Warby Parker Reviews 171

I am not a customer as of yet but will agree with the negative reviews about customer service. The online set up is intrusive before servicing. They have you to click on links to get your contact information without any resolve. It all, ALL leads to "ShOP ONLINE" or a centralized customer service location that will not help unless they get your contact/personal information. I then trick the call center to have a store staff member to return my call in order to get simple general questions answered before I submitted any info or traveled to the location. I info I received was enough for me to know they could not help me with my prescription needs. But...... I had to go through all of that to protect my personal info just to get the companies general info.
They loose 3 stars because I had to do all of that.

Date of experience: July 08, 2025

I liked the store, the selection, and the staff. I do NOT like the customer service menu and answerers. I tried to call to ask for an itemized bill for insurance. I called the number listed for the office, but finally got the main office after shouting representative multible times. Finally I got a person who said he would email an itemized receipt. Got it. Still not itemized. Trying to figure out if it is worth it to try again. A brutal experience!

Date of experience: July 07, 2025

A friendly face delivering lies and delays.
The decision to use Warby Parker has been a poor one.

1. I was forced to drive 45 minutes to a retail store to get a proper measurement as the app was completely busted in this regard.

2. Delivery of first pair of glasses was delayed without notice or explanation. After hassling the text support, I was told my glasses had to be remade.

3. I finally received the glasses and the right lens was nearly falling out of the frame.

4. Drove 45 minutes to a retail store again where I was told they have to be remade again.

5. For some dumb reason, we decided to get sun glasses.

6. Now my sunglasses are in endless delay as well with no notification, and support won’t answer. The phone just disconnected repeatedly.

I’m over it!

Date of experience: June 23, 2025

I have really enjoyed my glasses and have had them for years. I just ordered contact lenses from them, and unlike other sites, like Lens.com, they do not charge hidden fees at checkout.

Date of experience: June 16, 2025

A 3 Ring Circus.. I ordered glasses and supplied my prescription. Warby emailed and asked for my pupillary distance number (PD). I replied and sent the PD from my optician by email. 1X
Warby emailed again and asked for my pupillary distance number (PD). I sent it by email - Second time..
Warby asked for my pupillary distance number (PD). I sent it by email - Third time..
Warby asked for my pupillary distance number (PD). I sent it by email for the 4th time, and in the email I also asked how much extra it would cost for progressives.
I FINALLY had to wait on hold on the phone to get them to acknowledge the PD and to answer my 'cost of progressives' question..
I got a total, and told the gal that I would be calling with a different credit card..
Then the emails began... 'Your card was declined.." Your card was declined.." Your card was declined..".. In other words, everything I told that gal about providing a different card number in a day or so, was never noted..
If their admin capabilities are this abysmal.. I wondered.. how are their glasses??
SO I looked online.. OMG.. And cancelled the order.. But just to be sure, I'm on the phone with my bank right now to BLOCK any attempts by Warby Parker to charge my card.. Just in case the final missive also gets ignored...

Date of experience: June 14, 2025

We selected five try on at home frames to be sent to us and in a matter of days it says the box was returned before it even arrived! Tracking it doesn’t even show it shipped anywhere and of course nobody from customer service has written back.
You know, in a way I’m glad we never got the chance to actually spend money, because after this experience and after reading these horrible reviews, I think I’ll just look elsewhere.

Date of experience: June 10, 2025

The e-commerce site is jank and they’re a bit shady around returns/cancellations/and address changes.

They make you do every change through a customer service agent. The agents have little authority and there are lots of communication/language barriers.

They sent me at-home try on which I didn’t request, and sent it to the wrong address. I tried to change cancel the order and they couldn’t do it. I’m getting charged for a at-home try that I didn’t order and that’s not being sent to my home. They basically said well too bad it’s too late to cancel.

I purchased an order just before this and they said I didn’t have a prescription even though I got my prescription in-store with them. I tried to download prescription from the warby site, to upload to warby site, and to buy glasses from them, and they couldn’t retrieve my prescription. The site is really poorly designed and for an online store it should be easier to make changes immediately after an order, just work on providing a better user experience for the online store. I don’t think I’ll buy from them again after this. Profit maximization got there priorities all messed up, and frankly the user experience is so tedious I’d rather just buy from Costco.

Date of experience: May 23, 2025

Customer service over the phone does try to help when they can, hence two stars instead of one. But going into the store versus what they end up doing online with your order is F*CKED. I had 3 different orders - two pairs of eyeglasses, with one clip attachment. I was supposed to be charged for one pair with one credit card, and the other pair and clip attachment was supposed to be charged on the other credit card - pretty straightforward. But what happened in reality is partial charges on each order between the two different credit cards.

There seems to be NO corroborating communication with what happens to your order after you leave the store. I love looking and trying on potential glasses in store, but this experience makes me not want to buy from them because how can I TRUST them to get my order right??

If they cleaned up their after-sale process, Warby Parker could actually be as good as they've marketed their brand to be. But, for now, as far as my most recent experience, it's semi-trash.

