vtoman Reviews 290

Reply from vtoman

3 hours ago

Dear Customer,

Hello! Thank you very much for sharing your in-depth and trusting experience with the Vtoman Jump 1800!

The original intention behind the design of the Jump 1800 was to break the geographical restrictions of electricity and give users true ‘power freedom.’ It is not only a backup power source, but also a powerful tool for expanding your work boundaries and ensuring the certainty of your life.

Based on your planned heavy-duty applications (table saw/mitre saw), we’d like to share a professional tip: while the Jump 1800 has powerful output capabilities, when starting high-impact motors (such as large saws), we recommend checking whether the device’s startup peak power is within the Jump 1800’s capacity range (typically, operating power is much lower). Understanding the device parameters in advance will make your use more seamless. The Vtoman team is always happy to provide technical support.

Once again, thank you for choosing Vtoman and trusting the Jump 1800 to integrate into your key life scenarios! We firmly believe that reliable energy is the foundation of creativity. We look forward to witnessing you complete more amazing projects with the support of power freedom!

Best regards,
Vivi

Reply from vtoman

4 days ago

Dear Customer,

Thank you for your review.

In order to assist you more effectively with after-sales matters, we need to confirm the specific channel through which you made your purchase. Unfortunately, we are currently unable to link your order record to your review information, so we cannot determine where you made your purchase.

Please update your review to include the purchase channel:

If you purchased it from our official website (https://vtoman.com/), please note “purchased from the official website” in your review. Additionally, please send your order details to our official customer service email: contact@vtoman.com. We will prioritize your request and immediately follow up with a solution.

If you purchased through other channels, please contact the original purchasing platform to initiate the after-sales service process.

Providing this information is crucial for us to identify the issue and provide you with an accurate solution. We commit to fully following up and providing you with a satisfactory resolution.

We look forward to your response!

Best regards,
Vivi

Reply from vtoman

4 days ago

Dear customer,

Please add some key info in your review: Where did you buy this Jump 1500? This is super important for us to figure out what happened.

You may update your review to specify whether you purchased it from our official website https://vtoman.com/. If so, please note “Trustpilot” and send an email to our official customer service email address: contact@vtoman.com. We will prioritize your request and immediately follow up on your return and repair matters. We will ensure you receive a return label and resolve your issue as soon as possible.

If you purchased it through other channels, you need to contact the original purchasing platform to initiate after-sales service.

We commit to fully following up and providing you with a satisfactory solution. We look forward to hearing from you!

Best regards,
Vivi

Reply from vtoman

Jun 25, 2025

Dear Customer,

Thank you for reaching out and sharing your concerns with us. We sincerely apologize for any confusion regarding our shipping policy to Northern Ireland.

While Northern Ireland is part of the UK, we currently face logistical challenges that temporarily prevent us from delivering to this region. We completely understand your disappointment, especially since you’ve successfully received our products in the past.

If you’ve previously emailed us at contact@vtoman.com and haven’t received a response, we kindly ask you to resend your email with "Trustpilot" in the subject line. This will help us prioritize your request and address it as quickly as possible.

We truly value your patience and understanding, and we’re committed to improving our services to better meet your needs in the future. If you have any further questions or need assistance, please don’t hesitate to contact us.

Best regards,
Vivi
VTOMAN Customer Service Team
https://vtoman.com/

Reply from vtoman

Jun 16, 2025

Dear Customer,

Hello! Thank you for sharing your feedback with us. We are deeply concerned about your shopping experience and have immediately reviewed the relevant records to gain a more accurate understanding of the situation.

According to our system records:

Our customer service team provided you with complete order logistics information as early as May 30, with records available via email and in-app messages. After you reported placing the wrong order, we immediately contacted UPS to intercept the package and simultaneously reminded you via email to directly contact UPS to refuse the package still in transit, to avoid the return process after signing for it.

We understand your concerns about the order, but the situation you described differs from our service records. If you require further assistance, please provide more details, and we will prioritize verifying and resolving the issue for you.

Once again, thank you for your patience. We value the trust of every customer.

