Company shipped the bike out in a timely manner. Communication until delivery was great. Still waiting to hear back from support about not being able to adjust the tire size and missing throttle adjus... See more
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Fast turn around, bike works perfectly. Very heavy but I knew that before purchase. Love it. CS reps also in the FB group fast to respond to customers, never saw something like that in the e-bike spac... See more
Packed well but still FedEx managed to crack my battery housing and scuffed my display although the Wallke folks seem to think there is another film to pull off yet there isn’t. Not totally sure what... See more
Terrible customer service. Still have NOT received the charger I purchased several weeks ago. I have also contacted customer service by email and got a message stating that someone was working on find... See more
Company details
- #27 of 34 best companies in Bicycle Store
- #16 of 22 best companies in Bike Accessories Store
- #65 of 77 best companies in Sporting Goods Store
Written by the company
The World shutting down has temporarily brought the travel industries to a standstill, however, at the same time spawned an insatiable desire for the eBikes! Wallke could not have picked a better time to bring our excellent products to the American Marketplace. Wallke was born out of a desire to create the most high-end yet affordable eBike on the market.
Contact info
8950 Toronto Ave, 91730, Rancho Cucamonga, CA , United States
- (202) 415-1676
- Sales@wallkeebike.com
- wallkeebike.com
Replied to 51% of negative reviews
Typically takes over 1 month to reply
Excellent communication and keeping me…
Excellent communication and keeping me updated. They reviewed my order and refunded a $300 discount I failed to take with my order.
Date of experience: June 20, 2025
Quick service, excellent bike
Fast turn around, bike works perfectly. Very heavy but I knew that before purchase. Love it. CS reps also in the FB group fast to respond to customers, never saw something like that in the e-bike space before.
Date of experience: June 20, 2025
Company shipped the bike out in a…
Company shipped the bike out in a timely manner. Communication until delivery was great. Still waiting to hear back from support about not being able to adjust the tire size and missing throttle adjustment in advanced settings. Lube my bike tho!!
Date of experience: June 17, 2025
Had an issue and the parts are on the…
Had an issue and the parts are on the way. Hopefully that fixes my bike.
Date of experience: May 22, 2025
Communication, speed, and professionalism
There was a little mixup with what was advertised and what was in stock, but the team at WALLKE were quick to explain clear to communicate and get things figured out without slowing down the ordering process.
Date of experience: May 24, 2025
E-bike is great but the sales…
E-bike is great but the sales department is the very worst it could possibly be
Date of experience: May 29, 2025
Customer service is horrid
Customer service is horrid! The so called tech's are idiots who give terrible advice on how to fix things.
Date of experience: May 29, 2025
The H7 is everything it supposed to be
The H7 is everything it supposed to be. Bike arrived unscratched and working great. Easy assembly. I couldn't be more satisfied. Thank you.
Date of experience: May 29, 2025
Appreciate the bike
Appreciate the bike! Easy to step through! 1 battery easily takes me the 40 miles to my in law's house. Then recharges much faster then my older e-bike.
Date of experience: May 22, 2025
As a 6 foot 300lb man
As a 6 foot 300lb man, this bike is it. It still reaches the advertised top speed and can haul my fat butt up very steep hills at 15mph.
I put some pegs on the back so I can take my boy for a ride sometimes. He loves it.
I've let a bunch of people try it out and I'm pretty sure I not only bought one for myself but I've sold at least 3 others with them just trying it out
Super fun, super enjoyable
Totally worth it
Date of experience: May 28, 2025
Excellent attention in any consultation
Excellent attention in any consultation
Date of experience: May 28, 2025
Good bike.
Shipping was fast, the bike arrived in good condition. I don't like the full throttle it makes it too easy to "whiskey throttle" the bike, I asked if the throttle could be changed to the older split style but was told no. The rear shocks are a good upgrade but with no tool to adjust them with. One of the biggest hassles is the rear basket !!! You can put the rear seat on easily so why can't the rear basket be just as simple ????
Date of experience: May 26, 2025
It seems like a great bike . I have only used it for 3 days
It seems like a great bike . I have 30 miles on it. Battery hasn’t come off of full. I think it’s going to be a good bike. I think in a few weeks I will be talking about the bike with pride. Thanks
Date of experience: May 23, 2025
Love the bike!
Really impressed with the bike and love it! Luckily fedex didn't damage it shipping it upside-down but the bike is fun, battery lasts a long time, and overall quality feels nice, I get asked about it all the time and everyone seems to want one
Date of experience: May 22, 2025
Absolutely beautiful bike the only…
Absolutely beautiful bike the only reason for the 4 stars is it's alittle Jerky . If the throttle was less forgiven it would be Absolutely perfect but all and all great job wallke !
Date of experience: May 21, 2025
Customer service could be better
I cannot get the basket that came with this bike, to Mount on this bike. After contact and customer service they sent me a video on how to mount it. But the video wouldn't open. So they sent me another video, which also wouldn't open. So the issue has not been resolved and I just assume that I cannot use the basket that came with the bike. But I also cannot use the bag that came with the bike. Because the Velcro is too short by about 3 in. I love the bike, I love riding it. But their customer service could use a little tweaking.
Date of experience: May 18, 2025
Wallke h7 AWD
I gave a 4 because I had small damage on my bike due to transportation ,,,but Kelly fix everything , took care of me and alway ask if everything was ok .
For the service and most of all Kelly I would give her a 5 stars 🌟.
Like the bike a lot ,go Wallke go 👌
Date of experience: May 19, 2025
Wallke has met my needs!
Wallke x3 pro is basically the best Ebike on the road for the money. I ordered an extra battery charger and it showed up well packaged and in great shape. Get a Wallke and you certainly won't regret it.
Date of experience: April 21, 2025
Ride like there No Tomorrow
The H9 Feels very good Too Ride. I Bought it for Long Distance. Waiting for the battery charger for second battery.I am Retiring soon.So I will be trying to go 100miles on it each time I ride it. We have some of long trails and Beautiful They Are Call Great Allegheny Passage Trails on East Coast.Very Nice Ebike Love the long wheel base. I Think 🤔 Some were in future up grade computer programming to sentences to get into different setting changes and 60v system.
Date of experience: May 11, 2025
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