Verified
We love our Velotric Breeze ebikes. Light enough we can put them on our bike rack without using the ramp. Love the USB-C port to charge our phone as we go, especially when using cell battery draining... See more
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Verified
After some injuries left me unable to ride a two-wheeler, I just assumed I would be limited to three wheeled recumbents, and paved trails, for however long Gaia sees fit to keep me around. Then I... See more
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Verified
I had to check back a month after ordering bike to find my color was on back order, co never reached to tell me - I had to reach out out to request another color. Accessories sent without instructions... See more
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Verified
I just purchased a Discover 2 about 10 days ago. It is replacing my 3 year old RadRover 6+. The Rad was and is an excellent bike, but the D2 is a huge jump up in quality, operation, and features. Just... See more
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Company details
- #15 of 34 best companies in Bicycle Store
- #3 of 7 best companies in Bicycle Wholesale
- #10 of 22 best companies in Bike Accessories Store
About velotricbike.com
Written by the company
Velotric redefines the Ebike experience with high-performance, comfortable, and accessible electric bikes designed for everyday riders and adventurers alike. Founded by industry veterans—including Adam Zhang, Lime's hardware co-founder, Velotric brings together experts from leading brands like Lime, Giant, Specialized, and Decathlon to create Ebikes that blend innovation, style, and practicality.
Driven by a mission to revolutionize urban mobility and explore the great outdoors, Velotric designs Ebikes that make every journey effortless and exhilarating, all with a focus on simplicity, reliability, and superior design.
Committed to sustainability, innovation, and accessibility, Velotric is creating the future of electric biking—one ride at a time.
For more information, visit https://www.velotricbike.com
Contact info
United States
- 18995593099
- help@velotricbike.com
- velotricbike.com
4.5
Excellent
807 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
Verified
So far i get timely feedback for my…
So far i get timely feedback for my questions, my bike is preordered and can’t wait to see the level of service once I have my bike.
Date of experience: July 03, 2025
May use AI-assist with repliesRead more
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Verified
Friendly and easy to deal with!
Date of experience: July 03, 2025
Reply from velotricbike.com
Patrick,
We appreciate you taking the time to share your positive experience with us; we're so glad that you found our team helpful and accommodating.
Velotric Team
Verified
What a life changing bike!
After some injuries left me unable to ride a two-wheeler, I just assumed I would be limited to three wheeled recumbents, and paved trails, for however long Gaia sees fit to keep me around.
Then I tried a Velotric Nomad 2! This bike immediately opened up all of those off the pavement locations, I thought were forever in my past. This bike truly is a joy to ride.
If I had to list one complaint, it would be my difficulty in finding another Velotric, more suitable for pavement, that I can test drive. I’ve checked with all of my local shops, and even with the company, but no one can tell me where / when I can test drive either a Breeze, large frame, or something similar.
Date of experience: July 01, 2025
Reply from velotricbike.com
Peter,
We’re glad to hear the Belotric Nomad 2 has opened up new possibilities for you, and we appreciate you sharing your thoughts. We understand your interest in trying out other models, and we’re looking into ways to make more test drive options available in the future.
Velotric Team
Verified
Great customer service
Great customer service on newton meters for rear axle.
Date of experience: July 01, 2025
Reply from velotricbike.com
Diana,
We're happy to hear that you had a great customer service experience. Thank you for your feedback.
Velotric Team
Verified
Reply from velotricbike.com
Dale,
We're glad you find it portable and enjoy its uphill performance. Thank you for your positive feedback!
Velotric Team
Verified
Elijah did a great job resolving my…
Elijah did a great job resolving my application problem. I give 5 stars excellent support
Date of experience: July 04, 2025
Reply from velotricbike.com
John,
Thank you so much for taking the time to share your experience. We appreciate your kind words and are glad to know that you received exceptional support from our team.
Velotric Team
Verified
Velotric Breeze Great on the OTETTrail
We love our Velotric Breeze ebikes. Light enough we can put them on our bike rack without using the ramp. Love the USB-C port to charge our phone as we go, especially when using cell battery draining GPS. Powerful enough for pedal assist on hills yet not too heavy to bike easily without pedal assist.
Date of experience: July 02, 2025
Reply from velotricbike.com
Hi Gail and Gary,
Thank you for sharing your review! We’re happy to hear you’re enjoying your Velotric Breeze.
Thank you for the detailed feedback and your support.
Velotric Team.
