Wallke Ebike Reviews 637

TrustScore 4 out of 5

4.1

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Review summary

Reviewers had a great experience with this company. Many consumers appreciate the timely delivery and clear communication throughout the shipping process. The e-bikes are often described as powerful, stable, and comfortable, with long-lasting batteries. Several consumers have highlighted the responsive customer service, particularly mentioning quick responses and helpful support in resolving issues. However, some people have reported issues such as receiving damaged products or missing parts, and experiencing delays in shipping. A few consumers have expressed dissatisfaction with the customer service, citing slow response times and unhelpful advice. There are mixed opinions regarding the clarity and accuracy of assembly instructions, as well as some concerns about specific components like throttles and rear baskets.

Based on reviews, created with AI

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Rated 5 out of 5 stars
Verified

Company shipped the bike out in a timely manner. Communication until delivery was great. Still waiting to hear back from support about not being able to adjust the tire size and missing throttle adjus... See more

Rated 5 out of 5 stars
Verified

Fast turn around, bike works perfectly. Very heavy but I knew that before purchase. Love it. CS reps also in the FB group fast to respond to customers, never saw something like that in the e-bike spac... See more

Rated 4 out of 5 stars
Verified

Packed well but still FedEx managed to crack my battery housing and scuffed my display although the Wallke folks seem to think there is another film to pull off yet there isn’t. Not totally sure what... See more

Rated 1 out of 5 stars
Verified

Terrible customer service. Still have NOT received the charger I purchased several weeks ago. I have also contacted customer service by email and got a message stating that someone was working on find... See more


Company details

  1. #27 of 34 best companies in Bicycle Store
  2. #16 of 22 best companies in Bike Accessories Store
  3. #65 of 77 best companies in Sporting Goods Store

Written by the company

The World shutting down has temporarily brought the travel industries to a standstill, however, at the same time spawned an insatiable desire for the eBikes! Wallke could not have picked a better time to bring our excellent products to the American Marketplace. Wallke was born out of a desire to create the most high-end yet affordable eBike on the market.


Contact info

4.1

Great

TrustScore 4 out of 5

637 reviews

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Replied to 51% of negative reviews

Typically takes over 1 month to reply


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Rated 5 out of 5 stars
Verified

Quick service, excellent bike

Fast turn around, bike works perfectly. Very heavy but I knew that before purchase. Love it. CS reps also in the FB group fast to respond to customers, never saw something like that in the e-bike space before.

Date of experience: June 20, 2025

Rated 5 out of 5 stars
Verified

Company shipped the bike out in a…

Company shipped the bike out in a timely manner. Communication until delivery was great. Still waiting to hear back from support about not being able to adjust the tire size and missing throttle adjustment in advanced settings. Lube my bike tho!!

Date of experience: June 17, 2025

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Rated 5 out of 5 stars
Verified

Appreciate the bike

Appreciate the bike! Easy to step through! 1 battery easily takes me the 40 miles to my in law's house. Then recharges much faster then my older e-bike.

Date of experience: May 22, 2025

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Rated 5 out of 5 stars
Verified

As a 6 foot 300lb man

As a 6 foot 300lb man, this bike is it. It still reaches the advertised top speed and can haul my fat butt up very steep hills at 15mph.

I put some pegs on the back so I can take my boy for a ride sometimes. He loves it.

I've let a bunch of people try it out and I'm pretty sure I not only bought one for myself but I've sold at least 3 others with them just trying it out

Super fun, super enjoyable

Totally worth it

Date of experience: May 28, 2025

Rated 5 out of 5 stars
Verified

Good bike.

Shipping was fast, the bike arrived in good condition. I don't like the full throttle it makes it too easy to "whiskey throttle" the bike, I asked if the throttle could be changed to the older split style but was told no. The rear shocks are a good upgrade but with no tool to adjust them with. One of the biggest hassles is the rear basket !!! You can put the rear seat on easily so why can't the rear basket be just as simple ????

Date of experience: May 26, 2025

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Rated 5 out of 5 stars
Verified

Love the bike!

Really impressed with the bike and love it! Luckily fedex didn't damage it shipping it upside-down but the bike is fun, battery lasts a long time, and overall quality feels nice, I get asked about it all the time and everyone seems to want one

Date of experience: May 22, 2025

Rated 3 out of 5 stars
Verified

Customer service could be better

I cannot get the basket that came with this bike, to Mount on this bike. After contact and customer service they sent me a video on how to mount it. But the video wouldn't open. So they sent me another video, which also wouldn't open. So the issue has not been resolved and I just assume that I cannot use the basket that came with the bike. But I also cannot use the bag that came with the bike. Because the Velcro is too short by about 3 in. I love the bike, I love riding it. But their customer service could use a little tweaking.

Date of experience: May 18, 2025

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Rated 4 out of 5 stars

Wallke h7 AWD

I gave a 4 because I had small damage on my bike due to transportation ,,,but Kelly fix everything , took care of me and alway ask if everything was ok .
For the service and most of all Kelly I would give her a 5 stars 🌟.

Like the bike a lot ,go Wallke go 👌

Date of experience: May 19, 2025

Rated 5 out of 5 stars
Verified

Wallke has met my needs!

Wallke x3 pro is basically the best Ebike on the road for the money. I ordered an extra battery charger and it showed up well packaged and in great shape. Get a Wallke and you certainly won't regret it.

Date of experience: April 21, 2025

Rated 5 out of 5 stars
Verified

Ride like there No Tomorrow

The H9 Feels very good Too Ride. I Bought it for Long Distance. Waiting for the battery charger for second battery.I am Retiring soon.So I will be trying to go 100miles on it each time I ride it. We have some of long trails and Beautiful They Are Call Great Allegheny Passage Trails on East Coast.Very Nice Ebike Love the long wheel base. I Think 🤔 Some were in future up grade computer programming to sentences to get into different setting changes and 60v system.

Date of experience: May 11, 2025

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