Date of experience: May 05, 2025

The selection is on point. The service is excellent. The quality is the absolute worst. I purchased 2 pairs of glasses and both pairs give me a headache. They did not measure properly. They would not fix the lenses. They would not make any adjustments whatsoever. I am out $700. Terrible follow up. I got better quality at Lens Crafters.

Date of experience: February 11, 2025

A defect in coating caused it to peal from the lense and because its just slightly over one year, Warby Parker said “tough luck”. So our $500 glasses are trash and they don’t give a #%^*+. I have spent thousands of dollars on WP glasses over the years. They will not get one more red cent out of me. Terrible business practice.

Date of experience: April 25, 2025

I have ordered glasses from many companies two of which were Target Optical and RayBan. There have been situations arise where I have had to return my glasses and the process is excruciating. With Warby Parker I got in touch with their customer service (on chat - which other companies is mainly just a robot) and they got my problem fixed (which was not their fault) in less than 10 minutes. They are even allowing me to wait to return my current glasses until the new one's get here at no extra charge. Their customer service is fantastic.

I have also had nothing but great experiences when it comes to their at home try-on program.

Only reason I am giving 4 stars is because I have not had a chance to wear and use their glasses yet.

Date of experience: April 11, 2025

Not sure how $100 can be considered affordable for glasses when $7 glasses exist elsewhere. Their glasses aren't any more special than the actual affordable brands.

Date of experience: January 05, 2025

Warby Parker participates in spam email advertising. Block the email and they just use another address.

Date of experience: March 30, 2025

Terrible customer service. Glasses didn’t arrive in time as promised then they refused to ship them (having said they would). They then promised to keep them in store for me until an agreed collection date, but when I went to get them they’d got rid of them. They then tried saying they’d already refunded me (they hadn’t), then when they did actually refund me they didn’t refund me enough. When I asked them to rectify this they wrote “We are not able to refund any additional funds at this time.
All refunds have already been processed. I apologize for any discrepancies.” Pretty unbelievable!

Date of experience: March 08, 2025

The Old Town Alexandria Virginia shop on King Street is amazing. Three, maybe five years now it's been my go to. This time, I'd just received my new Joaquin glasses in the mail and I went to the store where Diana sized them for me.

From the get go, the experience was outstanding. I didn't get the name of the guy who greeted me at the shop door, but he took my email and got me in the queue. That meant the hyper-aggressive who tried to line-jump actually had to wait her turn; and Diana was super diplomatic about preserving the rule of the queue. First come, first served, even in a town like Alexandria, Virginia, where privilege rules.

When she started working on sizing my frames Diana was clearly fully and positively engaged in her craft. While I'm happy to shop on line, this kind of brick and mortar experience makes all the difference, and it's the reason I keep relying on Warby Parker for my glasses. Thanks, Diana; thanks guy at the front door!

Date of experience: March 21, 2025

INVENTORY ALL WRONG AND OUT OF DATE!
I visited a few places in New York city and their inventory is all wrong! On the phone they say they have particular sunglasses at the store on display and in the inventory, but when I visit they did not have the pair I was looking for!

Date of experience: March 19, 2025

so wanted this to be a less expensive alternative...unfortunately, it's more a get what you pay for disappointment. The frames are not designed to fit any human face...and that's if you happen to live somewhere near a WP store. Despite countless visits, there's no way to make WP frames fit an actual human face. I can not imagine the horror of depending entirely on online delivery. But I'm sure the founders and early investors made lots of money, and well, let's face it...that's where were are now.

Date of experience: February 06, 2025

I have used WARBY alot. Last 3 pair of glasses were from them. Progressive/Transitions. Love the convenience. However, I have come to the conclusion that they are cheaper because they use crappy lenses. I just bought a pair of glasses from a regular optician and got high end lenses. The difference is stunning. The cost is 50% more…..but stunning.

Date of experience: March 13, 2025

If I could give Warby Parker a negative 10, I would. One star is MUCH too generous!!! DO NOT buy from Warby Parker, unless you're okay with throwing your money away for nothing! I paid $345 and have been waiting for my glasses for almost 3 weeks now. The whole "7-10" days until you get your order is a bald-faced lie!!! And when I try to contact them for help, I get NO help!!! No one can seem to figure out the issue with my order and at one point, I was told that I didn't have an account, muchless an order (even though I have an order #)!!!! I've complained to Paypal (who I purchased the glasses through), so hopefully I will get my money back, though not expecting that to happen! In an economy where $345 is like $10,000 to many of us who are struggling to just afford groceries, this is yet one more company scamming the American people!! So pissed!!!!!!!!!!!!

Date of experience: March 03, 2025

Do the right thing, unsubscribe people when they request it.
By now it must be more than 7 times I clicked the unsubscribe link in the past three months. Yet I am still getting unwanted marketing materials from you I never signup for .
You are tarnishing your brand & business.
Unsubscribe me for the last time.

Date of experience: January 12, 2025