This company SUCKS! I bought one of there bikes on Facebook marketplace. The person I bought it from said the bike was too big for him. I ordered a rack for the bike and horn and light. I had to pay 4... See more
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We got 2 bikes and for 20 minutes they worked till one pedal assist quit working. I contacted VIVI and they responded immediately. They said I needed a new pedal assist sensor which may have been comp... See more
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I've had only a few experiences with VV bikes What I will say is that although shipping takes a while. It's worth it. My husband absolutely loves his bike and without it for a few weeks because of the... See more
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The model that I purchased was not well represented in the generic manual that came with the package. I was glad that I had over 30 years of technical experience to fall back on during the assembly of... See more
Company replied
Company details
- #31 of 34 best companies in Bicycle Store
- #1 of 1 best companies in Bicycle Club
- #6 of 7 best companies in Bicycle Wholesale
- #22 of 22 best companies in Bike Accessories Store
- #28 of 29 best companies in Outdoor Sports Store
- #76 of 77 best companies in Sporting Goods Store
Written by the company
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Contact info
5521 Schaefer Ave, 91710, Chino, United States
- +1 (888) 639-8191
- service@viviebike.com
- viviebike.com
3.3
Average
137 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your recognition of Vivi electric bike. If you encounter any problems during subsequent use, please do not hesitate to contact our after-sales customer service via email (service@viviebike.com), we will do our best to solve the problem for you. Thank you!
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This company SUCKS
This company SUCKS! I bought one of there bikes on Facebook marketplace. The person I bought it from said the bike was too big for him. I ordered a rack for the bike and horn and light. I had to pay 45 dollars to receive 2 of the items from china. The other came from New Jersey. They never explained this when purchasing. If you are looking to buy a Bike STAY AWAY from this company! You have been warned. Customer service is terrible and everything is done over email which is a problem. Had I done more research I would’ve never purchased this product. I normally don’t get involved in things like this but people should not spend their hard earned money on something that is not worth it. Spend a little extra and get something that if you have an issue with you can actually talk to a customer service person.
Date of experience: June 24, 2025
Reply from Vivi Electric Bike
Latest update:
Dear customer: Hello. We are sorry for the inconvenience caused to your shopping. We are deeply sorry that we failed to communicate with the operator in time due to the tariff collection as a US policy requirement. In order to resolve your concerns, we have actively communicated with the operator, and the taxes will be borne by the seller. We have paid the import duties and taxes for you. Your package will be delivered in time. Thank you for your support! Thank you!
Original email:
Dear Customer: We sincerely apologize for your frustrating experience and the unexpected additional charges. Let me explain the situation regarding the $45 fee you encountered: Some of our products are shipped from China to the US through certain shipping channels that don't include import duties. In these cases, customers may need to pay additional customs duties upon delivery. We understand this was unexpected and apologize for any lack of clarity in communicating this information.
As a gesture of goodwill, we would like to offer you a $30 gift card that you can use toward future purchases. Our customer service team will be reaching out to you shortly via email (service@viviebike.com) with the details of this offer.
While we understand your frustration with email-based communication, this system allows us to maintain detailed records of all customer interactions and provide more thorough assistance. However, we are constantly working to improve our customer service experience. Thank you for your understanding!
Verified
Overall bike is great
Overall bike is great. Very easy to ride. Only issue is front fender rubs.
Date of experience: May 23, 2025
Reply from Vivi Electric Bike
Dear Customer: Thank you for choosing VIVI ebike. If you experience any issues with your bike's fender, please contact our after-sales customer service via email (service@viviebike.com). Please provide your order number along with relevant photos or videos. Our customer service team will verify the situation and resolve your issue as soon as possible. Thank you!
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Bike came broke
Bike came broke , is already 10 days passed and no response.
