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Legit business. I was skeptical that they would low ball the offer once I send them them the phones, but very impressed they gave a fair appraisal upon inspection. They offered quick Zelle payment on... See more
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This was my first time with web trade in and it was a success. My only critiques is that they need to respond to email in a more timely manner and I would like to see them extending the quote for more... See more
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Very straightforward, quick payment and fair price. Will do business with them again, just make sure you describe the conditions accurately.
Very honest business, I rated my device as flawless, they sent me video showing the flaws that I did not notice in the first place as requested. They paid the highest offer for the good condition iPho... See more
Company details
- #4 of 8 best companies in Cell Phone Recycling and Unlocking Service
- #7 of 25 best companies in Cell Phone Store
- #2 of 5 best companies in Used Computer Store
Written by the company
WebTradeIn.com was founded to provide a new, safe, and straightforward method of selling and recycling electronics.
Contact info
United States
- 888-668-9998
- support@webtradein.com
- webtradein.com
4.7
Excellent
227 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
This was my first time with web trade…
This was my first time with web trade in and it was a success. My only critiques is that they need to respond to email in a more timely manner and I would like to see them extending the quote for more than 14 days so customers can have more time to send them their old device
Date of experience: July 05, 2025
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Legit business
Legit business. I was skeptical that they would low ball the offer once I send them them the phones, but very impressed they gave a fair appraisal upon inspection. They offered quick Zelle payment on the same day. Will def recommend
Date of experience: July 03, 2025
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Very straightforward
Very straightforward, quick payment and fair price. Will do business with them again, just make sure you describe the conditions accurately.
Date of experience: July 02, 2025
Was skeptical in first
Was skeptical in first, it turned of to be an awesome experience, they never delayed to reply to me and updated me every step of the way. They just earned a lifetime customer because of their amazing customer service.
Date of experience: June 22, 2025
Very honest business
Very honest business, I rated my device as flawless, they sent me video showing the flaws that I did not notice in the first place as requested. They paid the highest offer for the good condition iPhone 14 Pro. Will do business with them again.
Date of experience: June 20, 2025
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I rated my iPhone 14 Pro as “flawless”
I rated my iPhone 14 Pro as “flawless”. Upon receiving my phone it was rated at 95/100 due to some barely visible tiny scratches by plug-in port and a few other scratches that they claimed were caused by my Otterbox cover that was put on day one. Screen was perfect. They offered $110 less than my original offer for a few tiny scratches barely visible to naked eye. Crazy! Interesting reply. Why compare my 14 Pro to a 13 Pro? Ahhh... now web trade-in has deleted their post which clearly stated that they compared my 14 pro to a 13 pro rather than responding to my question of why they would do that. Compare apples to apples!
Date of experience: May 26, 2025
Reply from Web Trade-In LLC
Hi Bonnie,
Thank you for your feedback — we truly appreciate you taking the time to share your experience.
We’re sorry to hear you were disappointed with the revised offer. Please know that we follow a consistent and transparent grading process for all devices we receive. In your case, our team carefully inspected the phone and found scratches around the 4 sides of the housing — which we documented in a video and shared with you prior to updating the offer.
We completely understand how frustrating it can be when expectations don’t align, especially with a device that was well protected. That said, even with the noted wear, we offered a payment that was $10 higher than the highest quote listed on SellCell.com at the time for a good-condition iPhone 14 Pro — and you kindly accepted the revised offer. My apologies for the typo, and here is the video we previously sent you in email that we compared the price of good condition iPhone 14 Pro and offered you $10 more than the highest offer out there: https://product-image-bucket.s3.us-east-1.amazonaws.com/Bonnie's+iphone.mp4
We always aim to offer the most competitive pricing while applying fair and consistent grading standards for every customer. If you have any additional questions, would like to review the inspection video again, or prefer to have the device returned, we’re happy to help.
Thank you again for choosing Web Trade-In — your feedback is valuable to us.
Warm regards,
The Web Trade-In Team
Verified
Verified
Legitimate
Legitimate. Did the usual thing where these sites list higher prices than they want to pay. Then low ball you a little bit after they get your phone, it was expected. They took $50 off bc they said my mint condition phone was unlocked, but unlocked from T-mobile...so less valuable than I guess a unlocked phone bought directly from samsung.... kinda bs... but its always something. Other than that, these guys had good comms and sent the $ quickly via zelle.
Date of experience: May 19, 2025
Verified
Very easy … very fast payout
Very easy … very fast payout! Will use them again
Date of experience: May 18, 2025
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They are sharp and crisp with what they…
They are sharp and crisp with what they do and handle things. Simple.