Best regards,
Vivi

Reply from vtoman

Jun 9, 2025

Dear Customer,

Thank you for taking the time to provide us with feedback again. We sincerely apologize for the unsatisfactory service experience you encountered during our previous communication.

We have received your valuable feedback and will use this as an opportunity to focus on improving the quality of our customer service communication.

Your feedback is the driving force behind our progress. If you have any further questions, please feel free to contact us at any time, and we will be happy to assist you.

Once again, thank you for your understanding and support!

Best regards,
Vivi

Reply from vtoman

Jun 9, 2025

Dear Customer,

Thank you for your five-star review and valuable feedback! Regarding the issue of cable length, we are already considering optimization solutions—in fact, similar suggestions have been raised by other customers in the past.

Your usage feedback is of great importance to us, and we will carefully evaluate this improvement direction. Once again, thank you for your support! If you have any questions, please feel free to contact us at contact@vtoman.com, and we will be happy to assist you!

Wishing you a pleasant experience!

Best regards,
Vivi

Reply from vtoman

Jun 9, 2025

Dear Customer,

Hello!

We take every consumer's feedback very seriously. However, since you did not provide specific order information, product model, or details of the malfunction, we are currently unable to directly verify the situation you described. To ensure your rights and interests, we sincerely recommend that you contact our customer service email: contact@vtoman.com与我们取得联系, so that our professional team can verify and handle your case:

We always prioritize product quality and customer satisfaction. All after-sales requests are processed through a standardized procedure. If you can provide more details, we will prioritize your case and disclose the results (with privacy information omitted).

Thank you for your understanding and support!

Best regards,
Vivi

Reply from vtoman

Jun 6, 2025

Hello

Thank you very much for your kind review, your support and affirmation means a lot to us! It will inspire us to provide a better experience for every customer. We will continue to work hard to ensure that you and our other customers receive better service and products in the future.

If you have any questions, please feel free to contact us at contact@vtoman.com, we will be happy to serve you!

Finally, we wish you a happy life!

Best regards
Vivi

Reply from vtoman

Jun 6, 2025

Dear customer,

Thanks for reaching out. We’ve checked our system and don’t currently see a duplicate charge for your battery order.

Could you please:

Check if both charges are still pending in your bank account

Send us a screenshot if you still see two charges (you can hide sensitive info) to contact@vtoman.com.

We’ll keep investigating on our end and update you by Jun. 9.Let us know if you have any other questions.

Best regards,
Vivi

Reply from vtoman

Jun 6, 2025

Dear Customer,

Thank you for your feedback. We understand your concerns.

Please note that we are an independent website: https://vtoman.com/, and are not affiliated with the official Amazon store. Therefore, we are unable to directly handle after-sales issues for products purchased through Amazon.

If you have any future needs, we recommend that you purchase from our channel, and we will be happy to serve you. If you have any other questions, please feel free to contact us at any time.

Best regards,
Vivi

Reply from vtoman

May 29, 2025

Hello,

Thank you for your love and support for VTOMAN products! We understand your expectations for after-sales service.

Regarding the purchase channel, we recommend that you purchase through the VTOMAN official website (https://vtoman.com/) to ensure that you enjoy genuine product protection and perfect after-sales service. Sales on the eBay platform are independent of us, so we cannot directly handle orders or after-sales issues on the platform.

I hope your problem can be solved as soon as possible, and I wish you a happy life!

Best regards,
Vivi

Reply from vtoman

May 24, 2025

Dear Customer,

Thank you for your patience and for sharing the update regarding your order. We sincerely apologize for the inconvenience caused by the separate shipment—this is due to the product’s size and weight, which typically requires us to dispatch it separately from the power station.

We regret any confusion this may have caused and appreciate your understanding. To improve transparency, we’ll add a clear notice about separate shipments on our website to avoid similar situations in the future.

Thank you again for your support, and we hope you enjoy your Vtoman products!

Best regards,
Vivi

Reply from vtoman

May 24, 2025

Dear Customer,

Thank you for your patience. Our customer service team has shared the shipping details with you via email earlier today—please check your inbox (and spam/junk folder, just in case) for the tracking information.

