I spoke with Marilyn for almost an hour as she created business ID's for our staff! It's a great feature that allows our medical staff to safely contact patients, and even receive calls back from the... See more
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Hassan was great to work with and made sure we got set up with the exact service we needed. He was clear, diligent and patient while helping us find precise solutions to make our practice better and... See more
Company replied
Our organization has been with WellReceived for about 3 months now and it has been a wonderful experience so far. Their team worked diligently to tailor their services to meet our needs during the set... See more
Company replied
Excellent company... all English Speakers... if you have a receptionist to answer the phones fire her and let her get another job doing something else... Well Received is awesome... they not only answ... See more
Company replied
Company details
Written by the company
WellReceived provides 24/7 medical reception services to medical professionals. With our range of services, healthcare practices can offer patients professional and compassionate call handling around the clock. From after-hours coverage to booking appointments, WellReceived ensures each caller receives the attention they deserve, freeing up medical professionals to spend more time with their patients.
Contact info
1033 SE Main St, 97214, Portland, United States
- +1-800-800-4449
- hello@wellreceived.com
- wellreceived.com
4.7
Excellent
117 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
If I could give them a 0 stars, I would.
This corporation exhibits fundamental issues that endanger the well-being of its employees. The evident incompetence is highlighted by a shocking disregard for safety, particularly concerning the risks associated with events and the management of sensitive leads. The lack of a structured lead qualification process underscores their negligence, alongside inadequate training on essential topics such as sexual harassment and personal safety. Employees are often placed in uncomfortable situations, where alcohol consumption may be prevalent, leading to feelings of reprimand when boundaries are asserted, especially for those who choose not to drink. Leadership has even grounded employees from attending events for voicing their concerns. It is crucial for organizations to confront these responsibilities and take decisive action to ensure a safe and healthy workplace. Many employees feel undervalued/underpaid with no vested options with their concerns regularly brushed aside. When attempts are made to address these matters, they often result in audits and a culture of micromanagement, which stifles both success and career progression while denied promotions. Moreover, the management’s lack of empathy regarding the traumatic experiences employees endure during calls is distressing. Working in an environment that neglects the safety and mental health of its workforce is wholly unacceptable. To protect others from similar experiences, we must share our narratives, shedding light on how such workplaces can suppress individuality and self-expression. In this culture, employees are treated as disposable, with their mental health disregarded, especially after distressing on-the-job incidents. It is essential to implement better protective measures; however, concerns are often treated as liabilities, particularly for those courageous enough to speak up or file complaints. I would strongly advise against recommending this company to anyone seeking to invest in their future. This organization consistently prioritizes profit over employee loyalty and welfare, frequently terminating staff for minor infractions and replacing them with lower-paid workers. New hires often lack proper orientation and follow-up, which, combined with unsafe travel conditions, leads to a toxic work environment.
Date of experience: August 01, 2024
Reply from WellReceived
Thank you for taking the time to share your feedback. As this platform is used for clients to provide feedback on our services, this review may have been accidentally posted on the incorrect platform.
However, we're genuinely sorry to hear that your experience at our organization left you feeling this way. We take all concerns seriously, especially those relating to safety, inclusivity, and mental well-being.
To clarify, our company does have a very thorough lead qualification process and continues to improve that process to make sure all leads are qualified before calling or setting up demos. This is a big part of our Sales training as well as documented in our standards and protocols.
In a Sales role, it is important that networking events are attended as we often sponsor them, and our clients and potential clients we spoke to during the day expect to see us there. We do not promote or require alcohol consumption at any event we attend or host, but it is common for alcoholic beverages to be available at these events. If any concerning activity arises, team members can opt to leave the event and the expectation is that situations are brought up immediately to our HR team. We understand that not everyone is comfortable in social settings where alcohol is present, and we strive to ensure the events we attend are inclusive and respectful of individual boundaries. Networking is a valuable aspect of attending industry events, but attending events in general is not a requirement of most Sales positions at our organization.
We encourage open communication to ensure all employees feel supported and empowered in these settings. We recognize that no company is perfect and are constantly reviewing our policies and practices to identify areas for improvement. If you had a negative experience, we regret that we weren’t able to resolve those issues while you were here. We also encourage any current or former team members with concerns to contact our HR team directly so that matters can be investigated thoroughly and confidentially.
We’re proud of the many employees who have grown their careers with us and of the positive, supportive culture we continue to build. While this review does not align with the feedback we regularly receive, we will use it as an opportunity for continued reflection and growth.
We wish you all the best in your future endeavors.
Stephanie Maharjan
Operations Director
Verified
The customer service here is fantastic
The customer service here is fantastic. Each person goes above and beyond to make sure our experience is positive and to solve any issues.
Date of experience: May 11, 2025
Reply from WellReceived
Thank you for the wonderful feedback, Dr. Markwith! We're thrilled to hear that our team has made a positive impact and is meeting your expectations. We're always here to help!
Verified
Joty took the time to make sure we had…
Joty took the time to make sure we had everything set up correctly.
Great service.
Date of experience: April 03, 2025
Reply from WellReceived
Jeff, thank you for the great review! We're glad to hear Joty made sure everything was set up properly. We're always here to provide top-notch service!