Date of experience: May 23, 2025
Verified
Great experience and very fast pay out.
Great experience and very fast pay out.
Date of experience: May 20, 2025
Reply from Web Trade-In LLC
Hi Craig, Your feedback made our day—thank you for sharing your experience! We’re so glad you had a great one.
They paid $185 for my at&t financed…
They paid $185 for my at&t financed iPhone 14, other people were offering 120. Thanks a lot!
Date of experience: April 01, 2025
Awesome experience
Awesome experience. They paid 820 for my Verizon unlocked iPhone, no low ball as long as you send in device as described.
Date of experience: February 18, 2025
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Quick and easy trade in
Quick and easy trade in. Decent offer quick pay
Date of experience: December 16, 2024
Frustrating Experience with Unfair Pricing and Questionable Condition Assessments
I had an incredibly disappointing experience with this refurbisher, and I feel compelled to share it as a warning to others. I shipped them three iPads: two practically new M4 iPad Pros, each with fewer than five battery cycles, and a fifth-generation iPad Pro. I took great care to clean and pack each device myself, so I know they were in flawless condition when I sent them.
After waiting over a week, they finally inspected the devices, only to get back to me with revised offers, claiming that the iPads had scratches and downgrading them to a lower condition. This was shocking, considering the care I took before shipping. It’s hard not to feel suspicious about this sudden change in assessment, especially when they couldn’t provide any clear evidence of the supposed scratches.
To add insult to injury, they then applied today’s lower market prices, rather than honoring the original offer prices I received when I initiated the order. This means I’m losing at least $100 per device due to their pricing and condition changes. And getting in touch with them to resolve this has been a nightmare—they respond at a snail’s pace, sometimes taking more than a day to reply to each message, even if I answer immediately.
This entire process has left me feeling frustrated and let down. I’d strongly advise anyone to consider more trustworthy alternatives like GadgetPickup or BuyBackSurgeon, which seem to handle customer service and pricing with far more transparency and respect.
PS: I also want to highlight that this company went to great lengths to pressure me into removing my negative feedback from Trustpilot. They repeatedly offered me money in exchange for deleting my honest review. It felt extremely unprofessional and manipulative. While they are very skilled at justifying their actions, as evident in their detailed responses, I won’t stoop to their level by fabricating or distorting the truth. My experience speaks for itself, and I believe potential customers deserve to know what they might be walking into. Transparency matters more than any payout they might offer.
Date of experience: November 11, 2024
Reply from Web Trade-In LLC
Hi Ashwin,
Thank you again for sharing your feedback. I wanted to recap the key points from our recent email exchanges to resolve your concern:
1. You initially selected your device's condition as "Flawless", We shared a video explaining the scratches we found, please see the video URL here: https://product-image-bucket.s3.us-east-1.amazonaws.com/Ashwin's+video.mp4
2. We offered to return your device in its original condition and pay you an $15 as our way of showing appreciation for considering our service.
Please see screenshot URL here: https://product-image-bucket.s3.us-east-1.amazonaws.com/Ashiwin+email.jpg
3. Here is the payment screenshot since you did not want us to return it back to you: https://product-image-bucket.s3.us-east-1.amazonaws.com/Ashwin+Zelle.jpg
4. Your packaged was delivered on Nov 9 (Saturday), we emailed you right away, please see screenshot here: https://product-image-bucket.s3.us-east-1.amazonaws.com/delivered+on+Nov9.jpg
5. We processed your order and emailed you the details within 48 business hours, please see screenshot here: https://product-image-bucket.s3.us-east-1.amazonaws.com/processed+within+48+hours.jpg
We believe we have made every effort to ensure you have a positive experience with us.
However, we cannot grade it as flawless if we really find flaws on the device.
We appreciate your understanding and we will use your feedback to enhance our service.
Best regards,
Henry
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Wonderful experience
Wonderful experience! Better offer and customer service compared to Gazelle
Date of experience: October 25, 2024
Verified
Good Experience - 2x
Ended up selling two items to them, both went great, received promptly, found to be in conditioned as I had described, and paid promptly. Would do business again with them.
Date of experience: October 25, 2024
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They were prompt and honest
They were prompt and honest. Will use them again in the future if the need arises.
Date of experience: October 30, 2024
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I was stressed beyond belief but it’s…
I was stressed beyond belief but it’s truly legit. They communicated and let me know what was going on if I ask any questions,
Date of experience: October 18, 2024
Verified
Paid quickly and a good price for my…
Paid quickly and a good price for my iPhone 15 pro
Date of experience: October 15, 2024
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