Off the top
Off the top: DO NOT BUY! This is the worst customer service you can hope to never experience. More on the actual board down below. But this is more important. So ... Did I pay $300 for 5-7 day shipping? You bet I did. Did I receive my board in 5-7 days? No I did not. 2 weeks? Nope. A month? Negative. Well it turned out (according to them after it took them 30 days to "figure out" what's happening) the container was stopped at the border and returned. Did they return my "Fast Shipping" money? To their credit they offered to, but me being the stand-up citizen that I am, I told them I will not accept it since it appeared to not be their fault. Did they think to add some bonus swag, like idk some cloudwheels or something to make up for their f-ck up? Ha! No way. Okay so I finally get my board 40+ days later, summer is running out: The remote breaks on DAY ONE. I had travelled 200 miles from home to ride trails in Tri-Cities, got a hotel for couple nights, and the first morning of the first day of attempting to ride it, the remote stopped working after 2 miles. So now my $800 weekend is toast. I sent them a video of my broken remote, asked them to send me a new one at the fastest shipping possible. The remote weighs like 30 grams, it would not cost them much to send it by air. Maybe $30. I know because I regularly buy stuff from China for my resale business. Well these a$$holes sent it by a f-cking SHIP! It took 47 days to reach me! What a bunch of self centered a$$holes with no regard for customers. I even bought the $2k version with extra battery, I literally spent the most amount of money you can possibly spend with them and this was how they treat treat you for doing business with them. Just a full frontal F-CK YOU to your face. I would not recommend these people to my worst enemy.
As for the board. It's great. It does 33mph. The range is 45 miles.
Date of experience: July 01, 2023
