a lot of complexities and she researched for me and came back with all sorts of information and guidance. Great job. A+++ RECOMMEND!

Date of experience: December 23, 2024

Woop Insurance logo

Reply from Woop Insurance

Hi Kevin

Thank you so much for sharing your positive experience with Caitlyn and our team at Woop! We’re thrilled she could guide you through your policy’s complexities and provide the research and support you needed. We’ll be sure to pass along your kind words to Caitlyn—she’ll be delighted to hear them.

If you ever need anything else or have any further questions, we’re always here to help!

Thanks again for choosing Woop

Rated 2 out of 5 stars

Probably not WOOPs fault but

Probably not WOOPs fault but, I'm 65 yrs old...38+ yrs of driving over an hr to work on NJ highways... my driving record is stellar. Add my 23 yr old, non partying, computer nerd son, in college, with a fender bender May 24. Always had car in insurance, FICO is in the 700s. I have the minimum NJ state requirement on my son's 2010 Prius and the minimum plus comprehensive/collision on my 2021 Toyota RAV4 with a 750$ ded....500$/month!!
None of WOOPs insurers have a better quote. Convince me this isn't simply a blatant cash grab. Convince me that half the people I see on the road actually HAVE insurance especially, young people. Having ANY KIND of insurance is just bullshit anymore.

Date of experience: November 04, 2024

Woop Insurance logo

Reply from Woop Insurance

We hear your frustration and wish that we had better options for you. Insurance rates in New Jersey are among the highest in the nation and this can feel unfair for those with excellent records.

Our commitment is always to do everything we possibly can to help people find the best possible rate. We are sorry that your policy with GEICO increased at such a tremendous rate, and wish we had better options available to try to win your business as a new customer.

While we couldn’t find a better option for you at this time, we appreciate your feedback and the opportunity to serve you. Since it looks like you are shopping for insurance at this time, we are happy to provide a complete list of every potential insurance provider in this state that we do not have access to quote. While we won’t be able to do the quoting for you, at least you will have a complete view of all potential options.

If you are able to just send us a reply at help@woopinsuranceagency.com, so we know how to reach you.

Please don’t hesitate to reach out if there’s anything more we can do to support you.  

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