Date of experience: May 23, 2025
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad shopping and after-sales experience you had. According to the feedback from the customer service department, they have contacted professionals to conduct a technical diagnosis for your electric bicycle and found that you may have installed the front wheel incorrectly. We have arranged for customer service to contact you via email (service@viviebike.com) to send you the correct installation method and help you solve the problem as soon as possible. Please check your email in time. Thank you!
I have purchased two of these Ebiles a…
I have purchased two of these Ebiles a have ridden over a thousend miles with no issue from battey life functioning of Ebike. Great Product.
Date of experience: May 17, 2025
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The only thing I wish the e bike would…
The only thing I wish the e bike would be able to do is use the throttle and peddle at the same time.
Date of experience: April 23, 2025
Verified
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you so much for your review! We're glad the photos helped you make the right choice. Your satisfaction means a lot to us, and we're here to assist you anytime!
Verified
Customer service is the worst
Customer service is the worst! I've been trying to get a replacement battery gor my ebike for almost a month! They shipped the wrong battery twice. And trying to get the right battery seems to be a brain surgery! I'll NEVER buy any replacements from vivi EVER! Besides the fact they sent the wrong battery I have to pay the return fee mail.
Date of experience: April 22, 2025
Reply from Vivi Electric Bike
Dear Customer: We apologize for your unpleasant shopping experience. After verifying your order information, we confirm that we did not send you the wrong battery; rather, you ordered a battery that is not compatible with your e-bike. If you need to return the incorrect battery, you will need to cover the return shipping cost (as stated in the product details). Additionally, please carefully verify the compatibility when purchasing batteries for your e-bike. If you are unsure about battery compatibility, please contact our customer service via email (service@viviebike.com) for consultation. Thank you for your understanding!
VIVI H7UL 27.5" High-Step Off Road Electric Mountain Bike
Got my bike delivered in 3 days. Assembly was easy and everything work's. Was surprised how much power it has. Getting ready to order my wife one.
Date of experience: April 26, 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your wonderful feedback! We're thrilled to hear about your fast delivery experience and that the assembly was smooth. The power is indeed impressive - it's one of our customers' favorite features! That's fantastic that you're considering getting one for your wife too. Feel free to reach out via email (service@viviebike.com) if you need any help with her order. Happy riding!
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Verified
I ordered more keys to lock battery in place b/c I misplaced the ones that came with it.
Hi, I bought an electric bike from Walmart over a year ago. Had a friend assemble it for me. Turned out it's way too heavy for me, so have been trying to sell it. It's supposed to be foldable, but the booklet doesn't tell how to fold it. I had 2 friends try to help me fold it, to no avail. So, I feel this not a good purchase for me. I hope I'll be able to sell it. And I think it should come with much better information. Thank you
Date of experience: March 24, 2025
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad shopping experience you have. If you cannot fold your bicycle, please contact our after-sales customer service as soon as possible via email (service@viviebike.com) and tell the customer service about the problem you encountered. They will solve it for you as soon as possible. Thank you!
Verified
Took a very long time to receive my…
Took a very long time to receive my part, but I did receive the correct part at a fair price. Customer service was helpful.
Date of experience: March 23, 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your honest feedback! We apologize for the extended delivery time and truly appreciate your patience. We're glad the part met your expectations and that our customer service team was able to help. We're continuously working to improve our shipping times to serve you better. Thank you for choosing us!
Verified
IP shipping is fast bike easier to…
IP shipping is fast bike easier to assembly but. I didn't see tools kit I used my own tools
Date of experience: March 23, 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your feedback! We're glad to hear about the fast shipping and easy assembly. We apologize for the missing tool kit - this shouldn't have happened. Please contact our customer service team via email (service@viviebike.com) and we'll send you a complete tool kit right away. Thank you!
This company's neglectful
My battery hasn't been changing for months I have been calling but they just keep on giving me the runaround⁷
Date of experience: September 04, 2024
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad shopping and after-sales experience you have. If you need to replace the battery, please contact our customer service via email (service@viviebike.com) and inform the customer service of your order number and your request. They will provide you with corresponding support after verifying the situation. Thank you!
