Vogueen Reviews 82

Reply from Vogueen

Jun 20, 2025

Hi Matilda,

You totally get us — it’s always the little details! 😄
We spent a lot of time making sure the buttons feel just like the originals, so hearing that you noticed and loved it really means a lot.

Thank you for sharing your feedback — we’re so glad you’re loving your case, and we hope it keeps bringing that satisfying “click” every time you use it! 💛

All the best,
The Vogueen Team

Reply from Vogueen

Jun 20, 2025

Hi Thomas,

Wow — your review just made our day! 🙌
We’re beyond thrilled to hear that the case felt like a total game-changer for you. Sleek, stylish, chic… you just described our dream combo! 💫

We love that your coworkers are asking about it too — tell them we’ve got more where that came from 😉
Thanks a ton for your kind words and for being part of the Vogueen family!

With appreciation,
The Vogueen Team

Reply from Vogueen

Jun 20, 2025

Hi Natasha,

Thank you so much for taking the time to leave such a kind and thoughtful review!
We know how uncertain online shopping can feel sometimes, so hearing that we exceeded your expectations truly means a lot to us. 😊

We're thrilled you loved the soft yet sturdy feel of our silicone cases — and that it arrived quickly too! Your feedback reminds us why we do what we do, and we're already looking forward to helping you with your next purchase.

If you ever need anything or have questions, feel free to reach out anytime. You’re always welcome here at Vogueen. 💛

Warm wishes,
The Vogueen Team

Reply from Vogueen

May 29, 2025

Hi Kathryn,

We’re truly sorry and deeply concerned to read about your experience — this is absolutely not the standard we hold ourselves to.

Receiving an empty package sounds incredibly frustrating, and we want to make things right. While rare, such incidents can happen due to mishandling during transit or a packaging error, and we take them very seriously.

Please reach out to us immediately at shop@vogueen.com with your full name and order number. Our team is ready to investigate this thoroughly and either send a full replacement or issue a refund — whichever you prefer.

We understand your disappointment, and we’re here to resolve this quickly and respectfully. You are important to us, Kathryn, and we hope you’ll give us the chance to fix this.

Warm regards,
Vogueen Team

Reply from Vogueen

May 29, 2025

Hi there,

We’re really sorry to hear about your experience, and we truly appreciate you taking the time to share it with us.

This definitely doesn’t reflect the service we aim to provide, and we completely understand how frustrating it must be to wait and not feel heard. We want to fix this for you as quickly as possible.

Please reach out to us directly at shop@vogueen.com with your order number, and we promise to personally investigate your case and ensure a proper solution — whether it's an immediate reshipment, tracking update, or refund if necessary.

You matter to us, and your trust is important. We’re here to make things right and hopefully turn this around for you 💛

Warm regards,
Vogueen Team

Reply from Vogueen

May 29, 2025

Hi Christian! 😊

Thank you so much for the awesome review! We’re so glad our case totally surprised you in the best way possible 🤩
It means the world to us that it’s stood out from the cheaper ones you’ve tried before – especially hearing that your phone survived two drops without a scratch! That grip power is no joke 💪

Thanks for trusting us — and for recommending us! If you ever need anything, we’re just a message away 💌

Warmest wishes,
Vogueen Team

Reply from Vogueen

May 29, 2025

Yo Leonard!
Reading this felt like a high five through the screen 🔥 We're seriously pumped that your case is surviving those construction site battles and still looking brand new 💪 That’s the kind of durability we love to deliver!

Thanks a ton for trusting us, and hey—if it’s holding up like a champ for you, we know we’re doing something right 🙌
Stay safe out there, legend!

– Vogueen Support Team

Reply from Vogueen

May 29, 2025

Hey Norman!
Not gonna lie... your review made our day! 😄 We're so glad the case exceeded your expectations. That premium feel and smooth button press? Totally what we aim for. 💪

Thanks a bunch for recommending us to your buddies – you're officially part of the Vogueen crew now. 🙌
If you ever need anything, we’ve got your back.

– Vogueen Support Team

Reply from Vogueen

May 29, 2025

Hi Susan,

We’re truly sorry for the delay and the frustration this has caused. 💔
Waiting over 3 weeks is certainly not the experience we want for any of our customers. We understand your need to return the items and apologize if our previous responses didn’t reach you.

Please rest assured: if the items are unopened, we will absolutely process your return. We’ve just sent you a direct email with instructions and a prepaid return label so you won’t have to cover any shipping costs.

Regarding the phone numbers — we’ve been working on switching providers, and we truly regret the inconvenience caused by the line issues. You're always welcome to email us directly at shop@vogueen.com for the fastest help.

Thank you for your patience, Susan. We’re committed to making this right. 💫

– Vogueen Support Team

Reply from Vogueen

May 29, 2025

Jennifer, you just made our day! 🥹💖
We’re so happy you loved the details — that’s exactly what we obsess over! And yes, we wanted the packaging to feel like a little gift because... why not? 🎁

Thank you for spreading the word! You and your friends are always welcome here 💫
– Team Vogueen