Verified
The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home... See more
Company replied
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Vorsicht vor FREE Retour Versprechen! Auf mein Retourwunsch wurde zuerst mit einem kleinlichen Gutscheinangebot reagiert, welches ich ausgeschlagen habe. Folgende Antwort von Wemax lasse ich umkomm... See more
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Verified
I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing u... See more
Company replied
Verified
The equipment came in a fair amount of time. The support is what’s lacking. I’m having an issue with connecting to Wi-Fi and I’ve been waiting 3 weeks now on a response and now the site says they are... See more
Company replied
Company details
- #6 of 7 best companies in Home Theater Store
- #100 of 107 best companies in Electronics Store
- #79 of 84 best companies in Home Goods Store
Written by the company
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Contact info
United States
- support@wemax.com
- wemax.com
3.5
Average
673 reviews
Replied to 28% of negative reviews
Typically takes over 1 month to reply
Verified
Great Projector
Easy to buy from, fast shipping and product showed up in perfect shape. Love the projector.
Date of experience: April 11, 2025
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Verified
Fast shipping and great ultra go…
Fast shipping and great ultra go projector.
Date of experience: March 07, 2025
Verified
The usb trigger does not retract the screen
The usb trigger does not retract the screen when the projector is powered off. Re-matching the code did not help. No way to get support from Wemax from their website as sending email from the contact us link did not work. No phone number to call either.
Date of experience: February 13, 2025
Verified
The remote for the projector arrived…
The remote for the projector arrived and package well.
Date of experience: February 05, 2025
Verified
Overall Satisfied
The controller works well. The package tracking wasn't great, but overall, I'm satisfied
Date of experience: February 03, 2025
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Verified
I received the screen quickly
I received the screen quickly. I haven't been able to put it together yet.
Date of experience: February 03, 2025
Verified
Verified
Transaction was smooth and was…
Transaction was smooth and was delivered as planned.
Date of experience: January 24, 2025
Verified
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Verified
Received a defective unit
Received a defective unit. Out of the box after plugging in the projector turns on but has no display at all. Contacted customer support and was told to send them a video showing the issue. Unfortunately after I did customer support stated they can't help me until after February 4th as it's Chinese new year holiday
Date of experience: January 16, 2025
Verified
Very late shipping
Very late shipping. I still haent received the package.
Website states 1-3 days shipping from USA but doesnt seem to be correct.
Date of experience: January 13, 2025
Verified
Overall Success
Quick shipment. Good instructions. Awesome price. Great quality.
Date of experience: January 03, 2025
Verified
Not the best service
Not the best service, they refused to return my product even though I made a return request before shipping.
Besides, the website is misleading and they hide the product details.
Date of experience: January 08, 2025
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Verified
Great shipping communication
Great shipping communication, projector worked flawlessly out of the box. Completely satisfied.
Date of experience: December 25, 2024
Verified
Not working as expected
Not working as expected. And no response from support team.
Date of experience: December 31, 2024
Verified
Nice Floor Riser Screen....
I received my projector screen within a reasonable time considering it was the holidays. So far very pleased. Thank you!
Date of experience: December 18, 2024
Verified
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Verified
Verified
Quick resolution of discount request…
Quick resolution of discount request for a projector and order was sent in a timely manner. Website can definitely use periodic updates as all the discounts are not auto populated in the order page.
Date of experience: November 15, 2024
Verified
Great overall experience
Date of experience: November 19, 2024
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