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The flow of the site is seamless. Whoever designed your site did a great job. The details included with the products are very clear, plus some products have Helpful videos of the products use and clea... See more
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See what reviewers are saying
Invited
This is a great company! Excellent pricing on many items, and expensive on a few as well. It is unfortunate that they charge $99 a month if you join their free shipping program. Because of that fact a... See more
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I've been doing business with webstrant for 20 years and 11 restaurants, I placed an order on 6/16 /25 for a 1700.00 coffee brewer and canceled it 3 hours later. The unit was still in the warehouse.... See more
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We reordered a large number of a previous 2.5 oz. espresso cups order because of their quality, plus ordered the 3.5 oz. item of the same. We took advantage of the free shipping and are looking forwa... See more
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Company details
- #5 of 5 best companies in Restaurant Supply Store
- #4 of 4 best companies in Baking Supply Store
- #4 of 4 best companies in Bar Restaurant Furniture Store
- #2 of 2 best companies in Commercial Refrigeration
- #43 of 46 best companies in Food Products Supplier
- #2 of 2 best companies in Hotel Supply Store
About WebstaurantStore
Written by the company
Shop over 340,000 products from the largest online restaurant supplier and foodservice retailer!
Fulfilling millions of orders since 2004, WebstaurantStore provides the restaurant industry with commercial products to suit every need and budget.
Since its inception, WebstaurantStore has sought to serve restaurants and commercial businesses by researching upcoming trends and listening to customer feedback and reviews by chefs, restaurateurs, and business owners.
Offering restaurant equipment, refrigeration, disposables, janitorial products, bulk foods, and more, WebstaurantStore is your one-stop shop for wholesale supplies!
Based in Lancaster, PA. WebstaurantStore is the largest online restaurant supply store servicing professionals and individual customers worldwide. Their continuous growth and expansion is made possible by warehouse locations in Georgia, Kentucky, Maryland, Oklahoma, Pennsylvania, and Nevada.
WebstaurantStore’s Customer Solutions Specialists are trained on products to answer questions and give businesses the confidence needed to make an informed purchase. Whether you choose to contact via chat or by e-mail, you will be communicating with a real person whose top priority is to assist you!
Fulfilling millions of orders since 2004, WebstaurantStore provides the restaurant industry with commercial products to suit every need and budget.
Since its inception, WebstaurantStore has sought to serve restaurants and commercial businesses by researching upcoming trends and listening to customer feedback and reviews by chefs, restaurateurs, and business owners.
Offering restaurant equipment, refrigeration, disposables, janitorial products, bulk foods, and more, WebstaurantStore is your one-stop shop for wholesale supplies!
Based in Lancaster, PA. WebstaurantStore is the largest online restaurant supply store servicing professionals and individual customers worldwide. Their continuous growth and expansion is made possible by warehouse locations in Georgia, Kentucky, Maryland, Oklahoma, Pennsylvania, and Nevada.
WebstaurantStore’s Customer Solutions Specialists are trained on products to answer questions and give businesses the confidence needed to make an informed purchase. Whether you choose to contact via chat or by e-mail, you will be communicating with a real person whose top priority is to assist you!
Shop WebstaurantStore
Written by the company
- The Leading Distributor of Restaurant Supplies & Equipment
- Order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
Sign Up for a WebstaurantStore Plus Membership!
Get FREE Shipping on 200K+ Qualifying Products with Your Plus Membership!
As a Plus member, you can enjoy additional discounts on our already low prices for just $99 a month! Spend $29 or more on eligible Plus items and your order will arrive fast with priority processing. Start saving today!
Contact info
United States
- help@webstaurantstore.com
- webstaurantstore.com
3.8
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Invited
I was able to get the product I wanted…
I was able to get the product I wanted and needed. my last order came in 3 days.
Date of experience: July 06, 2025
Invited
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Invited
very simple and the price was right…
very simple and the price was right compared to other web sites
Date of experience: June 30, 2025
Reply from WebstaurantStore
Thank you for taking the time to share your experience shopping at WebstaurantStore, Ted!
I've been doing business with webstrant…
I've been doing business with webstrant for 20 years and 11 restaurants, I placed an order on 6/16 /25 for a 1700.00 coffee brewer and canceled it 3 hours later. The unit was still in the warehouse. I called the customer service center and they told me that when the unit was returned by there own shipping company I would be issued a refund, now it's a store credit. So it doesn't matter that I've been a loyal customer.
Date of experience: June 16, 2025
Reply from WebstaurantStore
Hi Michael, we would like to hear more about this so we can look further into it. Can you please send us your order number through the form we have sent here on TrustPilot?
Invited
Easy
Very easy to use and wide selection of products. However, I think the cost of the plus program is very steep. It’s cheaper to just pay the shipping.
Date of experience: June 29, 2025
Reply from WebstaurantStore
Thank you for sharing this, Shane. We appreciate your 5-star review and your feedback on the Plus program. Our Plus program is great for restaurants or businesses who buy in bulk or place frequent orders but may not suit every customers need.
Invited
The flow of the site is seamless
The flow of the site is seamless. Whoever designed your site did a great job. The details included with the products are very clear, plus some products have Helpful videos of the products use and cleaning. I had a nightmare of a time on another site that just left me with a major headache But not here got what I needed and it's on its way. Thank for your company's professionalism.
Date of experience: June 29, 2025
Reply from WebstaurantStore
Teresa, this is such great feedback, thank you! We greatly appreciate you taking the time to share your thoughts on our website and it's accessibility.
Invited
Easy to navigate website
Date of experience: June 29, 2025
Reply from WebstaurantStore
Thank you for your 5-Star review, Phillip! We appreciate you sharing your feedback using our website.
