WeCellTrade Reviews 57

I buy/sell phones as a kind of a side hustle. I have sold several phones to WeCellTrade. They are one of my favorite buyers. They are easily the fastest online buyer that I've dealt with. They have always paid me (via Zelle) within 24 hours and often pay me the same day they receive my phone. I've had other buyers take up to 15 days to pay me.

I stopped selling to them in June while their website was being redesigned. I'm glad to see it back up and running.

Date of experience: July 11, 2023

Website appears to not be working. Tried on numerous computers and browsers to sell a product, and transaction could not go through due to an error message. When I tried to contact them via their support page, message could also not go through.

Date of experience: May 25, 2023

Super happy with the transaction. Pretty simple entered the item that I wanted to sell. They give you estimated value. Ship it with the prepaid shipping label. When they receive it they'll let you know if condition check's out. If you agree Bam get paid.

Date of experience: May 10, 2023

The process of giving the company you electrictronics is easy. But there system on checking the quality of the products you sent is trash. I gave them a 2020 MacBook with some other stuff that I barely used. The price started at 1,020 and ended at 300. Did they test the earbuds I sent? Did they check that I sent the charges? Idk. But I know I will never send my things here again.

Date of experience: April 18, 2023

great communication, fast turnaround time, easy to do business with

Date of experience: April 18, 2023

quoted me one price and cut it in half when item was received despite being in perfect condition.

Date of experience: April 17, 2023

Good experience
Very fast processing and payment

Date of experience: March 30, 2023

After receiving my device, they said my device was in "fair" condition because of scratches. But according to their own description of conditions, minor scratches are considered "good" ("fair" would be excessive scratches, which my device did not have). They changed the price they had offered for my device. I did complain about this discrepancy in definition and they offered a bit more, but not as much as what they had originally offered. I didn't want the device sent back to me because the whole point of recycling my device is to help the environment, shipping items back and forth would defeat the whole purpose.

Date of experience: March 22, 2023

Phone was inspected promptly after received and payment made quickly.

Date of experience: March 02, 2023

Horrible does not even begin to describe the customer service that this company provides. I’ve used these services twice. First problem, no problem. Second problem was hung up on twice after asking for a manager about conflicting emails sent buy them. Bad out weighs the good, unfortunately that the way the world is. I did eventually receive a call from a supervisor named Anna who was nothing but great after submitting a message via their website and also sending an email to the general company email. That was very surprising, as most things like that go unanswered. ***UPDATE 03/09/2023: received another call from Anna after writing my initial review to discuss our previous conversation and to see if she could help resolve any further issues. I GREATLY appreciate her for doing that, taking her time yet again to try and make things right. That's rare today! She also gave me her direct number for any further communication and ask that I please give them another try if possible in the future. To clear things up, I was in no way seeking anything out of this complaint or gain in any way, not did I receive anything. I simply wanted them to be aware of the customer service that was being provided to initial calls made to the company. Anna informed me that they are working to improve on their customer services and the issue with the partially person has been discussed. Anna, thank you again for your consideration and care in providing a better customer experience, I hope that your business continues to grow and experience great success. Stars improved to a 3 due to this, FYI I never leave a 5 because if we have reached the top we have no where else to go or improve on and that is when mistakes such as bad customer service begin.

Thanks!

Date of experience: February 22, 2023

Great transaction

I got my quote for a phone I wanted to trade in. They emailed me a shipping label and I sent in my device. Soon after my phone arrived, they inspected it and I got the full amount they quoted promptly deposited in my Zelle account. They are very easy to work with.

Date of experience: February 28, 2023

There was no reason for you to downgrade the value of my phone.

Date of experience: February 14, 2023

Very responsive and convenient! Great to know this revive is there!

Date of experience: February 13, 2023

Sale of my Garmin watch was made easy and price paid was best I received when I looked around

Date of experience: February 03, 2023

thanks for taking my very old phone

Date of experience: January 25, 2023

It was a good and easy trade at the best price I could find. I hadn't realized though that it would have fees taken out by paypal as other sites I've used in the past haven't sent the money that way so that lost most of the extra that I earned from the transaction. Perhaps the other sites are doing that now too as this was my first trade in a while.

Date of experience: January 26, 2023

When my preferred payment method wasn't functioning properly, they worked with me and tried a couple of different methods to send the money. Ended up going with a check that arrived promptly.

Date of experience: January 13, 2023

Great communication, very fast turnaround and great offers.

Date of experience: January 12, 2023

Great company to work with. Easy instructions to follow. They send all the packaging for shipping. They couldn't make it any easier for you. Would definitely use them again.

Date of experience: November 28, 2022

They would not honor the offer they quoted on their website. They said that due to the screen being broken they could not repair the item even though the examples they give for a "broken" item on their website lists "smashed screen" as the first example of what a broken item could be. This is false advertising at best, fraud at worst. Do not waste your time sending anything to them unless it is in pristine condition at which point you'd be better off selling on eBay.

Update: In response to WCT's reply, I want to clarify that the apple watch worked fine, the only issue was the corner of the screen was cracked. If they couldn't get it to turn on, then it just wasn't charged because the device was 100% functional.

Date of experience: December 19, 2022