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Nothing really went wrong during our three week trip, but updates about flight delays and baggage claims were useful. Information about the destinations was also useful. I felt that we were in touch... See more
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I got sick in the Himalayan mountains. Had to cancel our trip in the Spiti valley before it ended. My claim was denied because I didn’t see a certified physician while having extreme stomach proble... See more
Company replied
Great customer service. I had never used travel insurance and was worried that it would actually help me if needed. But Faye gave timely responses, has an easy to understand and use app, but also ut... See more
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This is my second time using this Travel Insurance, First trip one of my sport baggage got damaged and was really hard to do a claim and finally was not approved and this time one of my friends had a... See more
Company details
- #10 of 24 best companies in Travel Insurance Company
- #51 of 98 best companies in Insurance Agency
- #14 of 52 best companies in Insurance Company
About Faye Travel Insurance
Written by the company
Faye is redefining insurance with the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster, smoother assistance and claims resolutions. Faye’s whole-trip protection, coupled with its proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims.
Why you should protect your trips with Faye?
Whole-trip coverage in 60 seconds
Protect your flights, accommodation, luggage, activities, health, and more in under 60 seconds. COVID-19 included.
24/7 assistance (real humans!)
Chat with us around the clock via phone, email, and the Faye app for assistance, emergency help, travel tips and more.
Quick reimbursements
Get reimbursed quickly on travel inconveniences and claims via Faye Wallet, our secure digital payments card that works via your phone’s digital wallet.
Award-winning app
Voted a must-download travel app by Fodor’s, the Faye app tracks your itinerary and provides real-time updates on delays, gate changes, weather and more.
Customizable add-ons
Supplement your policy with add-ons included rental car care, vacation rental damage protection and extreme sports.
Written by the company
Contact info
United States
- withfaye.com
4.7
Excellent
2K reviews
Replied to 90% of negative reviews
Typically replies within 1 month
Invited
Faye people were helpful in answering…
Faye people were helpful in answering my questions.
Date of experience: July 06, 2025
Invited
Faye as best travel insurance
Faye, continuously watching over my travel to make sure all work out the best for me and my family...
Date of experience: July 05, 2025
Invited
Easy site to navigate- flexible policiy…
Easy site to navigate- flexible policiy and coverage options
Date of experience: July 05, 2025
Invited
Smooth Sailing
Nothing really went wrong during our three week trip, but updates about flight delays and baggage claims were useful. Information about the destinations was also useful. I felt that we were in touch and if something had gone wrong it would have been easy to get help from Faye.
Date of experience: July 02, 2025
Invited
Greece - issue free!
Although I didn’t have any travel issues and did not need to use the insurance, it provided peace of mind knowing it was in place, just in case!
Date of experience: July 03, 2025
Invited
Having the knowledge that Faye would be…
Having the knowledge that Faye would be there if anything went wrong with our trip, whether it be the airline, cruise or ourselves.
Date of experience: July 03, 2025
Great customer service
Great customer service. I had never used travel insurance and was worried that it would actually help me if needed. But Faye gave timely responses, has an easy to understand and use app, but also utilized email communications for when the app isn't enough.
Date of experience: July 03, 2025
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I wasn’t worried about a negative…
I wasn’t worried about a negative consequence if an emergency were to happen.
Date of experience: July 02, 2025
Reply from Faye Travel Insurance
Victoria - Thanks for bringing us along. We hope we’re invited on your next adventure!
-Gal, Head of Customer Experience at Faye
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Safe comfort about not worrying about insurance.
Safe comfort about not worrying about insurance. Glad I didn’t need it.
Date of experience: July 02, 2025
Reply from Faye Travel Insurance
We’re so happy to hear we were able to give you the peace of mind to enjoy your trip to the fullest, James. Thanks for bringing us along for the journey.
-Gal, Head of Customer Experience at Faye
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Finally- Travel Insurance that makes sense
Grateful to have found Faye- travel insurance with details that are easy to understand, and very competitive prices. The app allowed me to have all my travel details in one place, and I really appreciated the updates about my flights. I have already recommended Faye to several friends, and plan to make it my go-to when traveling.
Date of experience: June 12, 2025
Reply from Faye Travel Insurance
Lisa, thanks so much for leaving such an amazing review! We are overjoyed to hear that we met your expectations and were able to provide you with peace of mind during your travels!
Friendly FYI, you can share Faye with friends and earn up to $50 via the Faye app. Simply log in to the app and click ‘Share Faye’ on your profile page in the app for your unique link. This way you can earn $10 (up to 5 times) for each policy bought. More information in the app.
-Gal, Head of Customer Experience at Faye
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Loved the apps up to date info on…
Loved the apps up to date info on flight info, gate changes and info specific to tue cities I was visiting such as weather, things to do.