We sincerely apologize for the inconvenience caused by the separate shipment—this is due to the product’s size and weight, which typically requires us to dispatch it separately from the power station.

We regret any confusion this may have caused and appreciate your understanding. To improve transparency, we’ll add a clear notice about separate shipments on our website to avoid similar situations in the future.

Thank you for your support!

Best regards,
Vivi

Reply from vtoman

May 24, 2025

Dear Customer,

Thank you for your patience and for sharing the update regarding your order. We sincerely apologize for the inconvenience caused by the separate shipment—this is due to the product’s size and weight, which typically requires us to dispatch it separately from the power station.

We regret any confusion this may have caused and appreciate your understanding. To improve transparency, we’ll add a clear notice about separate shipments on our website to avoid similar situations in the future.

Thank you again for your support, and we hope you enjoy your Vtoman products!

Best regards,
Vivi

Reply from vtoman

May 19, 2025

Dear Customer,

We are very sorry to bring you such a bad experience and make you feel that our customer service is in vain, we feel deeply guilty.

We take every customer's question and feedback very seriously, in order to help you solve the problem more efficiently, please tell us the order number (if you have already purchased our products). If you have not yet purchased the product, please explain the details of the situation, such as the content of your inquiry when you contacted us, and the problem you expect to solve, etc. We will immediately arrange for someone to contact you.

We will give you a satisfactory answer and solution as soon as possible. Once again, we sincerely apologize for the inconvenience caused to you, and hope you can give us a chance to make up for it.

Best regards.
Vivi

Reply from vtoman

May 14, 2025

Hello,

Thank you very much for your kind review, your support and affirmation means a lot to us! It will inspire us to provide a better experience for every customer. We will continue to work hard to ensure that you and our other customers receive better service and products in the future.

If you have any questions, please feel free to contact us at contact@vtoman.com, we will be happy to serve you!

Finally, we wish you a happy life!

Best regards
Vivi

Reply from vtoman

May 14, 2025

Dear Customer.

Greetings!

Thank you for your patience and sincerely apologize for the trouble we have caused you. We have verified your order and are now updating you on the latest status:

Jump 1800 has been shipped

Your Jump 1800 was shipped yesterday via UPS and the tracking number was resent to you today.

We apologize for any confusion that may have been caused by the solar panels that were previously sent out first as a stopgap measure to avoid you having to wait a long time.

If you still wish to return the product, please let me know by updating your comment here and I will take care of it for you as soon as possible.

Thank you again for your understanding and support! Vtoman will continue to optimize the service experience and live up to your trust.

We wish you the best of luck!
Vivi

Reply from vtoman

May 6, 2025

Dear Customer:

Greetings!

Sincerely thank you for taking the time to feedback product issues to us, we apologize.

We were unable to respond to your message in time because we were on vacation during the May Day holiday, and all of our staff were on vacation, which caused a delay in the communication process. However, please don't worry, we have already informed the after-sales department of your order information, and they will handle it for you as soon as possible.

We are aware of the importance of product quality and after-sales service for our customers, and we will solve your problems with a positive and responsible attitude to give you a satisfactory answer. If you have any questions or new needs in the waiting process, please feel free to contact us, our customer service staff will be happy to serve you.

Again, we apologize for the inconvenience caused to you, thank you for your understanding and support.

Best regards.
Vivi

Reply from vtoman

Apr 27, 2025

Dear Customer

Greetings! Thank you for taking the time to provide us with feedback on this issue that has been troubling you. It is not our intention to bring you such a bad experience.

At the first time, we made detailed inquiries and investigations to the relevant personnel in charge of the email push system. According to the normal process, we only send product information, special offers and other emails to customers who have clearly subscribed to our services. In order to solve your problem as soon as possible, we sincerely hope that you can contact us through our official after-sales email [contact@vtoman.com]. (In the email, you only need to briefly describe the situation you encountered, and attach a screenshot of the interface where you received the spam email, etc.) We will verify it as soon as possible.

We look forward to your email and will do our best to solve the problem for you.

Best regards,
Vivi