Application process is simple
Date of experience: July 01, 2025
Reply from Visitor Guard®
Thank you for your review and for giving us a 5-star rating. Please let us know if you need any further assistance.
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Company details
Written by the company
Visitor Guard® provides the best travel insurance value for visitors to the USA, Canada, and abroad. This website is operated by The Guard Company, LLC., based in Virginia, USA. Our company focuses on protecting the health, life, and interests of visitors to the USA, new immigrants, international students, and exchange students. The Guard Company LLC holds a VA insurance agency license # 135729 and the owners of the company have served the insurance industry since 2003. Visitor Guard® functions as an insurance agency to design, market, sell and service insurance plans from many insurance carriers and plan administrators. The company and (or) its employees are licensed to offer insurance products. The insurance professionals here at The Guard Company, LLC are experienced and focused on finding each client the best solution to meet their individual needs.
Contact info
4870 Sadler Road #300, 23060, Glen Allen, United States
- +1 (804) 325-1385
- contact@visitorguard.com
- visitorguard.com
4.3
Excellent
11 reviews
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Yes Pallavi was so helpful with filling…
Yes Pallavi was so helpful with filling the forms
Date of experience: June 24, 2025
Reply from Visitor Guard®
Thank you for your appreciation! We're so glad Pallavi could assist you with the forms and make the process easier.
The agent was helpful and in chatting…
The agent was helpful and in chatting with people I could get the information I needed right away..
They had the coverage I wanted and it was very affordable.. I highly recommend checking out flight insurance... They covered everything from Life insurance to luggage to cancellations to medical.... Something for everyone..
Date of experience: June 24, 2025
Reply from Visitor Guard®
Thank you for the recommendation. We are glad to hear that our agent was helpful and that you were able to find the information and coverage you needed quickly. Safe and worry-free travels!
Great website and customer service
The website and customer service are great and fast.
Congratulations to the Visitors Guard team!
Date of experience: June 10, 2025
Reply from Visitor Guard®
Thank you for your feedback. We're pleased to know our website and customer service met your expectations.
Just Right Suggestion
Customer service staff provided detailed info. and helpful suggestions for the insurance plans.
Date of experience: June 05, 2025
Reply from Visitor Guard®
Thank you so much for your 5-star rating! We're glad to hear that our customer service team was able to provide you with detailed information and helpful suggestions. Thank you for your feedback. We are always here to help with any future questions you may have.
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Is easy to negotiate
Date of experience: May 21, 2025
Reply from Visitor Guard®
Hello Leslie, Thank you so much for the five-star review! We're glad to hear you found the process easy — making insurance straightforward and stress-free is exactly what we aim for. We truly appreciate your support and look forward to helping you again in the future!
The Ease of Medical Care Access and the Prompt Customer Service
There are two things important for customers like me:
1. The piece of mind to know you can find medical service information easily when you need it the most.
2. The customer-care team is very reliable and very responsive.
We had to shorten the US stay and get back to home earlier than planned, so we contract the customer service team. They are very quick to provide responses including if it is feasible to update the experiation date, and if there could be a premium fund because of the less period of coverage.
They provided very prompt and accurate responses on both topics and to our satisfactory. The term was quickly updated and the refund was quickly processed.
Date of experience: May 12, 2025
Reply from Visitor Guard®
Thank you so much for sharing your experience!
We are truly glad to hear that the two things that matter most to you met your expectations. Your feedback highlights exactly what we aim to provide: peace of mind and dependable support when it’s needed most.
It’s great to know that our team could respond promptly, update your coverage dates efficiently, and process your refund without delay. We’re committed to ensuring that every customer receives clear, timely, and helpful assistance.
Thank you again for your trust. We wish you all the best, and we're here whenever you need us.
User friendly
User friendly, straight forward no confusion on the terms and description of benefits.
Date of experience: May 01, 2025
Reply from Visitor Guard®
Thank you for your kind feedback!
We're so pleased to hear that you found the experience user-friendly and the terms and benefits clearly explained. Simplicity and transparency are key priorities for us, and it’s great to know that came through in your experience.
If you ever have questions or need further assistance, we're always here to help!
Super affordable and easy to enrol
Super affordable and easy to enrol. I was looking last minute for basic travel coverage for my son for a week to the US.
Date of experience: January 05, 2025
Reply from Visitor Guard®
Thank you! We're glad we could provide an affordable and easy solution for your son's travel insurance.
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Reply from Visitor Guard®
Thank you! We're happy to hear the process was smooth for you. We appreciate your feedback!
Responsive to questions on WhatsApp Chat
Chat agent was available quickly on WhatsApp and was able to answer my questions thoroughly and quickly! Thanks!
Date of experience: November 21, 2024
Reply from Visitor Guard®
Thank you for your feedback! We're glad to hear that our chat agent was able to assist you promptly and thoroughly on WhatsApp. Your satisfaction is important to us, and we’re always here to help
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