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Review summary

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the quality of the cases and the variety of styles available. Many people highlight the protective nature of the cases, indicating their phones have been safeguarded from damage. Some reviewers also praise the aesthetics of the products, describing them as cute and fun. People are happy about fast shipping. However, some consumers report issues with their orders, such as delays or receiving the wrong item. A few reviewers express dissatisfaction with the customer service, describing it as unresponsive or unhelpful. Some people mention discrepancies between the product description and the actual item received. A couple of reviewers report issues with product quality, such as phone rings that scratch easily or cases that lack the advertised features.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Invited

Everything I ordered to match my new case has been amazing…when I received my grip clip it was the wrong one at first but CS shipped me the correct one over night and was very attentive and super swee... See more

Rated 5 out of 5 stars
Invited

So far, my experience with Velvet Caviar has been great! My orders always arrive on time or earlier. All the cases I order work great with my phone, and the magnet sticker is strong and works great wi... See more

Rated 5 out of 5 stars

I purchased a holographic case and it was stunning! Exactly how it looked on the website. That's smart of them to show it in a video so you can get a true sense of how it shimmers. Unfortunately I... See more

Rated 1 out of 5 stars

This company repeatedly posts the same CSR job openings for months without any meaningful updates or transparency. It gives the impression of poor hiring practices—either they have unrealistic stan... See more

Company replied


Company details

  1. #21 of 29 best companies in Cell Phone Accessory Store

Written by the company

Don't settle for boring phone cases! Design is our passion, protection is our guarantee. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur!


Contact info

3.8

Great

TrustScore 4 out of 5

188 reviews

5-star
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1-star

Replied to 28% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

Everything I ordered to match my new…

Everything I ordered to match my new case has been amazing…when I received my grip clip it was the wrong one at first but CS shipped me the correct one over night and was very attentive and super sweet! I am now ordering my second and third item now. Can’t say enough about this company and their products

Date of experience: May 21, 2025

Rated 5 out of 5 stars

Great Customer Service!

Velvet Caviar has a great customer service team. I’ve purchased from this company for years for all my iPhone and AirPods cases. Their quality is amazing! As well as their ability to keep up with all styles. I literally only use their cases. Anytime I have a problem, they get it fixed without hesitation. I will always use this company because it is hard to find all of those things on one company.

Date of experience: June 30, 2025

Rated 5 out of 5 stars
Invited

amazing quality

amazing quality. personally feel like its so worth it. the quality is so much better than cheap ones from amazon or shein. it just feels fancier

Date of experience: June 10, 2025

Rated 5 out of 5 stars
Invited

I love them!

So far, my experience with Velvet Caviar has been great! My orders always arrive on time or earlier. All the cases I order work great with my phone, and the magnet sticker is strong and works great with any popsocket I own. I think the only problem I have is I wish the galaxy cases were also MagSafe cases like the iPhones, that way I don't have to order a MagSafe sticker. But besides that, I absolutely love Velvet Caviar, and I'll definitely order more cases! 🩷

Date of experience: June 27, 2025

Rated 5 out of 5 stars
Invited

I love the cases

I love the cases and the protection for my phone. I have bought them for my son and great niece. I have also given the website to at least 3 of my friends.

Date of experience: June 26, 2025

Rated 5 out of 5 stars
Invited

The cases are so cute and so…

The cases are so cute and so protective. My toddler has dropped my phone countless times and you'd literally never know. I have 7 different cases and I wouldn't choose to get them anywhere else. I just really love how cute they are. I will always recommend this store. If you're on the fence, I say go for it!

Date of experience: August 12, 2024

Rated 5 out of 5 stars
Invited

I ordered two cases the pink glitter…

I ordered two cases, the pink glitter case and the blush camo case with the matching heart ring. I love both!! They arrived quickly & the quality is perfect. I'm trying to find the matching heart ring that goes with it but you all are out of stock & I'm on the wait list.

Date of experience: June 15, 2025

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