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Shipping was fast, and customer service was super responsive when I had a question. Definitely recommend Waterfly to anyone looking for a high-quality, functional bag! Will be buying again!
Date of experience: February 22, 2025
Great product, great customer support and great return policy!
Date of experience: April 03, 2024
Date of experience: May 18, 2023
Reply from Waterfly
Thank you so much for your review and have a good day.
Ordered a bag. Took 2 weeks before I was told it wasn’t available. Asked for a refund. Week later and still no refund. Plus keep getting non-English emails. Not impressed. Wouldn’t recommend.
Date of experience: February 22, 2023
Iam very disappointed because from my order dated 26 sept 2022 until today 10 oct 2022 i still not yet received news from waterfly about my order, and they already take the money from my credit card , so i dont understand when my order will be sent to me
Date of experience: October 10, 2022
All good. Received my package in a timely manner and quite happy with the product.
Date of experience: August 04, 2022
Good product. Good Price. Good delivery. What more can i say?
Date of experience: July 23, 2022
Ordered a sling bag and would like to return. Contacted customer service through Chat and Email and got no responses. Really bad customer service!!
Date of experience: July 10, 2022
Love this company and their products. This is the 3rd front pack I’ve purchased and they are a hit!
Date of experience: July 08, 2022
Received product sooner than anticipated and it was better than expected. Good quality
Date of experience: July 05, 2022
Conform product, recieved it in time and good conditions
Date of experience: June 07, 2022
Reply from Waterfly
Thank you for loving it.
There was zero communication when I sent an email when the website stated they would respond within 24 hours. The produce was ok. Made of cheap materials. However, there is no protection for electronic devices, which was very disappointing.
Date of experience: February 26, 2022
I placed an order with Waterfly on January 22, 2022. I received an email confirmation immediately. Since then I've received nothing - no notification of shipment, no notification of delays, no estimate of delivery time...nothing. Was my order lost? I hope not because my credit card was charged immediately. This does not reflect well on Waterfly. I regret ordering from them.
Date of experience: January 30, 2022
Tried contacting someone when my order was placed and my email was blocked by their server.
Also it's been a week and no update on my order.
Don't have much confidence I'll receive my order.
Date of experience: January 12, 2022
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