Verified
I love how quick the response was for…
I love how quick the response was for my issue and how detailed the instructions were to troubleshoot the issue. It absolutely helped me pin point the problem and provided a way to resolve the issue. I wish more companies were this quick and resourceful at helping their customers as you were.
Date of experience: July 04, 2025
Reply from velotricbike.com
Jonathan,
We're happy to hear that our prompt and detailed support helped you resolve the problem. We appreciate your kind words and are glad we could provide such helpful assistance. Thanks for your feedback!
Velotric Team
Verified
Prompt response and exceptionally…
Prompt response and exceptionally helpful which is very rare in the business world these days.
Date of experience: July 04, 2025
Reply from velotricbike.com
Eric,
We appreciate you sharing your positive experience. This is exactly what we aim to provide for all our customers. Thank you for your feedback!
Velotric Team
Verified
Knowledgeable support person that was…
Knowledgeable support person that was friendly and able to answer all my questions.
Date of experience: July 04, 2025
Reply from velotricbike.com
Hi Steve,
We appreciate you sharing your positive experience. This is exactly what we aim to provide for all our customers. Thank you for your feedback!
Verified
Great response from phone agent
Date of experience: July 01, 2025
Reply from velotricbike.com
Hi Andrew,
We appreciate you sharing your positive experience. This is exactly what we aim to provide for all our customers. Thank you for your feedback!
Verified
My problem was answered in a timely…
My problem was answered in a timely manner and I was able to resolve the problem.
Date of experience: July 01, 2025
Reply from velotricbike.com
Mike,
We're happy to hear that your issue was resolved quickly. We appreciate you sharing your positive experience. This is exactly what we aim to provide for all our customers. Thank you for choosing Velotric!
Velotric Team
Verified
Warranty Claim experience
I appreciate the speed in processing my claim and providing resolution. Great experience! One constructive comment. I wish the shipping times were better. Four to six weeks seems excessive for shipment
Date of experience: July 04, 2025
Reply from velotricbike.com
Gary,
We're happy to hear that you had a great experience and appreciate the quick claim resolution. We value your feedback regarding the shipping times and will look into it.
Velotric Team
Verified
Lowell was very helpful
Lowell was very helpful. Hopefully the new display will come in shortly.
Date of experience: June 30, 2025
Reply from velotricbike.com
Dear Customer,
We're happy Lowell was helpful! We appreciate your patience, and we look forward to the new display arriving soon for you. Thank you for choosing Velotric!
Velotric Team
Verified
I had a problem with display
I had a problem with display. The support team were fast and responsive. Helped with getting me a new display. Fixed the problem.
Date of experience: July 01, 2025
Reply from velotricbike.com
Hi James,
We appreciate you sharing your positive experience. This is exactly what we aim to provide for all our customers. Thank you for your support!
Velotric Team
Verified
Very Responsive
Customer Service is responsive and the advice has been good.
Date of experience: July 03, 2025
Reply from velotricbike.com
Hi John,
We appreciate you sharing your positive experience. This is exactly what we aim to provide for all our customers. Thank you for choosing Velotric!
Velotric Team
Verified
Professional and friendly customer service
Professional, listened to my questions and answered thoroughly, friendly, very polite.
Date of experience: July 03, 2025
Reply from velotricbike.com
Hi Vivian,
We appreciate you sharing your positive experience. This is exactly what we aim to provide for all our customers. Thank you for your support!
Verified
Great Customer Service
I received quick responses to all of my questions.
Date of experience: July 03, 2025
Reply from velotricbike.com
Rhonda,
We're happy to hear that our team provided quick responses to your questions. Thank you for your positive feedback; we appreciate it!
Velotric Team
Verified
An outstanding commuter bike!
I just purchased a Discover 2 about 10 days ago. It is replacing my 3 year old RadRover 6+. The Rad was and is an excellent bike, but the D2 is a huge jump up in quality, operation, and features. Just an outstanding work of engineering for the price.
Date of experience: June 30, 2025
Reply from velotricbike.com
Dave,
We're happy to hear that you're enjoying the Velotric Discover 2! It's great to know that you see such a significant improvement in quality, operation, and features compared to your previous bike. Thank you for sharing your positive experience with us.
Velotric Team
Verified
Great service team
Great service team, they do their best to please.
Date of experience: July 01, 2025
Reply from velotricbike.com
George,
We appreciate your positive feedback and are so glad our service team met your needs and expectations. Thank you!
Velotric Team
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