Date of experience: July 01, 2025
Reply from Faye Travel Insurance
We’re so thrilled to hear you had a positive experience traveling with Faye, Bonni! We can't wait to see where you go next.
-Gal, Head of Customer Experience at Faye
Understanding Process
I got sick in the Himalayan mountains. Had to cancel our trip in the Spiti valley before it ended. My claim was denied because I didn’t see a certified physician while having extreme stomach problems, dehydration, and altitude sickness. I’m so sorry I could barely move and couldn’t meet your documentation requirements. You guys are awesome. Enjoy my $500.
Update on July 2, 2025
I am changing my review from one star to five stars. I was contacted by Mitchel who happens to be an avid hiker. He understood that it's not always possible to see a certified physician in isolated places. He even shared a photo of one of his hiking trips with me. It really felt like he understood the situation and my claim was accepted.
Date of experience: June 10, 2025
Reply from Faye Travel Insurance
Hey Edward - thank you so much for sharing your experience. We're so sorry to hear what you had to go through on your trip, and we understand how challenging it can be to get certified medical care in remote destinations.
We're thrilled that Mitchel was able to connect with you, both as a fellow hiker and awesome member of our team. We always aim to treat our travelers like people, not policy numbers, and your story is a reminder of why that matters.
Wishing you smooth adventures ahead and thank you for giving us the chance to make things right.
-Jeff, VP of Claims at Faye
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Good service and coverage
we filed a small claim for an eye problem in Spain...Faye covered our expenses
Date of experience: June 11, 2025
Reply from Faye Travel Insurance
John, thanks for your trust in us, and we look forward to being your go-to choice for travel insurance & assistance in the future!
-Gal, Head of Customer Experience at Faye
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we had appropriate interaction and…
we had appropriate interaction and since I had no issues on the trip I did not have a reason to interact with Faye. Everything was fine.
Date of experience: June 30, 2025
Reply from Faye Travel Insurance
Manuel - Thanks for bringing us along. We hope we’re invited on your next adventure!
-Gal, Head of Customer Experience at Faye
Faye Travel Insurance has integrity issues
Faye Travel Insurance has integrity issues as a company. I was in the middle of a crisis when in Thailand and needed to interrupt my trip. I called a Faye Travel Advisor as I needed guidance on what my policy would cover. She instructed me that my expenses traveling home would be covered and was very specific about hotel, transport and any meal during the trip home. This was conveyed both verbally and in writing as I clarified the hotel expense on my Chat which was reconfirmed in writing. These expenses was then denied, citing the policy, but as you well know, when you are in the thick of an emergency, you are relying on the guidance of trusted Faye Advisors and not a long policy document. I was then told by Danny Alfaro, that he spoke to Brittany Ryan and that she told him to convey to me that tget make an exception on the hotel expense, since it was clearly promised in writing on the chat and that a new Summary Claim would be coming before the day ends. Three business days later and I now being told by Brittany that they will not honor added the hotel expense, of course, citing policy verbiage, instead of caring that a promise towards coverage has now been broken twice. Apparently integrity is not has important within Faye. I will be posting the promise made in writing by Faye and what has happened here all over social media, if the company does not stand by it's written promises. David
Date of experience: July 01, 2025
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Faye sent a doctor to our hotel room…
Faye sent a doctor to our hotel room when I got sick and provided me with prescriptions to fill out nearby pharmacy.
Date of experience: July 01, 2025
Reply from Faye Travel Insurance
Thank you, Anissa, for sharing your experience. We hope to travel with you again and continue providing you with excellent coverage and care on all your future adventures!
-Gal, Head of Customer Experience at Faye
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We didn’t need the services
We didn’t need the services, but it provided comfort knowing that we had it in case we needed it.
Date of experience: July 01, 2025
Reply from Faye Travel Insurance
We’re so happy to hear we were able to give you the peace of mind to enjoy your trip to the fullest, Michael. Thanks for bringing us along for the journey.
-Gal, Head of Customer Experience at Faye
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Confident Traveler
I really enjoyed my recent travel abroad knowing that I was, and my whole trip was fully insured by Faye Travel Insurance.
Date of experience: June 30, 2025
Reply from Faye Travel Insurance
Edgar - So glad to hear that you chose Faye to protect your trip and that you had such a positive experience. Our goal is to go the distance to protect you - from the little details to the big destinations, and every moment in between.
-Gal, Head of Customer Experience at Faye
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Helpful
It was helpful that Faye consolidated pertinent alerts and travel documents to keep us organized.
Date of experience: June 29, 2025
Reply from Faye Travel Insurance
Thank you so much, Alison. We love hearing you had a positive experience with Faye and we hope to travel with you again soon!
-Gal, Head of Customer Experience at Faye
Invited
Reply from Faye Travel Insurance
Thank you, Trish, for sharing your experience. We hope to travel with you again and continue providing you with excellent coverage and care on all your future adventures!
-Gal, Head of Customer Experience at Faye
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