WePark InMiami Reviews 125

My family parked here for a cruise. Drop off wasn't so hectic but pick up was HORRIBLE!!! They only had 2 vans picking up hundreds of people. It took over an hour for the 1st van to arrive. We were told that the other van would be pulling up within the next minute or two. Good thing part of our group got on the 1st van and went to get cars because the second van never arrived. We will never use WeParkin again!!! Not enough vans/drivers.

Date of experience: June 20, 2025

Located in a convenient place near to port Miami and hassle free parking and safety.

Date of experience: May 26, 2025

Service was great. They load you up and take you directly to port. Will definitely use again

Date of experience: May 25, 2025

Waited over one hour for pickup before ordering an uber. Spoke with driver at lot and he said vans were being repaired. I'm not even sure they sent any that day for pickup. No emails or communication.

Date of experience: June 06, 2025

Friendly staff. On time! Smooth and prompt service. I will definitely book again.

Date of experience: May 26, 2025

No issues at all and no wait to or from cruise

Date of experience: May 26, 2025

Take good care of the customers

Date of experience: April 24, 2025

Zero clear direction on where to be picked up after our cruise from the Miami port. We were given a yellow piece of paper that had very limited info and the info on there told us to walk to picnic tables but there are no picnic tables at the port… we ended up having to get an Uber after circling for 20 mins. No way to contact anyone. Number on the paper took me to voicemail. Experience was good getting there but even that, no clear signage from outside that the garage was We Park Miami. Wish I just paid more and parked at the port. Won’t do this again.

Date of experience: April 24, 2025

Clear directions and no waiting. Shuttle loaded our bags and we immediately left for port. Upon returning we were picked up in less than 2 minutes and shuttled back to the parking garage. Professional driver and great personality.

Date of experience: April 24, 2025

The app does not give the address to the parking garage. Once I found a close address I could not find the shuttle to the ship. No clear signs for parking and no one would answer the phone to help. Horrible experience and ended up parking at the port and wasting money. Worst experience ever as this appears to be a scam.

Date of experience: April 24, 2025

It was easy to park. Shuttle to and from the port.The drivers were knowledgeable and polite. Will use WePark again. Thank you for great service.

Date of experience: April 13, 2025

We missed the first van for pickup. They said 25 minutes for the next one. With repeated phone calls we ended up taking a taxi with other people after 2 hours. Their sister van company came through 5 times. They kept lying about a van coming.

Date of experience: April 20, 2025

When we arrived, it wasn't clear how to check in. We waited in line awhile before deciding to walk around and see if there was an official place to check in. The wait for the shuttle to the boat was longer than anticipated, so we were late for our boarding time. Then on the way back, we couldn't find a single shuttle so we had to walk a mile to public transportation and then was a few blocks to the garage.

Date of experience: March 25, 2025

The driver handed my backpack that was in the trunk to another passenger and my perfume disappeared.

Date of experience: April 06, 2025

1. When we call the phone number, no response, no customer service

2. Waiting time is too long

3.No service when we return from the ship to take us to the parking lot

Date of experience: March 25, 2025

Waited over 2 hours to get picked up after the cruise and never did. End up getting an Uber back to the garage.

Date of experience: March 25, 2025

Date of experience: March 25, 2025

The worst experience, it’s a shame
that no one can keep them liable for treating customer like that. 2 hrs wait is not an exaggeration, very true and expected. had to get an Uber both pick up and drop off.

Date of experience: March 31, 2025

Wish I could leave a negative review. Parked at this lot based on their advertising of security cameras and on site security. No shuttle to be found when I got off ship, so had to walk to parking lot. Called over 25 times with no answer

Likely they were avoiding calls as more than 10 vehicles were broken into, including ours.

Got to my truck and saw driver window smashed. I found there were already police at the lot, and cop confirmed already 10 vehicles broken into, on several levels, and more were damaged.

If you have security how can someone break into so many vehicles on several levels.

Their claim to have good security cannot be trusted, and they ignored all calls that morning, now I know why.

Date of experience: February 19, 2025

You need to add Amex cards to your payments

Date of experience: February 23, 2025