Invited
Helpful, easy, great products
Always my go to for the perfect item for me :)
Date of experience: June 28, 2025
Reply from WebstaurantStore
It's great to hear about your experience shopping at WebstaurantStore! We look forward to working with you again soon.
We purchased equipment from Webstaurant…
We purchased equipment from Webstaurant that was shipped by common carrier. The carrier was required to call our local person before delivery. The carrier did call, our person missed the call, and when he called back same day was unable to reach anyone. Instead, the carrier got permission from Webstaurant to have the shipment returned. We ended up paying for return shipping and, to add insult to injury, a 20% restocking fee. We will never purchase from this company again.
Date of experience: June 27, 2025
Reply from WebstaurantStore
Hi Doug, we would like to hear more about this so we can look further into it. Can you please send us your order number through the form we have sent here on TrustPilot?
Rating
Rating: ⭐⭐ (2 estrellas)
Title: Disappointed with customer service and delays
I placed an order for my food truck business and waited over a week with no clear update. Suddenly, I was told my order was canceled without warning — that’s very unprofessional. I never received the emails they claimed were sent. If I’m ordering for a business, there should be better communication and support. I hope they improve their customer service.
Date of experience: June 25, 2025
Reply from WebstaurantStore
Hi Arturo, we would like to hear more about this. Can you please send us your order number through the form we have sent here on TrustPilot? Our emails can sometimes end up in your spam folder, so please check there for any missing emails.
Product that came was junk
Product that came was junk. Had to jump through hoops to return. 20% restock fee for JUNK. I took store credit so they only kept the original shipping fee plus the return shipping fee. Never buy from them again!
Thanks for the reply. I spoke to two different people about this issue and what I stated above was the better of the two outcomes.
Date of experience: June 01, 2025
Reply from WebstaurantStore
Hi Anthony, we would like to hear more about this so we can look further into it. Can you please send us your order number through the form we have sent here on TrustPilot?
Invited
Good price on bulk 'kraut
Good price on bulk 'kraut, the Miracle Food~!
Date of experience: June 24, 2025
Reply from WebstaurantStore
Thanks for talking the time to leave a review, Francis! It's great to hear about your experience shopping in bulk on WebstaurantStore.
Invited
im paying 100 per month and i just got…
im paying 100 per month and i just got charged 7 dlls for shipping...
Date of experience: June 22, 2025
Reply from WebstaurantStore
We offer discounted or free shipping on a majority of the items we carry. There are a select number of larger pieces of equipment and furniture, as well as some additional food items that are exempt from the program completely due to the higher costs associated with transporting and packing heavy and temperature-sensitive foods.
rip-offs
placed an order, never got item, their website just runs you around in circles
Date of experience: June 13, 2025
Reply from WebstaurantStore
Hi Dave, we would like to hear more about this so we can look further into it. Can you please send us your order number through the form we have sent here on TrustPilot?
Invited
Could you please check the cake…
Could you please check the cake containers (dome and lids) before shipping them. I had some in my last order that was damaged. PLEASE check before shipped. Thanks!!!
Date of experience: October 11, 2024
Reply from WebstaurantStore
Hi Vivian, we apologize that your order included damaged cake containers. Can you please reach out to our Customer Solutions team at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat so we can resolve this for you?
Invited
This is a great company
This is a great company! Excellent pricing on many items, and expensive on a few as well. It is unfortunate that they charge $99 a month if you join their free shipping program. Because of that fact alone, it is hard to maintain a membership with them. Not all of us are large corporations who can benefit from that option. Some of us have small companies with much smaller and less frequent orders. I love the company, but I cant keep a membership at that cost.
Date of experience: June 20, 2025
Reply from WebstaurantStore
Hi Trisha, thank you for your review.
If your subscription costs within the 12-month period from enrolling in Plus exceed your total subscription savings (including shipping, subscription savings on select items, and other associated subscription savings) for that 12-month period, we will refund you the difference. This refund will be in the form of a store credit that can be used towards future purchases. Please note that you must be enrolled in Plus for the entire 12 month time period to be eligible for this guarantee.
Invited
Caution - in stock doesn't actually mean it
When ordering from this vendor, we have found that they are not truthful about actual stock levels. They will indicate something is in stock, actually knowing that it isn't. You won't know that until 2 business days after you place your order. Our experience was we originally selected next day shipping and their site says usually ships in one day. So, two days later they send a communication that the item wasn't in stock and it wouldn't ship until August from manufacture. So we cancelled the order as we didn't and couldn't wait that long. Two weeks later, they are still advertising the item in stock and when I contacted support to see if the item had come back into stock early, they confirmed that it was "not in stock, but we keep not in stock items in our warehouse as in stock on our site". Very dishonest!
Date of experience: June 19, 2025
Reply from WebstaurantStore
Hi Cliff, we apologize for these issues. I have shared this review with our Customer Solutions team and they will be in touch to resolve this.
Invited
SIMPLE PROCESS !he process was the easiest I've ever…
The process was the easiest I've ever encountered.....no this, no that, just a straightforward process and a reasonable price with free shipping!!
WOW!!
Date of experience: June 19, 2025
Reply from WebstaurantStore
We are so glad to hear about your experience shopping at WebstaurantStore, Warren! We look forward to working with you again soon.
Invited
Shipping cost is really high did not…
Shipping cost is really high did not realize that until after paying if I would have known I would of deleted my order. That is ridiculous cost more to ship tan to buy the product...
Date of experience: June 18, 2025
Reply from WebstaurantStore
Thank you, William, for your review. I understand your concerns regarding our shipping and handling charges. We calculate these fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.
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Reply from WebstaurantStore
Thanks for taking the time to leave a review, Rebecca!
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