Hassan was very detailed and…
Hassan was very detailed and professional. He was outstanding from beginning to end. Since the first call he was so informative, very intelligent, handled everything with care. Goes above and beyond!
Date of experience: March 28, 2025
Reply from WellReceived
Thank you so much for taking the time to share your outstanding experience!
Hassan answered all my questions
Hassan answered all my questions. He knows his stuff. He walked me systematically through the onboarding process and explained everything clearly and succinctly.
Date of experience: March 14, 2025
Reply from WellReceived
We appreciate your feedback, David! Providing a great sales experience is our priority, and we're glad we could meet your expectations!
Hassan has been terrific to work with
Hassan has been terrific to work with. We are very excited to start using this platform and see how it will enhance our business.
Date of experience: March 13, 2025
Reply from WellReceived
Chris, we’re delighted you had a great sales experience! Our team is always here to provide excellent service.
Hassan was great to work with and made…
Hassan was great to work with and made sure we got set up with the exact service we needed. He was clear, diligent and patient while helping us find precise solutions to make our practice better and more accommodating to clients and staff.
Thank you!
Date of experience: March 11, 2025
Reply from WellReceived
Thank you, Ryne! We're thrilled you had a great sales experience. Our team is always here to make the process smooth and enjoyable!
Hassan Khawaja was a delight to work…
Hassan Khawaja was a delight to work with throughout the onboarding process. He made it very simple and helped me to feel that the company is very much about customer service.
Thank you Mr. Khawaja.
Date of experience: March 10, 2025
Reply from WellReceived
Thank you for your feedback, Ron. We strive to delight our clients and truly appreciate your support!
Verified
WellReceived is a strong contender for medical and therapy practices
WellReceived is specialized in medical call answering and it shows! During onboarding they asked pointed questions and made recommendations for scripting that showed their knowledge about the needs of medical settings. From signing up to onboarding and making a fully customized script, everything has gone smoothly. I am glad I came across them.
Date of experience: March 05, 2025
Reply from WellReceived
Kush, we genuinely appreciate you sharing your onboarding experience!
Verified
Responsive
I appreciate the responsiveness and urgency to resolve issues timely.
Date of experience: February 18, 2025
Reply from WellReceived
We appreciate you taking the time to complete a review!
Verified
Easy and quick!
The specialist I worked with was very knowledgeable and was able to fully grasp my requests! It was smooth and easy and we did not have any issues whatsoever.
Date of experience: February 11, 2025
Reply from WellReceived
Thanks, Kari! Our goal is to make things as effortless as possible for our clients!
Verified
Great
WellReceived is very responsive and easy to work with. Their call receivers also do a good job.
Date of experience: January 31, 2025
Reply from WellReceived
Esther, thank you for taking the time to share your experience with us!
Subhojit Bhowmick provided great…
Subhojit Bhowmick provided great customer service
Date of experience: December 23, 2024
Reply from WellReceived
Thank you Sarah! We love getting feedback from our clients!
Hassan K was phenomenal!
Hassan K was phenomenal throughout our process and explained options and the timeline perfectly. Excellent communication and quick turnaround on requests.
Date of experience: December 20, 2024
Reply from WellReceived
Jonathan, we truly appreciate you taking the time to submit this review!
Hassan K did a great job of explaining…
Hassan K did a great job of explaining the various plans to find the one that worked best. He is very professional and got back to me immediately. Hassan's customer service was exemplary.
Date of experience: December 16, 2024
Reply from WellReceived
Jenny, thank you for sharing your excellent experience!
Professional service
WellReceived is very professional and very responsive to any questions or concerns. I love the app to be able to see and hear the conversations between the caller and WellReceived staff which keeps everything transparent. I have tried many answering service, they are by far the best.
Date of experience: November 25, 2024
Reply from WellReceived
Thank you Guerda for your high praise!
Dharanidharan has been incredibly communicative and attentive.
Dharanidharan has been incredibly helpful. What I like most is the clear communication. The persistent follow-up, and the ability to quickly execute on tasks. I highly recommend this service!
Date of experience: November 08, 2024
Reply from WellReceived
Karl, thank you for taking the time to submit a review! We appreciate your feedback and are honored with your recommendation!
Got right back to me about confirming a…
Got right back to me about confirming a change
Date of experience: September 16, 2024
Reply from WellReceived
We love feedback like this! Thanks for taking the time to share this 5-star review!
So glad we made this change
So glad we made this change! Messages are clear and concise and all our Providers are so happy that they can see messages the following morning and keep on top of patients needs. Made our lives so much easier and if we have a concern, they have responded so promptly. We are so pleased.
Date of experience: September 10, 2024
Reply from WellReceived
Amazing feedback! We are thrilled to hear that our service is making a positive impact in your business! Thanks for taking the time to share this review - we appreciate you!
Natasha the client account manager
Natasha the client account manager, was super helpful, explaining and walking me through the process and features of the software. I have nothing but good experience with the software and intuitive navigation.
Date of experience: September 09, 2024
Reply from WellReceived
Fantastic feedback! Thank you so much for taking the time to share this stellar review! We appreciate you!
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