Hi Rachel,
This is Dan, co-founder of WeatherPromise. First, I want you to know that we take feedback from our customers very seriously. We are a young company with a team that really cares. I reached out to you personally by email last week, but I haven’t heard back from you.
When we saw your feedback, we went back and looked at the WeatherPromise for your trip to Raleigh Durham. Of course we would love to hear from you directly. You can reply to my personal email I sent to you. But here is what we saw:
First, we did send you an email at 8:00 the day after your trip letting you know that we had watched the weather at the Raleigh Durham airport during your 5-day trip and saw that the weather had met our promise to you. This was before you got the email from Trust Pilot. Of course, it could always end up in spam depending on your settings.
Second, I personally double-checked our data for your trip. As you know, we promised you a refund if you had two rainy days. But you only had one rainy day: October 14th. Our data doesn't show any other day of your trip with rain during our coverage hours.
Just to make sure we aren't missing anything, we double checked our data against Weather Underground. They show exactly the same thing for your trip. Here is the link: https://www.wunderground.com/history/daily/us/nc/morrisville/KRDU/date/2023-10-11
Of course, we do want to know if we are missing something, so please let me know by replying to the email that I sent to you last week.
Thanks again,
Dan
Co-Founder of WeatherPromise