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The bike was ordered in december and…
The bike was ordered in december and came with a bent rim. I have been trying to get a replacement wheel and rim, but am told the replacement is coming and it never came. Customer service is horrible. I would not by a Vivi bike, Look elsewhere for ebike.
Date of experience: February 11, 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. We sincerely apologize for the unsatisfactory shopping and after-sales experience. According to feedback from our customer service department, we have registered a request to send you a replacement wheel and rim. However, these items are currently out of stock. We are working to restock them as quickly as possible and will send you the new wheel and rim as soon as they are available. Thank you for your understanding and patience!
Verified
Battery charger
On your end your staff were very helpful and were very friendly, by battery is defective and am going to need another one and I will be getting back to you
Date of experience: February 18, 2025
Reply from Vivi Electric Bike
Dear Customer: Thank you for your kind words about our staff. We apologize for the issue with your battery. Please reach out to us, and we will assist you in getting a replacement as soon as possible. Thank you!
Verified
I purchased a replacement rim for my…
I purchased a replacement rim for my ebike that was under warranty. I was still forced to pay full price even though it wasn't a year from date of purchase. Thanks for over charging me.
Date of experience: February 16, 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. We sincerely apologize for the unpleasant shopping experience. According to feedback from the customer service department, they asked you for your electric bike order number, but you did not provide it. Without the order number, we cannot verify the order information and thus cannot offer you warranty services, only free technical support. We hope you understand.
If your electric bike is still under warranty, please contact our after-sales customer service via email (service@viviebike.com) as soon as possible, and provide them with your order number. After verifying the order information, they will provide the necessary parts replacement service. Thank you!
Verified
Difficult to deal with
Difficult to deal with, one email a day trying to resolve issue, was not resolved to my liking, have warned people against this company, why should I have to pay 80-150 to ship a bike back that I wanted to exchange for a different model, that I would also be paying more for. I would rather try to sell the one I have and buy from a different company that has descent customer service. Have already warned friends and family to spend a little more and buy anything but ViVi trash.
Date of experience: February 15, 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. We sincerely apologize for any inconvenience caused during your shopping experience. According to our return policy, if you wish to return an item, please ensure that the original packaging and all tags within are intact, and that the bicycle is unused, unworn, and in a resalable condition. Additionally, for returns not due to quality issues, we do not cover the shipping costs.
Since the bicycle you purchased has been opened and used, and there are no quality issues, you will need to bear the shipping costs if you wish to return it. If you decide to keep the bicycle, we can offer you a discount of up to $100 on the purchase of another model. You can inquire about the specific discount code by contacting our customer service via email at service@viviebike.com. Thank you!
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I really love the bike ..
I really love the bike ... and have absolutely no complaints. It performs as well or better than e-bikes that are considerably more expensive and I have ridden it quite a lot already. I've shown it to several friends ... and wouldn't be at all surprised if they bought from you as well!
Date of experience: February 17, 2025
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you very much for your love and recognition of VIVI electric bikes. We are committed to providing high-quality electric bikes for every customer. If you encounter any problems during future use, please do not hesitate to contact our customer service immediately via email (service@viviebike.com). We will do our best to solve any issues you may encounter. Finally, we wish you a pleasant life. Thank you!
Verified
We love the our new fat tire Vivi bike!!!
We love the. Ike and prompt responses to all of our emails! We would highly recommend Vivi!
Date of experience: February 14, 2025
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying your bike and that our prompt responses have met your expectations. Your recommendation of Vivi means a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Verified
Quick delivery
Quick delivery
Exactly what I saw on line is what I received
Date of experience: January 20, 2025
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you very much for your recognition of our products and services. If you encounter any problems during the subsequent use, please do not hesitate to contact us via email (service@viviebike.com). Thank you!
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