Serious Customer Service Failures and Privacy Violations at VIDA Fitness
I have been a customer of VIDA Fitness for over a year, and after numerous serious incidents, it’s clear that VIDA Fitness is not concerned with addressing customer complaints or even serious legal concerns. Here’s what happened:
Harassment during a Zumba class: The incident involved the instructor and another employee, and despite my report to management, I was ignored for weeks. When I finally got a response, the manager protected the employees and blamed me for the harassment.
Mistreated at the rooftop pool: A group of friends and I were mistreated by staff. All attempts to communicate with management were completely ignored.
Poor responses to inquiries: From questions about locker rentals to complaints about broken equipment, I’ve been repeatedly dismissed or outright ignored.
Cameras in the changing rooms: VIDA Fitness installed cameras inside the changing room without explaining why. I emailed management, citing both DC and federal laws that prohibit this, and was ignored once again.
VIDA Fitness’s lack of accountability and their refusal to address these serious issues sends a clear message: they do not prioritize their customers. This pattern of ignoring legitimate concerns is unacceptable, and ignoring me will not silence the truth. People deserve to know what’s happening.
Date of experience: September 14, 2024